Reviews of Ambassadors Inn & Suites 2 stars
716 21 Street, Virginia Beach, VA 23451, United States
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewIt was not to far from the beach. Parking was free. The personal came within 5 minutes after we called that the tv would not work properly and fixed it for that night and he brought us a remote. Free coffee in the lobby. Easy check in and check out.
After we turned of the tv we had the issue again. But we did not called again. In our room the paint came of the sealing in the corner behind the door.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGood size room with comfy bed. Nothing special but the price was right for a weekend to easily walk to and from the VA Beach boardwalk. Friendly staff.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewNothing.
It was not the cleanest. It’s very old. It stinks inside the rooms. Bathrooms are atrocious. And ceiling had pee stains from a plumbing leak. Doors were loud and hard to close. Pillow case was missing when we first entered and sheets were thin. Stinks very bad.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewSmells bad, too noisy. After 11 pm , suddenly started vacuuming and cleaning.
We sincerely apologize for the inconvenience you experienced during your stay. A comfortable and peaceful environment is very important to us, and we regret that noise and late-night cleaning disrupted your rest. Your feedback is very valuable, and we will be addressing this matter with our team to ensure that such disturbances do not occur again. Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you experienced during your stay. A comfortable and peaceful environment is very important to us, and we regret that noise and late-night cleaning disrupted your rest. Your feedback is very valua… Show more
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewThe balcony
Men were urinating off the balcony, the floor above us while we were sitting below them. The shower had mole on the curtain part. The water didn’t have no pressure and smelled funny.
We sincerely apologize for the extremely unpleasant experience you encountered during your stay. The behavior you described on the balcony is unacceptable, and we will be addressing this matter immediately to ensure it does not happen again. We are also sorry to hear about the condition of the shower and water issues you faced. Your feedback has been shared with our housekeeping and maintenance teams so these problems can be corrected right away. Thank you for bringing these concerns to our attention—we truly regret the inconvenience caused and appreciate the opportunity to improve.
We sincerely apologize for the extremely unpleasant experience you encountered during your stay. The behavior you described on the balcony is unacceptable, and we will be addressing this matter immediately to ensure it does not happen again… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe tv did not work Have a picture the refrigerator was broken the room was old and outdated
Fix refrigerator and tv
We’re very sorry to hear about the issues you experienced with the TV and refrigerator, as well as the overall condition of the room. Your feedback is important, and we’ve already shared your comments with our maintenance and management teams to address the refrigerator and TV promptly. We are also working on updates to improve our rooms and ensure a more comfortable stay for our guests. Thank you for letting us know, and we appreciate the opportunity to improve.
We’re very sorry to hear about the issues you experienced with the TV and refrigerator, as well as the overall condition of the room. Your feedback is important, and we’ve already shared your comments with our maintenance and management tea… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewNOTHING
Bed sheets had stains
We sincerely apologize for the condition of the bed sheets during your stay. This is not the standard we strive to provide, and we completely understand your disappointment. Your feedback has been shared with our housekeeping team to ensure this does not happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.
We sincerely apologize for the condition of the bed sheets during your stay. This is not the standard we strive to provide, and we completely understand your disappointment. Your feedback has been shared with our housekeeping team to ensure… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt smelled horrible. There were roaches everywhere . and the beds were disgusting
We’re very sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and it’s concerning to learn that we fell short during your stay. We will immediately review this with our housekeeping and pest control teams to ensure these issues are addressed and corrected. Thank you for bringing this to our attention, and we apologize for the inconvenience you encountered.
We’re very sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and it’s concerning to learn that we fell short during your stay. We will immediately review this with our housekeeping and pest control team… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNothing, you should take it off your site. I booked for 2 nights and left after one with no refund. As you could see I am a genius level 3+ and never had an experience and been more disappointed. You listed the place as pleasant and I took your advice I may have to look at other sites.
It was dirty. Sheets on the bed had wholes in them Towel were of very poor quality. Room had no tissues, no hair dryer no iron or broad no microwave no coffee maker no safe and was not serviced the one day I was there So we had no towels for our shower. The only things that they gave to you were 3 very bars of soap which was not enough for a shower, which was poor condition and you could not adjust the water.
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations and for the inconveniences you encountered. Cleanliness, comfort, and proper amenities are very important to us, and we regret that we fell short during your visit. Your comments regarding the room condition, missing amenities, and service have been shared with our housekeeping and management teams for immediate review and correction. We take guest concerns seriously and will work to ensure improvements are made so future stays reflect the quality experience our guests deserve. We value your loyalty as a Genius Level 3 member and are truly sorry for the disappointment you experienced. Please know your feedback helps us improve, and we hope you will give us the opportunity to provide you with a better stay in the future.
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations and for the inconveniences you encountered. Cleanliness, comfort, and proper amenities are very important to us, and … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe front desk attended did show me several rooms as the first one we went into was not clean.
No one seems to check the work of house keeping. Was shown several rooms where the bathrooms were not cleaned. Toilets had urine, feces and pubic hair on them suggesting they hadn't been cleaned in some time.
Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of the rooms you were shown. What you described is far below the standards we strive to maintain, and we take your comments very seriously. We are currently addressing this issue directly with our housekeeping team and management to ensure that proper cleaning procedures are being followed and that rooms are thoroughly inspected before being presented to guests. This is not the experience we want anyone to have, and we deeply regret the inconvenience and discomfort caused. Thank you again for bringing this to our attention — your feedback is vital to helping us improve.
Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of the rooms you were shown. What you described is far below the standards we strive to maintain, and we take your comments very s… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was not clean The man who checked us in was rude we asked for a first floor room due to handicap issues did not receive it got second floor all around the zero out of 10
We’re very sorry to hear about your experience and truly regret that we fell short of meeting your expectations. We sincerely apologize for the cleanliness concerns, the service you received at check-in, and that we were unable to accommodate your request for a first-floor room due to your accessibility needs. Your feedback is important, and we will be addressing these issues with our team to ensure improvements are made. We hope you’ll consider giving us another chance to provide you with a much better stay.
We’re very sorry to hear about your experience and truly regret that we fell short of meeting your expectations. We sincerely apologize for the cleanliness concerns, the service you received at check-in, and that we were unable to accommoda… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewIt had a pool and a restaurant ride beside it which was very convenient.
I would like to be up front next time instead of all the way in the back
Thank you for sharing your feedback with us! We’re glad to hear you enjoyed the convenience of the pool and restaurant during your stay. We’ll make a note of your request to be placed toward the front for your next visit and do our best to accommodate it. We look forward to welcoming you back again soon!
Thank you for sharing your feedback with us! We’re glad to hear you enjoyed the convenience of the pool and restaurant during your stay. We’ll make a note of your request to be placed toward the front for your next visit and do our best to … Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewDidn’t have breakfast
We stayed for 2 days. We had terrible tv service. We couldn’t even get the local channels. I told the front desk. We checked in on Tuesday and I told them on Wednesday they said they would try to have somebody come and check it later. If not it would be Thursday morning and I told her we were checking out Thursday morning and I would not need a Tv. I just think that they need to make sure everything is working in the rooms, or come and fix them and not make you wait . You are paying for a room where everything should be working when you check in. If not it should be fixed in a timely manner. Thank you Cindy Marin
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the issues you experienced with the TV during your stay and the delay in resolving the matter. You are absolutely right—everything in the room should be in proper working order upon check-in, and if something isn’t, it should be addressed promptly. We also apologize that breakfast was not available during your visit. We understand how important these amenities are to our guests, and we’ll be reviewing your comments with our team to prevent similar situations in the future. We truly appreciate your feedback, as it helps us improve, and we hope to have the chance to provide you with a much better experience on your next stay.
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the issues you experienced with the TV during your stay and the delay in resolving the matter. You are absolutely right—everything in the room sho… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNothing
Property was dirty. My hotel had roaches crawling everywhere. My kids and I had to sleep in our vehicle.
We are truly sorry to hear about your recent experience. The situation you described does not reflect our standards, and we sincerely apologize for the inconvenience caused to you and your family. Please know that we take reports of cleanliness and pest concerns very seriously, and we have already addressed this matter with our housekeeping and maintenance teams for immediate corrective action.
We are truly sorry to hear about your recent experience. The situation you described does not reflect our standards, and we sincerely apologize for the inconvenience caused to you and your family. Please know that we take reports of cleanli… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewProperty was aged and the amenities were no where to be found, no bathroom amenities and the tub/shower was NASTY! Blanket on bed was very very thin and hasn’t been changed. Sheets were stained with cigarette burn holes. The paint is flaking off of the ceiling in several places. Mirrors were nasty. The bed had one end table. I can go on but you get the idea.
hank you for sharing your feedback. We sincerely apologize for the condition of the room and the inconvenience you experienced during your stay. What you described does not reflect the standards we strive to maintain, and we take your concerns very seriously. Please be assured that your comments regarding cleanliness, amenities, and room maintenance have been shared with our housekeeping and maintenance teams for immediate attention. We are reviewing our processes to ensure improvements are made and such issues do not recur. We value your feedback as it helps us to improve, and we regret that we fell short of your expectations.
hank you for sharing your feedback. We sincerely apologize for the condition of the room and the inconvenience you experienced during your stay. What you described does not reflect the standards we strive to maintain, and we take your conce… Show more