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  5. Reviews of Quality Inn Houston East I-10

Reviews of Quality Inn Houston East I-10 2 stars

828 Mercury Drive, Houston, 77013, United States

#17 of 21 B&Bs and Inns in Houston

Guests' Choice

Review score

Based on 208 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.6

  • Location

    6.6

  • Facilities

    6.1

  • Staff

    7.0

  • Value for money

    6.4

  • Free WiFi

    5.7

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Showing 1 – 25

  • Reviewed: 19 May 2025

    7.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and good bkfast

    Stayed in May 2025

  • Reviewed: 1 May 2025

    5.0
    Passable
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds were hard, staff was not too friendly and the area was kind of sketchy.

    The pillows were soft.

    Stayed in April 2025

  • Reviewed: 30 April 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Had roaches staff speak no English didn't like had stay to eat in breakfast area alot of construction in building

    Breakfast was ok didn't like I had eat in breakfast area survive was good

    Stayed in April 2025

  • Reviewed: 25 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Even though I got a no smoke room the room smelled like cigarettes. I know it’s not their fault if the previous customer doesn’t follow the rules but I wish the maintenance person communicated that to front desk and gone from there. Another issue is the elevator I’ve been to this hotel previously and every time the elevator is worsening what I mean by that is it moves in an irregular way. I’m not sure what is wrong with the mechanics but it goes a little too high and then it drops a bit to stop at your floor and takes a while to open. It’s only one of the elevators that has this issue you can definitely tell the difference if you test both of them out.

    The staff is really friendly and respectful. Bathroom was clean, fridge was in really good working condition, sheets were clean I always inspect for bed bugs safe to say there weren’t any! There wasn’t any weird stains either on any of the bed sheets/covers. The lobby is nice too looks new!

    Stayed in April 2025

  • Reviewed: 27 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Little Little Improvement will do

    It fair enough

    Stayed in January 2025

  • Reviewed: 7 November 2024

    5.0
    Passable
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The smell of mold, I had to change room because I had my two kids which includes a 5 weeks old baby. Everything looked old and not properly maintained. Everywhere had a weird smell. Only grateful we had somewhere to rest our heads for the night as we had important business taking care of in Houston.

    Nothing really.

    Stayed in November 2024

  • Reviewed: 17 October 2024

    5.0
    QUALITY "DIARRHEA" INN
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My whole family had instant diarrhea after eating the breakfast. Stomach was upset all day. Something is unsanitary to cause this to happen. Unless the pancake mix used to make the waffles is laxative instead. If you are constipated please indulge in a full breakfast at this location!!!

    Rooms are nice. Beds are comfortable.

    Stayed in October 2024

  • Reviewed: 26 May 2024

    5.0
    Wouldn’t recommend
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast wasn't offered. Roaches and bugs at entrance. Odor throughout building

    Stayed in May 2024

  • Reviewed: 14 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    Hot Breakfast

    No breakfast. Only coffee and juice. Given bag that had items that were not even breakfast items.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    7.0
    Good
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Cleanliness

    Price

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Hospitality

    Stayed in April 2024

  • Reviewed: 8 April 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    the covers were dirty thats the first thing i saw when i walked in

    Stayed in April 2024

  • Reviewed: 15 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff was not present. Advertised breakfast was not available for any of the days that we stayed. Bugs were being found constantly throughout the room and bedding.

    How close the location was to the destinations we were visiting.

    Stayed in March 2024

  • Reviewed: 2 October 2023

    5.0
    Passable
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It smells like cigarettes and its a non smoking facility. Breakfast was not served.

    Nice big rooms

    Stayed in October 2023

  • Reviewed: 4 September 2023

    7.0
    Stay here if you are an adventurer!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    There was a bunch of broken equipment by the back door by the first-floor elevator giving the impression that management doesn't care about us costumers. It's like they think that only low-income people visit this place so what it matters how its surroundings looks. There wasn't breakfast as advertised. Wish was one of the main reasons we selected this hotel. The hotel is located close to what it looks like to abandon businesses. Giving the feeling that those are unsafe surroundings. Someone was smoking marihuana ither in their room or at the stairs by the 2nd-floor elevator because we were hit by the horrible smell as soon as we came out of the elevator. We don't care people smoking whatever they want to smoke, but inside of a hotel the smell of marihuana is not a pleasant smell. The toilet water was running as if the flapper wasn't fitted correctly. I calculated that there was a waste of 3 gallons of water per hour. We truly appreciated the room being cold when we come in it, but it was extremely cold wisht indicate that the hotel is wasting lot of resources.

    The room was very clean and lining smelled fresh. Front desk Laddy was very nice and welcoming. Plenty of TV options to watch for the entire family.

    Stayed in September 2023

  • Reviewed: 8 July 2025

    10
    Was a great stay clean quiet and workers helpful and friendly
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was good for all stays

    Very clean quiet and safe for the location

    Stayed in June 2025

  • Reviewed: 7 July 2025

    4.0
    I didn’t like it i wouldn’t recommend it to anyone.
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything it’s not very clean also we had to take our own towels down to get new 1s. The elevator kept stopping on floor three even though we was pushing five. They people that stay there is very weird. The location is very sketchy.

    The price

    Stayed in July 2025

  • Reviewed: 6 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    NA

    Everything was just perfect

    Stayed in July 2025

  • Reviewed: 24 May 2025

    3.0
    The hotel is 2 star out of 5
    • Business trip
    • Solo traveller
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The front glass door was not working properly. The key for the room foor were not working properly. Room carpet were sticky. No toilet seat cover . TV remote was not working properly

    Only the location

    Stayed in May 2025

  • Reviewed: 20 May 2025

    3.0
    Dull and won’t come back
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches

    Free breakfast scared to eat it though !

    Stayed in April 2025

  • Reviewed: 12 May 2025

    3.0
    BIG DISAPPOINTMENT
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    poor service. The room smells like cigarettes. No one answered at the front desk and I called several times

    close to the airport

    Stayed in May 2025

  • Reviewed: 28 April 2025

    9.0
    I felt safe the place is well kwept
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Location

    It’s affordable good breakfas clean

    Stayed in March 2025

  • Reviewed: 27 April 2025

    1.0
    The manager was very rude and he picks on guest I saw him getting into verbal spate with multiple guest he Makes your st
    • Leisure trip
    • Solo traveller
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing was good.

    Nothing.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    4.0
    Blanket dirty shower curtains dirty
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Was given wrong room

    Ok

    Stayed in April 2025

Showing 1 – 25

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