Reviews of Quality Inn & Suites Albany Airport 2 stars
611 Troy-Schenectady Road, Latham, NY 12110, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewIt was dirty Bathroom mirror was dirty
It was unkempt and smelled.
Dear Frank, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. On behalf of our entire team, I would like to apologize for failing to meet your expectations. we are truely sorry for the poor experience you had with room service .I have shared your feedback to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Harmandeep Kaur Manager Quality Inn & Suites Albany Airport 518-785-5891
Dear Frank, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. On behalf of our entire team, I would like to apologize for failing to meet your expectations. … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewNothing
1st: only two handicap parking spots. Had to do a lot of walking 2nd: never could find anyone at the front desk
Dear Jeffrey, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. I know this is very frustrating , but we do have multiple handicapped parking , but we were busy over the weekend and for the rugs we are working n it. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Jeffrey, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectation… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewIts old and tired and needs to be completely rehabbed
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI like the fact it was a perfect spot for visiting family
I didn't like the breakfast bar, the only hot thing they had was waffles,I'm not a waffle guy. GET A BETTER SELECTION FOR BREAKFAST!!!
Dear Thibodeau, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. As a Choice Privileges member you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Thibodeau, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. As a Choice Privileges member you are truly valued. Your feedback about our hotel is import… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNothing
1) there is only two handicap parking spots. I had to walk a long distance to get to my car. 2) tripped numerous times in the hallways with the rugs crumpled up.
Dear Jeffrey, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. I know this is very frustrating , but we do have multiple handicapped parking , but we were busy over the weekend and for the rugs we are working n it. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Jeffrey, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectatio… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewCould blatantly see hallway under and around door from inside the room. Dead bolt did not lock. Door could not lock. Stains all over towels so could not shower. Carpet ?stained? Burned? Light above bed nearly falling off wall, feared falling onto child sleeping in bed so had to remove glass cover. People in lobby (9pm) smelled of marijuana and acting oddly. Horrible accommodation for the price; having to stay due to airline canceling flight
See above!!!!!!
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe room was dirty, bed sheets stained, and human pubic hair, discussing turned off. No way to communicate with Booking .com to get reimbursement
Cleanliness of the room, hotel front desk personnel not very friendly, rude
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewRoom was clean , Bed was ok not bad at all
Room was by the entrance so heard the ins and outs all night was hard to sleep
Dear Lourdes, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. As a Choice Privileges member you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Lourdes, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. As a Choice Privileges member you are truly valued. Your feedback about our hotel is importan… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewNothing!
The room was crappy, the A/C was noisy. We were shown one room before we checked in that smelled funky and we did not stay in that room. Beds OK but bathroom barely passable. A/C blew all night on my wife, she had to get up and sleep on the plastic covered love seat that was really too small for her. We left too early to have breakfast so I could not rate it, but it looked cheap. No separate room for breakfast just a corner of the front lobby. Not very appealing.
Dear Tom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Harmandeep Kaur, General Manager Quality Inn & Suites Albany Airport
Dear Tom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important t… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe room was nice enough, the bathroom all worked.
Breakfast was crappy and it did not stay open late enough- do you really you stop serving breakfast at 9am? The help at the front desk was not too friendly. I did not see any other help while we stayed there
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in May 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe room was new however poorly insulated from noises, housekeeping did not speak English when we asked about our room not being cleaned. She said I’m sorry I do not speak English. I was awakened at 11am on Sunday for checkout however my checkout was for the next day. Once in lobby to settle this reception was telling me I’m sorry. Called manager and he told me the manager hung up.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe bed was comfortable and shower/bath was decent.
The small pillows, and it would've been nice to have plastic cups for rinsing after brushing teeth
Dear Goldfarb, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. As a Choice Privileges Diamond member you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Goldfarb, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. As a Choice Privileges Diamond member you are truly valued. Your feedback about our hotel is… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe entire room was filthy, from blood on floor to dirty sheets and bedding.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewAbsolutely nothing
The staff, the room, the hallway to the room. There were stains everywhere, dust on the phone, old torn furniture, dirt in the bathroom and under the microwave
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewClean room and bathroom
Smoke smell throughout hotel. Poor breakfast
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. Your feedback about our hotel is important to us. Rest assured that we use your comments to co… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewComfy beds
It was perfect
Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. As a Choice Privileges Diamond member you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Harmandeep Kaur Quality Inn & Suites Albany Airport
Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Albany Airport. As a Choice Privileges Diamond member you are truly valued. Your feedback about our hotel is im… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThe location was perfect for my trip to Rensselaer. I was easily able to navigate the trip to my son's graduation.
I requested 2 rooms for our stay and the facility was leaking in the lobby, the elevator, and the rooms were gross with an old mattress that was dipped in the middle, wallpaper peeling from walls and the carpet was dirty. I requested a refund immediately after seeing this mess. The person at the front desk told me that they had a different set of rooms in a different building that were up to my standards. I couldn't help but think that we were initially given the disgusting rooms in the beginning because we are African American.