Very old. Torn curtains. Holes in sheets

Stayed in September 2024

No breakfast as advertised. Property is dated and shows it’s age.

Reasonable price.

Stayed in May 2024

The Hotel looks old and smells not good

Not applicable

Stayed in October 2023

Very dark

Location is good

Stayed in September 2023

Offer coffee and tea for the morning.

No coffee or breakfast available, location was good for us.

Stayed in September 2023

Refrigerator was quite noisy, and I had to turn it way down. Air conditioning was also noisy - it seemed to have 3 mode - cold air blowing, completely off, and compressor running (least often). The compressor was quite loud. I turned down the air conditioning some, and the compressor went on much less often. But the room could have been cooler. It usually took several times for the electronic key to work (annoying). TV seemed to only change channels a single channel up or down at a time. If there was another way, I couldn't find it (perhaps instructions would have been nice).

It was relatively close to where I needed to be, and there were not many other choices. It was clean and had the amenities I wanted (refrigerator, microwave, TV, WiFi, air conditioning).

Stayed in September 2023

The men at the front desk is very polite and helpful but the room wasent very clean i Wonder if they ever change de bed sheat 🤔🤔 No Coffee machine in the room and none at the front desk either 👎 But for 70$ it is ok i guess !!!

Stayed in July 2023

Because of my genius discount, I had a free breakfast at this motel. However, once we're there, the clerk says they haven't been serving breakfast for 2 years.... I think they forgot to notify Booking, and I didn't get my free breakfast. I had chosen this establishment in part because of the breakfast, so I was not very happy.

The beds were confortable, enough pillows. Bathroom was clean.

Stayed in July 2023

This facility needs several routine maintenance repairs (leaking faucets, slow draining tub, ripped and bent window screens, TV remotes not working). Replace stained and cigaret burned bedding, torn shower curtain. There was never anyone at the front desk. The room description noted a single serve coffee maker in rooms and there wasn’t one and no cups to drink from. The vending machines are extremely overpriced. Thankfully there were stores nearby to quickly grab whatever was needed.

Staying here let me be closer to my family gathering which was the sole purpose of my trip.

Stayed in May 2023

NO COFFEE OR BREAKFAST OR SHAMPOO! NOISY NEIGHBORS. SMOKING TOO CLOSE TO FRONT DOOR! FELT UNSAFE! Shower curtain unclean!

NO BREAKFAST OR COFFEE IN ROOM! TV OK. WIFI WORKED

Stayed in September 2022

Yes

Yes

Stayed in July 2025

It was dirty and run down there was trash still under the night stand the sheets had stains on them we slept on the top cover and got our own blanket and pillows

It had hot water and an ac

Stayed in July 2025

Handicap room needs a shower chair in the walk in shower

Stayed in July 2025

I called to see if I could check in around 10am on my arrival date which was earlier than the time frame I selected during the booking. The gentleman said I could check in anytime. I confirmed he said anytime and he stated yes for a 2ndtime. I showed up at 945, he states he neverr said that and he needed to charge me $20 extra for earlier check in. I needed the room at that particular time hence my asking him the day before. So I paid the $20 because I was in a bind. Definitely wouldn't go there again as he scammed me.

The price was dirt cheap

Stayed in July 2025

I really don't have anything to complain about. It was clean quiet and warm bed was comfy and It was a great place

I have been away from the area for six or more years, and when I left their was no hotel here. So when my husband and I drove up from MD we were GREATLY realived to see the pleasant night in in west Carthage NY by price chopper, because after a 7 drive a stop to see family it was going to be a long drive to lowville or Watertown to get a room. This place is great and everything you possibly would need to know is directly and clearly posted at the front desk. Also the coffee is always a good day starter. Thank you for the memories and we appreciate you and your staff.

Stayed in March 2025

Value for money, clean, recently upgraded, no smoking throughout the whole property

Stayed in March 2025

Convenient location

Stayed in January 2025

The Night Manager was very rude.

I reserved a room for me and my adult son, who has a severe Intellectual Disability He had a mild vocal outburst lasing a few seconds. The night Manager immediately said , that he will not be able to stay there because he will disturb the other. I tried reasoning with him but to no avail. I kindly asked him to return my monies spent. He refused and told me take it up with Booking.com. I called the police to document the incident. The entire incident was an insult to me and my son. This incident caused a ripple affect. My son was to have surgery the following day. He needed to eat prior to bedtime and then nothing by mouth after 12 am. This incident was the catalyst that caused him not to eat on time thus I was unable to follow his physicians orders. The whole purpose of the trip was to book a hotel near the hospital. I eventually left the Carthage, NY hotel. I booked a room in the Hilton Garden Inn in Watertown, NY. We had a lovely breakfast in their dining area. We took our time eating; no pressure. We checked out at 2 pm. We enjoyed all of their emeneties. The staff did not prejudge my son or have issue with his disability. He made not a sound the night nor our entire stay. I tipped everyone for their excellent customer service. Everyone we met made us feel special. When I come into Watertown again, Hilton Garden Inn will always be the place I chose to lay my head down for a good night's rest. And from my recent experience me nor my son will have to pass "The Worthiness Test" which caused us to be rejected by the hotel staff at Pleasant Inn in Carthage NY.

Stayed in October 2024

N/A

Location good...didn't have breakfast, breakfast waiting for me @ race track.

Stayed in September 2024

A coffee maker in our room

No breakfast

Stayed in September 2024

People partying and stuff all night every night, needed to add a couple nights due to funeral arrangements and they charged me 28 dollars more a night

Only hotel near where I had to go

Stayed in August 2024

This facility was absolutely disgusting there was blood on the pillows half of the rooms are loaded with broken appliances.the breakfast they offer is just coffee and they person who ran the front desk was so rude it was unbelievable.

Stayed in September 2024

They lie there is no free breakfast it’s only coffee

Stayed in September 2024

Everything about this hotel is what you hope a hotel isn’t. Do not expect room service to clean your room and do not expect them to come unless you ask. By far the worst hotel experience I’ve ever had.

The online pricing

Stayed in September 2024