Reviews of Extended Stay America Suites - Pleasant Hill - Buskirk Ave 2 stars
3220 Buskirk Ave, Pleasant Hill, CA 94523, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing
Bugs .. the utilities did not work
Dear Joe, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area. Sincerely, Hotel Management
Dear Joe, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high level… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe area
Dear Justin, It’s great to hear that the location was a highlight of your visit. We’re glad it added convenience and made your stay more enjoyable. Feedback like yours encourages us to continue providing a welcoming and comfortable experience for all our guests. Thank you for sharing your thoughts, and we look forward to welcoming you back to Extended Stay America on your next trip. Sincerely, Hotel Management
Dear Justin, It’s great to hear that the location was a highlight of your visit. We’re glad it added convenience and made your stay more enjoyable. Feedback like yours encourages us to continue providing a welcoming and comfortable experien… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt was spacious and the bed was comfortable. The WiFi was better than most other places I've stayed. It was quiet and the coffee in the lobby was close to me.
They only had coffee and muffins, cereal bars and oatmeal. I'm low carb, so there was nothing to eat there. The toilet seat pinched my bottom.
Dear Sharon, Thank you for taking the time to share your comments. We are glad to hear that you found your room comfortable and that the WiFi met your expectations. It’s also great to know that the quiet atmosphere and convenient access to the lobby coffee added to your stay. Your feedback regarding the limited breakfast options is noted, and we understand how dietary preferences can impact your experience. We also regret the discomfort you encountered with the toilet seat and apologize for any inconvenience it caused. Feedback like yours is invaluable, as it helps us identify area that needs improvement. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
Dear Sharon, Thank you for taking the time to share your comments. We are glad to hear that you found your room comfortable and that the WiFi met your expectations. It’s also great to know that the quiet atmosphere and convenient access to… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewBed is not comfortable and there is a small cockroach on the room
Dear Christian, Thank you for bringing this to our attention. We’re sorry to hear that your stay did not provide the level of comfort you were expecting. A restful environment is important, and we regret that this was not your experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments have been noted and will be shared with the appropriate team. We appreciate your feedback and hope future accommodations offer a more positive experience. Sincerely, Hotel Management
Dear Christian, Thank you for bringing this to our attention. We’re sorry to hear that your stay did not provide the level of comfort you were expecting. A restful environment is important, and we regret that this was not your experience. P… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe receptionist was great
We got to the room. It was sticky on the floor. It was unsanitary, and not safe.
Dear Gabrial, Thank you for sharing your experience. We're truly sorry to hear that your visit fell so short of expectations. While it's encouraging to know the team member you interacted with left a positive impression, the concerns you raised about the condition and overall feel of the room are troubling. Your feedback is important and will be shared with our team. We regret that your time with us was so brief and disappointing. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Dear Gabrial, Thank you for sharing your experience. We're truly sorry to hear that your visit fell so short of expectations. While it's encouraging to know the team member you interacted with left a positive impression, the concern… Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewThe location was close to our event.
Expectations were lacking. Complimentary breakfast was a paper bag, grab as you go. Unexceptional for breakfast advertisement. Tub was half A.. , overflow cover was hanging off with no proper connection. Lack of supplies for the kitchen.
Dear Steve, Thank you for sharing your thoughts. We’re sorry to hear your experience fell short of what you anticipated. The concerns you’ve highlighted are important and will be carefully shared with our team, as we continuously work to enhance the overall guest experience. While the convenience of the location was a positive aspect, we understand how other elements impacted your impression. We hope for an opportunity to better meet your expectations on a future stay. Sincerely, Hotel Management
Dear Steve, Thank you for sharing your thoughts. We’re sorry to hear your experience fell short of what you anticipated. The concerns you’ve highlighted are important and will be carefully shared with our team, as we continuously work to en… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewClean, comfy, good location
No bottle water,
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewSoon as we got there, there were 3 people in line waiting to check in ahead of us and no staff to be seen for about 7 mins. The lady at the front was nice but we just got weird vibes. Anytime I stay in a hotel I always check for hidden cameras just to be safe. There were a few questionable anomalies. My boyfriend and I asked to switch rooms and without checking she said there were no other rooms and said “you have to stay in that one”. I just had a weird feeling about the whole like they were watching or they were going to try and come in the room. The hotel was all the was in the back of a secluded parking lot too and we just didn’t feel safe. We quickly packed our bags and asked for a refund and said we were just gonna go home.
Dear Moreno, Thank you for sharing your feedback. We sincerely apologize for the experience you encountered and regret that the atmosphere did not convey the sense of comfort and safety we strive to provide. We recognize the significance of first impressions and the importance of peace of mind while traveling. Your observations regarding the check-in process and the handling of your request have been duly noted for improvement. Please be assured that we maintain security on our property at all times to ensure the safety of all our guests. We regret that we were unable to resolve the situation you encountered effectively. We appreciate your bringing this to our attention and wish you all the best in your future travels. Sincerely, Hotel Management
Dear Moreno, Thank you for sharing your feedback. We sincerely apologize for the experience you encountered and regret that the atmosphere did not convey the sense of comfort and safety we strive to provide. We recognize the significance of… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewSomeone was playing extremely loud music - it did quiet down
Dear Jane, We're glad the noise eventually subsided and hope the rest of your experience at Extended Stay America was more in line with your expectations. Guest comfort is important to us, and your feedback helps ensure a more peaceful environment for everyone. We appreciate your understanding and hope to welcome you back for a more seamless visit. Sincerely, Hotel Management
Dear Jane, We're glad the noise eventually subsided and hope the rest of your experience at Extended Stay America was more in line with your expectations. Guest comfort is important to us, and your feedback helps ensure a more peaceful … Show more
Reviewed: 27 June 2025 · Stayed in April 2025
Verified reviewReviewed: 25 June 2025 · Stayed in May 2025
Verified reviewThe location of my room was great, and the staff was so nice! My bed was very comfortable and the room size was spacious.
My room key always had problems, even though I kept it away from my phone. Also, parking could be challenging, if I wanted to see my car, from my room. The tv package was limited (for me) and I could rarely see anything worth watching. I would have liked the Hallmark Mystery channel.'
Reviewed: 17 June 2025 · Stayed in April 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewNothing
The carpet had a dog accident, it smelled, we were afraid to shower and couldn't wait to leave at 8 am to get out of there. Neighbors were loud, the elevator smelled like pot, the entire place felt like we were staing in the projects. Not worth the discounted price, stay anywhere else.
Dear Lagousis, Thank you for your feedback. We’re sorry your experience fell so far below expectations. Cleanliness, comfort, and a welcoming environment are priorities we take seriously, and it’s clear we did not meet that standard during your visit. Your comments regarding the condition of the room and overall atmosphere will be shared with the appropriate teams for review and improvement. We understand your frustration and appreciate you taking the time to share your perspective. Sincerely, Hotel Management
Dear Lagousis, Thank you for your feedback. We’re sorry your experience fell so far below expectations. Cleanliness, comfort, and a welcoming environment are priorities we take seriously, and it’s clear we did not meet that standard during … Show more
Reviewed: 17 June 2025 · Stayed in April 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified review