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Reviews of Extended Stay America Suites - Pleasant Hill - Buskirk Ave 2 stars

3220 Buskirk Ave, Pleasant Hill, CA 94523, United States

#6 of 7 hotels in Pleasant Hill

Guests' Choice

Review score

Based on 203 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.2

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 5 August 2025

    7.0
    Good
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed is not comfortable and there is a small cockroach on the room

    Stayed in June 2025

  • Reviewed: 28 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Someone was playing extremely loud music - it did quiet down

    Stayed in June 2025

  • Reviewed: 15 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the staff was rude this time . I was bringing my dog on the second day of my stay, for one of my three night stay and was told that I had to pay the pet fee for both remaining days . which I understood but the staff felt it nesasarry to explain that it was policy to do this whether my pet stays one or both days. I explained that I understood and was then treated rudely by the night staff both remaining nights when I went to desk or called desk.

    Stayed in May 2025

  • Reviewed: 12 April 2025

    8.0
    I would stay here again - great value for the price
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 21 nights
    • Submitted via mobile

    Dust mop and cleaning supplies not available to keep room clean. I had to purchase them. Breakfast was very limited but not a big deal to me.

    Very friendly staff and comfy room. The location was good - easy on and off the 680. The kitchen with a full sized fridge/ freezer & stove made my lengthy stay much easier.

    Stayed in April 2025

  • Reviewed: 23 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    comfortable bed. clean. everything we needed for our short stay. Would be great for a long stay because it had a kitchenette.

    Stayed in February 2025

  • Reviewed: 2 January 2025

    8.0
    A good place stay!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    The door lock seemed unaligned with the frame.

    Having three chairs in the room is a plus. Location for our travels was excellent. Staff was very helpful and friendly. Room was clean and fresh on arrival.

    Stayed in December 2024

  • Reviewed: 27 November 2024

    7.0
    BRING EAR PLUGS !!!!!!!
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    Quiet at night........not. The security guy had friends or acquaintances (other African Americans), who didn't stop talking at 2:00 AM. even after I asked them to be quiet. Your walls are pretty thin and I could hear the people next door plain as day even though they were having a normal conversation. But the guys talking in the hallway at 2 AM really soured the whole stay.

    Comfortable bed.

    Stayed in November 2024

  • Reviewed: 17 November 2024

    6.0
    Was adequate.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    There was no ice machines for guest use. There were ice trays and a full freezer, yet that did not work for my situation.

    Facilities were adequate for my trip.

    Stayed in October 2024

  • Reviewed: 15 November 2024

    7.0
    Generally good but dank.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It smelled dank.

    Stayed in November 2024

  • Reviewed: 23 September 2024

    7.0
    Overall it was good value.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Luke warm water. Took 5 minutes to even get warm and eventually turned cold.

    Very quiet. Comfortable bed

    Stayed in September 2024

  • Reviewed: 30 August 2024

    8.0
    Good!
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The faucet in the kitchenette is loose and it took a while to get hot water in the shower. Power went out often which wasn’t the fault of the hotel due to someone crashing into a power pole close by.

    Staff was friendly and professional. Room was clean.

    Stayed in August 2024

  • Reviewed: 21 August 2024

    7.0
    People working there are nice. The room quality is not so great.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    I was shown to a room which smelled heavily of smoke.

    The staff was friendly and answered my concerns in a timely manner.

    Stayed in August 2024

  • Reviewed: 15 August 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in August 2024

  • Reviewed: 12 August 2024

    7.0
    Good
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No staff, everytime I myself or other patrons went to the front desk NO one was found but a post it stating at lunch or break. I had to call to check out cause NO ONE was available at the desk. Other than that I was happy with my stay.

    .

    Stayed in August 2024

  • Reviewed: 15 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The kitchen sink didn't drain well...the stove top took forever to heat up Bathroom tub drained slow T.v. a bit small

    The idea of the concept

    Stayed in April 2024

  • Reviewed: 29 March 2024

    8.0
    It fit our needs, staff was lovely, but the hotel itself could use some love.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Side doors were not secure, key card pad was broken and wires were cut. Floor in the room was sticky. Cigarette smokers were too close to the building and windows, I kept having to close the windows. The red in the lobby could be changed to be more soothing. WiFi isn’t great unless you pay then it’s $22 a week.. that’s way too much. Only one burner worked on the stove and kept tripping the breaker.. could use a bigger pot for boiling pasta and the microwave is a little tired. Took almost twenty minutes to cook a baked potato.

    It was inexpensive compared to other locations with kitchenettes. The kitchen was clean and kitchen gear was as well. The staff Raj and Amy were very helpful.

    Stayed in March 2024

  • Reviewed: 29 January 2024

    7.0
    Good
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was pleasant except for the lingering stuffy musty smell as you entered. Had to keep the windows open the whole time. Sprayed fabreez a few times. It faded a bit.

    Staff was cheerfully Accommodating.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    7.0
    Pleasant if it had a little extra touch would be a nice place to stay
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There breakfast was a small coffee bar and vender style muffins, the Kitchener was not stocked cook-wear or plates or silverware , not Evan a complimentary coffee pot , the towels very thin and cheap,

    Very clean , pillows nice and full, bed was fine,

    Stayed in January 2024

  • Reviewed: 22 December 2023

    7.0
    Good
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Others staying at hotel were very loud, sounded as a fight broke out

    Location was close

    Stayed in December 2023

  • Reviewed: 3 December 2023

    8.0
    Basic, no frill accommodation at a reasonable price.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff need training. They do not communicate with customers very well. They didn't tell me the kitchen supplies need to be picked up at the front desk. No reply to my booking.com messages at all. Not any staff available at the front desk around check-out time for issuing a receipt. The breakfast is virtually non-existent, just coffee or tea plus a packed muffin. They would not bother to refill when breakfast supplies are out.

    Basic, no frill accommodation at a reasonable price. Window opens slightly for fresh air. Free parking. Close to the freeway and shopping area.

    Stayed in December 2023

  • Reviewed: 13 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Poor breakfast and staff was often not available

    Had a kitchenette

    Stayed in July 2023

  • Reviewed: 10 August 2023

    8.0
    The room was nice and clean, the staff gave me very good customer service and I enjoyed my stay.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't find anything I didn't like.

    Everything was good.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    8.0
    Good people
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loud pipes

    Location

    Stayed in July 2023

  • Reviewed: 28 July 2023

    6.0
    I’ll sum it up by saying, I stayed for 3 days and the price was awesome for my bank account
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I did not like that I didn’t have a picture Id on me because my fault, I lost it on the fourth of but immediately I did go to a DMV kiosk at Safeway and printed the paper form which was excepted at other hotels. And another thing, your deposit is not uniform in all your locations, my credit is good, no problem paying, but I’m not mad. I love you .

    Cleaning staff was exceptionally nice, smiling and demeanor excellent

    Stayed in July 2023

Showing 1 – 25

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