Reviews of Hotel Pigeon Forge This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2179 Parkway, Pigeon Forge, TN 37863, United States
#463 of 594 hotels in Pigeon Forge
Guests' ChoiceReview Score
Based on 1703 hotel reviews
7.2Score breakdown
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Cleanliness
7.5
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Comfort
7.5
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Location
8.2
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Facilities
7.3
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Staff
8.0
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Value for money
7.9
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Free Wifi
7.7
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Reviewed: September 2, 2025
Rhonda
United States3 Reviews7.0“We would stay here again!”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Had 3 washcloths in our 3 rooms... 1 in each room. Had to ask for extras. Advertises continental breakfast. Only offer orange juice and coffee. There were 11 of us total, so this would have saved us a lot of our vacation budget.
The staff was very nice. The rooms were very clean and comfortable. The kids enjoyed the pool.
Stayed in September 2025
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Reviewed: August 25, 2025
Kelly
United States4 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Didn’t like the 4th floor but it was still good
The property was great!
Stayed in August 2025
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Reviewed: August 24, 2025
Foltz
United States1 review6.0“It was ok”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
The sink drained on the floor when brushing my teeth. There was no breakfast, which I assume went away after I booked the room.
The room was clean and fit our needs.
Stayed in August 2025
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Reviewed: August 17, 2025
Wendy
United States11 Reviews2 helpful votes8.0“This hotel was okay. I would stay again but the ac didn’t work as good as it should. It still kept the room cool but it”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Up on a hill to get to it.
The bed was comfortable.
Stayed in August 2025
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Reviewed: August 11, 2025
Ladonna
United States2 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Very clean and the staff was very nice and helpful
Stayed in August 2025
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Reviewed: August 4, 2025
Richard
United States29 Reviews4 helpful votes8.0“Spur of the moment weekend getaway”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The location at certain times during the day when traffic was heavy, made getting in and out a little difficult.
Very quiet and the water pressure in the shower was great.
Stayed in August 2025
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Reviewed: August 2, 2025
James
United States12 Reviews8.0“All in all, for the price, it was a good deal.”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Was kind of away from everything. But was also very quiet and peaceful.
Very clean and the room was very spacious. Bed was comfortable. Also liked that there was a recliner in the room.
Stayed in August 2025
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Reviewed: July 30, 2025
Misty
United States4 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
READ THE EMAIL THEY SEND YOU!! I skimmed through it but must have missed the part of paying an $80 deposit. We didn't have a ton of money for this trip and having to put $80 of it as a deposit didn't help. We did get the $80 back but it was 48 hours after we left. Read the confirmation emails they send you!!
This was a good hotel for someone that is on a budget. It was very affordable and it was mostly clean.
Stayed in July 2025
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Reviewed: July 23, 2025
Kayla
United States2 Reviews1 helpful vote8.0“Nice little hotel to stay at if your on a budget”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Ac doesnt get that cold
Clean and good location
Stayed in July 2025
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Reviewed: July 13, 2025
Nathan
United States3 Reviews2 helpful votes7.0“For the money it worked out fine, but I wouldn't recommend it in good conscience without warnings”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 1 night
The AC didn't work in our room, so we had to call the front desk, but the room phone didn't work, so I went down and spoke directly to the lady, so she had to try to find a room with a properly working AC for us to move into.
The front desk lady was the best part of the experience. It was quite and uneventful, however the clientele was very sketchy and I worried about my vehicle most of the night, but it was fine, by morning.
Stayed in July 2025
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Reviewed: July 8, 2025
Katrina
United States6 Reviews1 helpful vote8.0“It was nice will probably stay again”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
I think toast and jelly would had been nice
No breakfast offered just coffee and orange juice
Stayed in July 2025
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Reviewed: July 6, 2025
Jennifer
United States20 Reviews1 helpful vote6.0“Hotel was good.But, the pool needs repairing”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
The pool was very musty. No trash cans outside & the trash cans in the room were very small. The refrigerator was small as well, the door wouldn’t stay closed.
Room was clean.
Stayed in June 2025
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Reviewed: July 3, 2025
Belinda
United States1 review6.0“Ir was ok.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The housekeeping staff, to be more friendly.
Wish they would had continental breakfast.
Stayed in June 2025
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Reviewed: July 1, 2025
John
United States8 Reviews3 helpful votes7.0“DEFINATELY not what pictures on Booking .com suggests !!!!”- • Leisure trip
- • Couple
- • Suite with Spa Bath
- • Stayed 3 nights
They said they had breakfast. They lied!!! They said they stopped doing breakfast . I call 1 week prior to paying for my room and they assured me they had a nice continental breakfast. I think people should have been informed when something like this happens. I WOULD NOT have stayed there.
price was all i liked
Stayed in June 2025
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Reviewed: June 30, 2025
Cherryl
United States13 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
It started with the air in room the fan wouldn't turn on so cold air coming out but not cooling the room. Then it took 2 days for the refrigerator to get cold with it turned all the way to coldest. Then the hallways were very dirty. The house keeping never cleaned our room had to keep going to front desk for towels. Then when the young lady tried to tell the guy he needed to clean our room as well as others he wanted to argue with her. Mind you this happened at the front desk in front of me about my room. His attitude was like he didn't care i was standing there. So the highlighted lines the rooms they clean his paper had 1 highlighted room on it. The other guys paper was full. So to management what did you pay this guy to do all day? We stay here like once a year and this was first time it was ever this bad. I do want to give props to the young lady at front she was very helpful and kind for my whole stay. I feel like she never went home. She was there day and night.
The young lady at the front desk did everything she could to fix the problems and was very professional
Stayed in June 2025
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Reviewed: June 30, 2025
Tammy
United States2 Reviews6.0“Decent for price”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bed had a terrible deep depression in it, not super clean, no breakfast just coffee and orange juice
good location, seem to be remodeling, big room
Stayed in June 2025
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Reviewed: June 19, 2025
Tropf
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Na
That it had a pool and the bed was comfortable.
Stayed in June 2025
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Reviewed: June 16, 2025
Yatiemese
United States8 Reviews5 helpful votes8.0Very Good- • Family with young children
- • Suite with Spa Bath
- • Stayed 2 nights
- • Submitted from a mobile device
It was usually snacks for breakfast and they no longer have anything
The comfortable room
Stayed in June 2025
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Reviewed: June 10, 2025
Brittany
United States6 Reviews8.0“Just Comfortable Enough”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
I feel like every room should have minimum a microwave and none of our soap dispensers had any soap in them such as the ones mounted on the wall in the shower and the ones mounted on the wall at the sink.
The location was convenient in the center of everything, but outside the busy part of the pigeon forge strip. The room was able to control easily via room temperature and the bed was comfortable.
Stayed in June 2025
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Reviewed: May 22, 2025
Jessica
United States7 Reviews8.0“It was cheap, outdated but clean with a nice pool & friendly staff. Got what I paid for.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Outdated. Everything was outdated and starting to breakdown.
Cheapest place to stay on the strip. Was clean. Didn’t stink.
Stayed in May 2025
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Reviewed: May 22, 2025
Granny
United States8 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Easy check in and out
The location is nice. Beautiful view
Stayed in May 2025
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Reviewed: May 13, 2025
Gail
United States8 Reviews1 helpful vote7.0“It was okay. Served the purpose. Bed was comfortable.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No hand towels or facecloths. One bath towel. Chair was stained. The door security could have been much better. Kids running and talking loudly late.
Stayed in May 2025
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Reviewed: May 11, 2025
Durham
United States2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
They must've just updated the room there was a lil paint on floor. The sink leaked a little but nothing major & the bed wasn't comfortable at all. Just need a lil more updating & softer mattresses.
Stayed in April 2025
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Reviewed: May 4, 2025
Roberts
United States1 review1 helpful vote8.0“Sad”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
I liked everything except I had an accident/fall and was unable to stay. Only got to look at room. Went to supper, had an accident and had to leave. I honestly thought that Hotel Pigeon Forge would offer a refund, discount for next stay, anything as seriously we were starving when we got there and only dropped one small carry across the shoulder bag onto table and left. No way could we have messed up room, or even have gotten a speck of dust in the room. I was in car bleeding and husband told them. No offer of any type for assistance or refund or discount. Just disappointed
I liked everything except I had an accident/fall and was unable to stay. Only got to look at room. Went to supper, had an accident and had to leave. I honestly thought that Hotel Pigeon Forge would offer a refund, discount for next stay, anything as seriously we were starving when we got there and only dropped one small carry across the shoulder bag onto table and left. No way could we have messed up room, or even have gotten a speck of dust in the room. I was in car bleeding and husband told them. No offer of any type for assistance or refund or discount. Just disappointed
Stayed in April 2025
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