The room we stayed in was very small and the elevators are quite slow.

Stayed in August 2025

everything was amazing except the air conditioning. The machines turned on but didn’t feel like they were working properly

everything was perfect

Stayed in August 2025

It's an historical building with old construction design, and if your room is facing the tiny quadrangle (old fire escape?), it's dark and you have to keep the blinds/drapes closed all the time because proximity of the neighbor rooms windows are so close and directly facing each other. The room pictures in Booking.com (sunlight coming from windows) are deceiving. If you are claustrophobic like me, tell them ahead. I had to switch the room from Superior King to regular King which had a tiny crack of sky from the window. (The rate difference refund wasn't offered.) The elevators are over 100 years old, so they have double doors that you have to open/close by hand. That's kinda fun to do the first couple of times, but it gets old quickly because they are very heavy and hard to handle by yourself especially when you have luggage.

Stayed one night to go to a concert at the nearby Balboa theater. The location was perfect. The French theme deco was very cute. Good size bathtub. The bath robe was a nice touch. Staff are friendly and helpful. I wish I had a chance to go to the rooftop bar!

Stayed in August 2025

I had to extend my initial reservation. Neither Booking nor the hotel would do it, instead saying it was the other party's responsibility. I had to make a new reservation. Room was nice but small, with a very tiny sink. All windows looked at dirty walls and AC piping making a lot of noise.

Historic building with great views from the rooftop.

Stayed in August 2025

I like the glamorous decor, very clean, comfortable and friendly , helpful staff

Stayed in August 2025

The lift was an old fashioned one with a door then a gate to pull open that was quite dangerous, didn’t like that! Also I booked a suite - there were no windows in the bedrooms, very clever use of materials to give the illusion of curtains. In the seating area the windows there were overlooking a courtyard that was very dark which in turn made the room dark and very hard to judge the outside weather

Staff were lovely and friendly. I had booked this trip for my dad’s 80th birthday and was given a voucher for a drink each for the bar. My dad particularly enjoyed the sweets that were in reception every day! Room was lovely and clean and well appointed

Stayed in August 2025

Had some minor plumbing issues, shower drain partially clogged

Awesome old building, comfy, tasteful room at a wonderful price

Stayed in June 2025

Our room was very small, and the window was 90% covered up by the air conditioning unit, so very little light was able to enter, and we were not able to look out to the street. The window was also dirty, which further reduced the availability of natural light. The overall effect was to make us feel a bit claustrophobic. Housekeeping was by request only, but when we put in a request for a change of sheets on our bed, they simply dropped off a new top sheet and some towels in our room; they did not change the sheets or even give us a full set of bedding so we could do it ourselves. This is a pet-friendly hotel, but they were unable to provide dog bowls when we asked for them, which was surprising. The rooftop lounge was closed to guests for a private party for most of the day we spent there, which would have been more disappointing if the rooftop had come equipped with more than some outdoor sofas and potted plants.

Very convenient location in the Gaslamp quarter, with pretty easy parking nearby. We loved the historic interiors and the beautiful fixtures throughout the room. Decor was kitschy in a good way. Bed was comfortable. We liked the diner next door, and we also appreciated that this is a dog friendly hotel.

Stayed in July 2025

location

Stayed in May 2025

We got charged for mini bar items. We made sure we did not touch the food or mini bar items in the hotel, which were overpriced. If it wasn't for me checking my bank account and final checkout receipt from the hotel, I wouldn't have noticed the extra charges. I texted them about them about situation. They said they would notify management and 2 hours later they refunded me my money. Also parking was a lot but hey now we know for next time. Valet is offered which is good 👍

I loved the style of the room and the antiques. They did renovate it. My husband and I were celebrating our anniversary and we loved the roof top ! Even though the bar wasn't opened for the two days. Maybe on weekends only?

Stayed in June 2025

Staff at check in was busy talking and was not acknowledging guests

Excellent location and very clean

Stayed in June 2025

They didn't clean the room every day, even if I had requested it. Elevator was slow. You needed to spend some time to wait for the elevator.

Nice room and good bed. Modern with a old touch. I liked it.

Stayed in June 2025

Machines in the hallway made the room hot. We had to blast the air-conditioning.

Unique, clean, wonderful staff.

Stayed in May 2025

Well maintained historic hotel in the gaslamp district featuring a wonderful restaurant and rooftop patio. Rooms are small but comfortable.

Stayed in April 2025

The elevators. And parking

The Vintage aesthetic

Stayed in April 2025

You can hear everything from outside, it is difficult to rest at night if you are a light sleeper. It is not a hotel for business, the wifi is really bad and there is no area where to work, not even around, there are no cafes or restaurants where you can work. We were there for work, and we did struggle.

The location and the staff were nice, it was close to whatever we needed that was the convention center. Also the decoration is nice.

Stayed in March 2025

The elevator doors

Location

Stayed in January 2025

Roo.s were small.

Clean comfortable rooms. Staff were kind and helpful. Excellent location.

Stayed in March 2025

Staff were not that friendly or helpful, room layout, no bathtub in shower, no room in fridge all products for sale filling it, old elevators only one was working so long waits, super expensive parking, rooftop was unattended, overall quality of stay was meh from our last stay

The restaurant was good and convenient. Good food and service, decor of hotel is stylish, showers and products

Stayed in December 2024

Expensive valet parking, one elevator operating so at time took a long time, but elevator was from 1913 and very cool.

Quaint, clean, access to rooftop was wonderful, amazing view and cozy.

Stayed in January 2025

The location was to near the loud nightclubs and the noise kept you awake.

The location was convenient to many places but also near the nightclubs so the weekend noise level was high when you tried to sleep. The staff was great! Helpful and friendly

Stayed in November 2024

Super cute and beautifully decorated hotel. Rooms are small but adorable. Rooftop is stunning.

Stayed in November 2024

- The menu at the restaurant is very limited - The rooms are a really weird shape/layout - Size and location of the bathroom sink - The elevators are a pain to use and operate

- Diptyque toileties - Hotel lobby - Some of the interiors

Stayed in October 2024

Deposit way to much never seen it back

Everything

Stayed in November 2024