Bed was creaky and a bit of noise from outside but that’s usually for on Times Square

Great location, average sized room, towel service, friendly staff

Stayed in August 2025

The room was a bit small. The receptionist at the check in (21st of august) insists to sell us a room upgrade telling us that we got assigned the smallest room, but we were just arrived and she said several times to buy am upgrade but no one asked it, also because we were doing the check in so I hadn’t seen the room yet.

Location, value of money

Stayed in August 2025

The Rooms are very standard and beds could be better but the amount of time I spent in my room I didn't care

Location is incredible 45 second walk to the viewing station on times square

Stayed in September 2025

Really nothing. The only thing I didn’t find to be all around good where the bed frames that were kind of rickety and the mattresses just a tad thin. That said they were still pretty comfortable.

Location, cleanliness, convenience, good value. The room was spacious for New York City Times Square standards.

Stayed in August 2025

the room is too small and dark

the location

Stayed in July 2025

Room was a bit small for 4 people, not quite as gleaming as the photos on the website but generally okay. Could use a few mirrors. only one in the bathroom. not much storage

Location is excellent

Stayed in July 2025

Awful water pressure in the shower Linens were very nice but the mattress was old, soft and thin.

Clean, convenient.

Stayed in July 2025

The mattress had a funny odor 😞 and even though the description says it includes parking, it actually doesn’t, it’s about a 5 minute walk, which is not bad, but it cost $40. Either I read wrong or it’s misleading.

The Location is perfect and the staff was very Welcoming and polite.

Stayed in July 2025

Tiny bathroom

Well located!

Stayed in July 2025

There was no water for one day, something that made our stay difficult. Rooms are small and there are only 2 elevators for the hotel.

Central location.

Stayed in June 2025

The bathroom sink almost came off from the wall

Perfect location

Stayed in May 2025

There water pressure in the shower was non-existent and there was cockroaches in the shower

The location

Stayed in June 2025

Unfortunately the bathroom attracted a few cockroaches and there was rubbish under our bed.

The location was amazing. Staff were really friendly.

Stayed in June 2025

No cupboards, noisy room and the slowest elevators.

Ideal location, close to Times Square and subways

Stayed in June 2025

Elevators are too slow, no water in the rooms, no coffee or tea.

Location is really great and so is the staff.

Stayed in June 2025

The toilet flush was weak - it took at least 2 flushes for any liquid and paper to go down. Then a few more for more serious deposits, which on one occasion actually returned to the bowl... Maybe something to do with the water pressure the day before - but a bit of a surprise :)

The location of the hotel is incredible, it's about a 3 minute walk from the hotel to the ticket booth for Broadway shows in Time Square. The staff were really helpful and friendly. One of the receptionists had a tough day when we arrived as there had been a water pressure issue, but he was great. The room was clean and we had fresh towels every day. Couldn't fault those things for the price and had good aircon too. I travelled with a friend and we were given 2 double beds. My friend was furthest from the bathroom though and went home with bruised ankles as there was only about 15-20cm between the end of the bed and the wall (but we both agreed a bigger and more comfortable bed was worth it). We took a taxi to the hotel on arrival, but did the train on the way out. I'd definitely recommend the train if you can cope with lifting your bag up / down the stairs of the subway

Stayed in June 2025

The price we paid was just a bit expensive considering the size of the room. In contrast, I paid a quarter of the price for a Tokyo room, same size, level of cleanliness and central location. I realise that it's a totally different city but wonder why NY is so expensive.

Location was spot on, very close to Time Square, 42nd Street and 49th Street Subways. Convenient walking distance to Hells Kitchen, Rockefeller Plaza and Summit One. Liked that Serendipity Dinar was next door - A bit expensive for breakfast but food was good.

Stayed in May 2025

A little bit noisy, the window is not airtight It takes a long time to get an invoice…

perfect location，good service during my stay

Stayed in June 2025

The room is so tiny

The staff is so nice

Stayed in June 2025

Expensive and rooms very small (but this is true for all hotel accommodation in NYC) tiny towels provided for showering. Air con didn't work all the time, but did work other times. Had to keep window open, which meant unpleasant odours/loud noises from outside coming in.

Location was perfect, very central to all of mid-town, easy to access subway etc. Walking distance to many restaurants, bars etc. Room cleaned every day. Staff friendly-Handyman arrived quickly when we had an issue with room. Secure Safe was provided in room as well as hairdryer.

Stayed in May 2025

They need double windows !

Excellent location

Stayed in April 2025

Only thing was the loud talking & banging of doors of the cleaning staff every morning which woke me up every morning.

Sensational location. Super comfortable& clean room.

Stayed in May 2025

No bottled water, no ice machine, no coffee pots, no mini fridge. Food is very expensive it would be nice to be able to keep food and drink in the room

Location. Can walk to basically everything city has to offer

Stayed in May 2025

No microwave, no coffee maker, no ice machine available.

The location was superb!

Stayed in May 2025