Not sure if anything could have been done to prevent this, but the fire alarm went off early in the morning. I stepped out of the door and the elevator had already been blocked. So not sure if there was a fire drill or an actual emergency. Alarm shut off fairly quickly, though.

Room was immaculate and smelled amazing. Staff was very welcoming and friendly. Very knowledgeable about the property and area.

Stayed in August 2025

It was gated.

Stayed in August 2025

The staff tried to have my daughter give the name of all the guest at a slumber party that was booked.

clean and comfortable

Stayed in August 2025

Nice, basic hotel. Great cook to order omelette option in the morning, with better than average breakfast offerings. I return to this hotel because the staffing and service remains consistent.

Stayed in May 2025

For next time, I would ask for the second floor. The first floor was loud. We had our dog with us, so he kept barking as people were talking outside our window and door. It was a full hotel, so many people talking. Even though beds were comfortable, we didn't get great sleep because our dog was on alert. Mostly, I was disappointed in the pool area. Water was cloudy. Many people used it that day (hotel was full), and it showed. We went in and swam for 30min, but regretted it.

We chose this hotel for the evening reception with drinks and the breakfast with made to order omelets. It was wonderful. The room had a comfortable king bed and a comfortable pull out couch for the kids. I was pleased to get food from the bar ( pizza was a very reasonable price) instead of having to go somewhere after a long drive in. They had gated parking with security. I guess it may not be the safest area, but I felt safe. We came with our dog. I wish they had outside seating for breakfast. We had to take turns eating because you can't leave animals alone in the hotel room. So that was disappointing, especially since we paid extra to have our dog. That being said, they do have a nice fenced in dog area that was convenient for potty breaks.

Stayed in July 2025

Breakfast

Stayed in July 2025

It has a great location and food/bar

Stayed in April 2025

Bathroom door know was broken and shower whined

Breakfast, how quiet it was and the staff were very nice and helpful

Stayed in May 2025

Gated parking lot was added feeling of security.

Stayed in March 2025

Honestly, the only thing that we didn’t like was the coffee. At breakfast, only grounds came out when we tried to pour coffee. And the coffee in the room was like camping coffee. But that was truly the only disappointment!

Very clean, very contemporary. Great deal - including free drinks from the bar when we arrived!

Stayed in March 2025

Nice rooms, close to shops and hip downtown Vancouver Waterfront area, very friendly staff.

Stayed in March 2025

The way you changed my information

Location

Stayed in March 2025

This time the staff did not keep up with the breakfast buffet Sunday morning

We always stay here because the quality of the room, environment and staff are usually great

Stayed in March 2025

Actually, the elevators were a bit dirty and one was out of commission.

Beds were excellent, room was large. Reception evening was great. Food at their restaurant was very good. The breakfast probably would have been very good except the staff failed to have it competely set up by 0700. The scrambled eggs were a bit wet and the orange juice was terrible. The pancakes however were very good. Security for the parking is outstanding. The best thing was the staff. They were friendly and welcoming.

Stayed in March 2025

Bathroom just had a few issues in my room. Clogged drain in tub and broken lock on the handle. Room 256

Convenient, clean and friendly staff

Stayed in February 2025

My only suggestion would be an area rug on the hard stone floor, it looks beautiful and it is easier to keep clean and I really appreciate that, it just makes for an echoey sleeping space.

We upgraded our room to the deluxe, it was huge. We loved the dining table and chairs. We had a couple of rooms for our group and it was really excellent to have more space to congregate between events. The front desk was also able to keep our rooms relatively close, so my little one could go back and forth to grandma's and it was a real treat for him to have that access.

Stayed in January 2025

the shower sprayed all over the floor and the fire alarm that went off and we had to evacuate

clean rooms, front desk personnel great!!

Stayed in January 2025

Very rainy night, so we appreciated the bar and food available

Stayed in January 2025

The pool and hot tub need some love. There was a lot of build up and discoloration on both. The water under the type of lights used in the pool area looked a sickly green. The location on Hayden Island was really frustrating to get to and from either North or South Portland. We ran into massive slowdowns any direction we tried to come or go. We chose it to be close to friends who live on the island but it was such a pain to come and go that we wouldn’t stay here again in spite of enjoying the hotel itself.

We liked the friendly and warm staff, the spacious suite we were kindly upgraded to at no extra cost, free drinks and breakfast, and the quality of the pub fare offered by the kitchen. The dry sauna was divine.

Stayed in November 2024

Wonderful and friendly staff throughout lobby and bar. Bar served delicious takeout dinner and happily served our complimentary drinks for the night. Gated parking for peace of mind. Dog enjoyed the dog run in the back and the grassy area in the front. Room was spacious and clean.

Stayed in October 2024

Pool looked a little funky, and horrifying foam on the surface of the hot tub.

Been here many times. Breakfast is always great. Room was comfy, and staff was excellent.

Stayed in September 2024

Nothing

Room was very spacious and comfortable. The room and entire facility was very clean. Check-in staff were friendly and helpful. Like the fact that the parking area is behind locked gates. Very nice breakfast, better than average. Complimentary drinks in the bar were a nice touch.

Stayed in August 2024

How much time it took to check in. One person and she was slow.

Everything looked fresh and clean.

Stayed in August 2024

It was conveniently located close to the highway and had a gated parking lot to keep our car safe.

Stayed in June 2024