The Caucasian nerd that was rude about buying a simple can of high noon at night

The desk manager Demitrus was a great person gentleman and a wise person even someone I’d probably hangout with back home. We both from the same city in NY. GOOD SPIRIT and he keeps the same energy w every customer I notice and is very knowledgeable about the property area and his line of work. ALSO Yolanda and Maria and Luciana were amazingly helpful. Maria went above and beyond for the birthday we celebrated. I tipped her and Yolanda for it too I rarely do that. - HOWEVER whoever the Caucasian gentleman working overnight was ? Around 1130pm? Dark hair white skin? Very rude. I wanted to simply get 1 canned malt drink and Maria and Yolanda let me have it the same time night before ( which is normal - not tryna get drunk just have a taste ! I’m a grown 200 lb man!). And that Caucasian gentleman was rude and abrupt. He said and we quote “absolutely not sorry. Past 10 pm I don’t give alcohol to anyone. It’s dangerous for the staff thanks though goodnight and I won’t say it twice “. Nasty. What if someone brought back a bottle? Is he going to steal it ? He was a bit crazy. Everyone else was amazing though. Bless n Grazie Mille ! Love from New York - Tony C

Stayed in August 2025

Beautiful hotel and beautiful room

Stayed in August 2025

Love the building (3rd time staying) and the way it is designed. Staff is always friendly.

Stayed in June 2025

We had a problem with checking in. When we got to the hotel after a long and tiring day, we could not check in. We had to wait for longer than 1 hour because the reception manager could not find our booking. Moreover, he said the hotel was overbooked . After a long waiting time and a call to booking.com, the hotel managed “to find” our booking and even “upgraded” our room with a better view (when it was said that the hotel was overbooked). Pretty annoying experience.

Nice hotel

Stayed in July 2025

N/a

The smell was amazing. Nice location.

Stayed in May 2025

The bathroom and the mirrors. It was impossible to put on makeup because of the lighting. The bathroom was open at the top, limiting privacy.

The restaurant

Stayed in July 2025

Very friendly staff, unique hotel! Clean but beds were wayyyy too soft, both my husband and myself had sore backs everyday, otherwise I would give this place a 10!

Stayed in July 2025

The room was very small and lacked the minifridge im used to. Also the lack of continental breakfast was disappointing

I liked the high end feel of the decor and facilities

Stayed in June 2025

Had trouble checking in with my service dog at 4AM. It was really uncomfortable especially since I called 6 hours before to confirm.

This is our 5th time staying at time this property

Stayed in May 2025

Pay 10 dollars to park in a lot across the street that doesn’t have security. Just a random lot.

Clean spacious rooms

Stayed in April 2025

We had reserved a suite for 6 nights several months in advance but were called while we were in flight and told that there were maintenance issues in the suite, so we'd be in the King Room with River View. As my partner is a facilities manager and has worked at a hotel before, we were very understanding. However, we were not offered a refund on the price difference, which is quite significant. We did eventually get into the suite on the 4th night, and it really is a great room. (The King Room with River view is fine - much smaller, no fridge or seating area.) After calling Booking, who then communicated with the hotel, I was able to get a small adjustment, but it was much lower than what I thought was fair. The hotel staff that we spoke with were kind and did the best they could in the circumstances (offering a breakfast and dinner voucher) however there seemed to be some internal personnel issues happening both at the front desk and in the restaurant. I am hopeful this was a fluke and we just had some bad luck. I might give them another try the next time I'm in town to visit family to confirm.

The hotel is in a central location and easy to access the airport, Providence, and anywhere else in RI you are trying to visit. The former textile mill building has a cool history, and I'm glad it's been revitalized as a hotel, apartment, and business district. The staff that we interacted with were very kind and tried their best to make our stay enjoyable, even when a couple of things went wrong (see below). The room we reserved (the suite) was really great - clean, comfortable, and spacious. The cleaning folks were friendly, and cleaned nearly every day.

Stayed in April 2025

The parking lot across the street was a little inconvenient. The heating system/AC didn't work.

The first room was way too warm - the heating and AC didn't work and were very noisy. The front desk person had no idea what to do and just said he'd get back to me in 30 minutes. He never did. I had to ask him again to fix the problem. Finally, they moved me to a different room after discovering the system wasn't working. Very frustrating to unpack and then have to repack a couple hours later.

Stayed in April 2025

I liked the bed and shower, very comfortable. The USB plugs did not work and the restaurant staff was not focused on the customers waiting to eat. I ended up leaving. I recommend putting QR codes for the restaurant in the hotel rooms so guests can preorder food items and pick them up instead of waiting for a server.

Stayed in March 2025

The breakfast The potatoes included in the breakfast were way too over hot and spicy

Stayed in March 2025

My only hiccup was the front desk agent(which I later found out was new) forgot to mark our room as occupied and another couple walked in our room at 3am while we were sleep. Management was super apologetic and did not make any excuses. She explained NOTHING made that situation ok and was very accommodating. Even with this small hiccup I will definitely be back sooner than later. I didn’t even care by the end of it lol

EVERYTHING

Stayed in February 2025

My digital key/check in didn't work, but thats not a huge problem.

I love the rooms, very clean and nice layout, the corner river view was very nice. All the different rooms we've stayed in have been great. Very clean, a very cool place. Staff is always very polite and helpful.

Stayed in December 2024

Clean

The room was clean

Stayed in January 2025

On the AM of my last day (3 nights) there was NO hot water in the shower; frigid water. Breakfast potatoes/vegetables were very greasy..

Aesthetic Location Room size; king bed Eggs Benedict excellent

Stayed in November 2024

It seemed that there were more costs than adverty

Stayed in November 2024

Nothing

Cool building, loved the details of the original building

Stayed in November 2024

This is my 3rd time staying here and the person checking me in at the desk is never friendly. It surprises me in the service industry. Each time I have approached the desk with enthusiasm, at the start of my trip, I was greeted with indifference and a lack of warmth or welcome. The experience at the desk takes away from the overall satisfaction .

Unique decor and design. I love the history of the building and how parts were preserved.

Stayed in November 2024

Seemed a bit remote. No double rooms (two queens) facing the river view. Very loud ductless heat pump unit.

Great example of repurposing a historic building and employing industrial chic aesthetics with references to former use. Excellent facilities, quality furnishings.

Stayed in October 2024

Seemed like a construction zone

Breakfast was decent, sat at the bar.

Stayed in October 2024

The location is pretty "empty", room is not really user-friendly, especially bathroom, extra charge for a big parking lot is not necessary, breakfast policy is not clear (site says you pay $14 for breakfast, but it is a la carte)

loft experience in the old mill

Stayed in October 2024