Rooms were tiny AND had no closet space. That was weird. Hate the coffee machine. Didn't like that the staff didn't have identifiable nametags or outfits. Never knew who were guests or bellmen. Very uncomfortable with that. HATED that they snuck in a $40 per day resort fee. Missed that in the booking. They tried to play it up that if you ate there you'd get a credit. Will never go back, even though I used the credit (to spend money I didn't know i had to spend).

Great location and staff was friendly.

Stayed in August 2025

smallish room

great location, friendly staff, great roof terrace

Stayed in July 2025

Check in procedure and slow elevators

Great location - nice property however they need to tweek their check in expérience - Small lobby - crowded and your basically just trying to get your room with in an hour . I have stayed twice now and both times check in was painful -this area is where the hotel needs to improve. Otherwise great property with potential .

Stayed in July 2025

Extra charge of $40 per night

Location

Stayed in June 2025

Rooms very tired and old.

Location. Bonvoy member

Stayed in May 2025

Nothing I didn’t like. It was very nice and I would stay again. I was a little shocked by the additional $40 per night fee payable upon check-in. While this could be used for drinks at two available bars, I did feel a bit surprised to have another fee to pay when the price on Bookings had apparently already included taxes and fees.

Clean and comfortable room. It was quiet and a very pleasant stay.

Stayed in April 2025

Era un poco antiguo

Que pudimos hacer early check in y late checkout

Stayed in December 2024

House keeping was a let down. Room not vacuumed properly at all. Glasses and cups not washed daily. Generally very basic house keeping. For a four star property one would expect better house keeping standards

The warm reception staff, always helpful. The concierge desk was super amazing and efficient. The restaurant staff especially the restaurant managers were awesome at service

Stayed in December 2024

When the left lift broke, it could take quite long to use the other lift

Mr. Sonam Chosgial, of the concierge desk was very helpful and went out of his way to help with expediting post that was going to arrive late and tips on attractions in the city. Very knowledgeable ad well as helpful. His efforts helped in deciding that we will not look at other hotels when choosing to return to NYC

Stayed in December 2024

Room is old

Stayed in November 2024

I expected the room to be bigger. The photos on the website make it appear bigger. Nonetheless, very comfortable.

The location is fantastic. Close to Central Park and getting around Manhattan. Breakfast was good. Didn’t get to eat at the restaurant. Bed was very comfortable.

Stayed in November 2024

Hotel a bit old and outdated.

Amazing rooftop.

Stayed in October 2024

The attitude of the man on the reception desk when we arrived could have been much better. He was, at best, very off hand with me. All other staff were fine.

Breakfast was extra but we enjoyed it as the quality was good. Unfortunately the restaurant was closed for refurbishment and we had to eat in the small rooftop cocktail bar.

Stayed in September 2024

Bathroom equipment poor No qutips,cotton….. Showergel in the shower didn,t work Wasn,t fixed in the 3 days I was there…..

Staff exceptional nice

Stayed in September 2024

The pillows, but that goes for any hotel pillow. Do not like feather pillows

Great location. Friendly staff. Great rooftop restaurant

Stayed in August 2024

It is a bit old hotel and needs renovation

The location is wonderful very near to central park , times square.

Stayed in June 2024

Location and restaurant

Stayed in May 2024

Location sees to be a particularly noisy part of the city. Lobby is a bit excessively air conditioned — like a meat locker…

Affordable, comfortable & convenient.

Stayed in May 2024

The hotel rooms are very small.

The location was really great; close to Central Park, great restaurants nearby, and multiple subway accesses. The staff were really helpful and friendly.

Stayed in May 2024

Room condition.

The location.

Stayed in May 2024

I was charged for a breakfast that I did not consume after I left the hotel and about 3 weeks have passed and still haven’t gotten a refund. I have written and called multiple times and still no one resolves the issue. :(

Good location

Stayed in March 2024

The bed in the junior suite was next to the large window and there was a draft and room was very cold every night, luckily I had packed some warm pyjamas. We also had some issues checking in with our credit card and the hotel said this would be sorted well before check out as we were staying for 1 week but we were still trying to sort it 1 hour before being picked up for the airport which was very stressful. The staff were lovely & it was not their fault but this could have been prevented if it had been sorted earlier as I was going down to reception each day trying to have this resolved.

Hotel was lovely & modern downstairs. Rooms could do with some upgrading. Good location for central park and nearby times square etc. Had mini bar in room & bottles of water provided each day. Fresh towels and beds changed regularly during stay.

Stayed in December 2023

Small room.

Good location

Stayed in February 2024

Two lifts for 25+ floors was a bit of a nightmare. Could often wait up to 20 mins for the lift.

Location was superb! Wanted to staff in Manhattan near Central Park and this was the most reasonably priced accommodation. Bar in the hotel was really good also.

Stayed in December 2023