There was no refrigerator in the room although it was listed as part of the booking and also no tea/coffee in the room. Quite loud surrounding noise on the Friday and Saturday night - woke me up a few times.

Great location, staff were lovely and helpful.

Stayed in September 2025

The hotel's cleanliness was very good, but I would still recommend paying more attention, as some details can always be overlooked. About breakfast, as said "delicious", but I would suggest to offer a wider choice. As an example - in my 4 nights staying - I never found bacon, which is very strange in the States. Please note that these are just suggestions and they do not detract from the hotel's excellent rating for both overall experience, cleanliness and breakfast service.

Location is perfect. Times square is only 20 mins away with the subway, whose stop is right in front o the hotel. Also JFK super well connected with AirTrain + A line in only 1hour (less then 8$, which is super cheap if compared to a cab or an Uber). The hotel itself is very nice and very well kept. Cleanliness was very good. Common spaces very cozy and warm. Room was big enought for one person, probably a bit tiny for two, but totally in line with the standard in NY. Breakfast was delicious (special mention for baked potatoes which were supreme) and the staff very kind. I surely recommend this place and will come back for sure in another trip to the Big Apple.

Stayed in September 2025

Breakfast very disappointing! Very limited buffet.

Clean and great location!

Stayed in August 2025

Breakfast

Location

Stayed in August 2025

The only observation is the size of the room. It is challenging to move around the bed and accommodate the luggage for two people.

Location is great. And the breakfast is excellent. There are many options, and the servers are kind and caring.

Stayed in August 2025

Noise level within the hallways and outside. I think either sound resistant windows are needed or some kind of noise machine for when you are sleeping. Also, additional locks on the doors would be nice. When I was sleeping I was awaken when someone would close their door and mine would rattle. I ended up folding a towel and placing it in the door handle so no one could come in.

Staff, room and bathroom were nicely decorated and very clean.

Stayed in August 2025

Although we were a family of 4, only breakfast for 2 people was included in our stay. This makes no sense in a 5-star hotel and needs to be reviewed. There were days when we had to ask for extra bath towels because they only left 2 towels in the room. Again, it doesn't seem acceptable for this to happen more than once in a 5-star hotel. Our room was on the top floor and we had a hotel lamp outside the window with a bright light, which was very annoying at night.

The hotel is well located and the staff are friendly and helpful. Breakfast is of good quality (although the variety of food is limited).

Stayed in August 2025

Breakfast was a bit sparse.

Great location. Very friendly staff. Clean rooms.

Stayed in August 2025

The room is extra small. It is transparently communicated on the site, however, it was hard even to open our luggages. The breakfast is alright, though some more diversity would have been appreciated especially if you are staying longer at the same hotel.

The location of the hotel is excellent, the staff is extremely friendly and helpful. The room is nice and clean. Overall our stay was good.

Stayed in August 2025

Shower only had a half glass so water tended to spray onto the floor. Not a big deal, but rooms are small just as a heads up if you're wanting a larger space.

Very cute and historic, they kept a lot of the inside architecture.

Stayed in June 2025

Size of room. I didn't Dislike it; just shocked by it

The location, Cleanliness

Stayed in July 2025

There were problems with the refrigerator and the air conditioning. They replace the refrigerator immediately, but unfortunately they didn’t succeed with the AC and we had terrible night.

The room is quiet good, the location is wonderful, the breakfast is good. The idea to let everyone water bottle for free is very good.

Stayed in July 2025

More choices at breakfast particularly cereal.

Welcoming, nice lobby, pretty restaurant, room was a good size and clean. Liked terry robes and slippers

Stayed in July 2025

One morning we were taking shower and the neighbors complained about the “high noises” , we were just takings shower! It was not the only time

It was really clean and beauty

Stayed in July 2025

The rooms were a bit small, but that’s understandable given the area there is to work with.

The location was great.

Stayed in July 2025

The fridge in our tiny room didn’t work

The location is superb

Stayed in July 2025

No room to have luggage out in room

Nice decor, good bathroom, comfy bed, polite staff, nice breakfast, super location

Stayed in July 2025

Breakfast could have been more varied.

Great hotel, all staff very helpful, stylishly furnished, relaxed and the rooms were comfortable. Excellent location, subway station next to the hotel and we frequently walked back from mid town which was lovely. The complimentary walking tours were a bonus and the rooftop bar was very relaxing.

Stayed in July 2025

Noisy room

Location, breakfast

Stayed in July 2025

Room size

Staff

Stayed in July 2025

Nothing.

Great area well situated. Clean and comfortable. Staff were very friendly and helpful. Good breakfast. Decent room size.

Stayed in June 2025

No mini fridges for the rooms.

Great location. Friendly staff.

Stayed in June 2025

Great property, convenient location!

Stayed in June 2025

Pillows were too soft, room got too warm at 4 in the morning and I wish the comforter on the bed was lighter, there should be an easier way to get ice and provide an ice bucket.

Front desk staff, the room, the bed, it was very clean, the breakfast, checkout time. And it’s a great neighborhood.

Stayed in June 2025