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  5. Reviews of Holiday Inn Express Natchez South West by IHG

Reviews of Holiday Inn Express Natchez South West by IHG 2 stars

639 South Canal Street, Natchez, MS 39120, United States

#5 of 8 hotels in Natchez

Guests' Choice

Review score

Based on 171 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.8

  • Location

    8.4

  • Facilities

    7.3

  • Staff

    8.2

  • Value for money

    7.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 9 August 2025

    6.0
    Clean. Close to stores and restaurants.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Need extra cleaning

    Close to plenty of restaurants and shopping. Close to the river walk.

    Stayed in August 2025

  • Reviewed: 7 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy ac and it didn't cool properly. Bed pillows flat and lumpy mattress. Bath tub a little dirty.

    Staff

    Stayed in August 2025

  • Reviewed: 29 July 2025

    7.0
    It was better than the last time we stayed.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Communication Accessible
    • Stayed 3 nights
    • Submitted via mobile

    Could not get towels and tissue from housekeeping. Said they would bring them to me but never did. Had to go to the front desk and get them myself.

    The first day it was good. The 2nd day was a mess . The server needed help because he couldn’t keep enough food out for the guest.C

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Excellent location

    Stayed in July 2025

  • Reviewed: 18 May 2025

    6.0
    Dissapointing for a Holiday Inn Express
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    We were given a room that wasn’t ready. Breakfast very poor, no juice, no bread, toaster didn’t work. Pool was not in use. Staff unhelpful. We have stayed in a number of HIE over the past few weeks and this was well below their usual standard. But also the most expensive - so very poor value for money!

    Room and hotel ok for a 2 night stay in Natchez. Hotel in a good location.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    8.0
    We enjoyed the comfort and the quiet for rest after a long day of travel.
    • Leisure trip
    • Family with young children
    • Twin Room - Mobility Access/Hearing Accessible
    • Stayed 1 night

    The carpet in Room 116 needs sto be replaced. It has tears and ripples in it making it easy to trip or fall.

    I didnt eat anything except a cinnamon bun with coffee. I really liked the young lady who helped me check in. I believe her name was Felisha. It was Saturday afternoon. A large bus had just arrived and I was first in line to check in but since I am handicapped it was difficult to stand there long enough to complete it. She allowed my son to take me to my room and come back to finish registering. The crowd from the bus almost knocked me over so I was very grateful to have been given that courtesy.

    Stayed in May 2025

  • Reviewed: 9 March 2025

    6.0
    Nice place, friendly staff. Would probably stay again.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    There was a used wash cloth left in the shower from the previous guest. The hot/cold water for the shower was backwards. Took a bit to figure out.

    Convenient. Easy to access.

    Stayed in March 2025

  • Reviewed: 9 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 5 nights
    • Submitted via mobile

    No wheel chair in case of emergency

    Breakfast

    Stayed in January 2025

  • Reviewed: 25 November 2024

    7.0
    Overpriced for old hard beds and old dirty carpet . In need of upgrades
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Extra Floor Space
    • Stayed 1 night
    • Submitted via mobile

    Outdated and Beds were uncomfortable. Property has not been updated since opening

    Location and staff

    Stayed in November 2024

  • Reviewed: 23 October 2024

    6.0
    Pleasant
    • With a pet
    • Leisure trip
    • Group
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The room was not clean. No trashcan liners in cans, they were hanging on the side. Bits of tissue paper scattered in the bathroom. The tub has a ring.

    Breakfast was nice. Would love a waffle maker, although the pancakes were pretty good. Excellent location.

    Stayed in October 2024

  • Reviewed: 10 October 2024

    8.0
    Excellent stay and location.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was really good, location was great

    Stayed in October 2024

  • Reviewed: 23 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Room had an odor in it, but everything else was good. I paid for room when I booked, and they charged me again when I checked out so that was some inconvenience for me because now I have to wait days to receive a refund.

    Staff was helpful and friendly.

    Stayed in September 2024

  • Reviewed: 6 September 2024

    8.0
    Overall, I would recommend this hotel.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Extra Floor Space
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    My air conditioning went out over night. Once I brought it to their attention. They fixed it with no problem.

    Stayed in September 2024

  • Reviewed: 9 July 2024

    6.0
    A pleasant family stay
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room could have been cleaner and the fridge didn’t get very cold.

    The staff were warm and efficient in their welcome. Parking was plentiful, the location was easy to find, and the room was wonderfully cool after a long day on the road. The breakfast was hot and tasty for the price point.

    Stayed in July 2024

  • Reviewed: 30 June 2024

    6.0
    Wasn’t the worst stay by far but definitely not the best.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Pool closed and looked terrible. This would have been nice to know before booking. ice machine on 2 floor out of order. Room could have been cleaner behind doors and in corners. No refill of towels, tissue or coffee for 2nd day stay.

    Great location, friendly staff, fridge & microwave was good to have even though we didn’t use either.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Will stay somewhere else after realizing how much more your price was. But the lady at the desk that worked nights was a
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking was bad. Freight containers at one end and only 1 door to come in That was ridiculous

    Nothing was special about the property

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pool didn't work. No pancakes and no almond milk lol.

    The breakfast was good. The rooms were very clean and The staff was very friendly.

    Stayed in June 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Service provided by all of the check in staff. Very nice.

    Stayed in April 2024

  • Reviewed: 22 March 2024

    8.0
    I would stay again
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The only reason I didn’t give a 10 was the cleanliness of the room could have been better. Nothing too bad, just finger prints on the doors and microwave and the carpet could use a good cleaning. But I do understand that they were fully booked so I’m sure they were in a rush to get all the rooms ready.

    The property was nice. Every staff member we meet was super nice and helpful. I really liked the breakfast. We were there during a school State competition so the hotel was fully booked and they were refilling the breakfast surprisingly fast. The beds were clean and comfortable. The location was perfect!

    Stayed in March 2024

  • Reviewed: 11 January 2024

    8.0
    Very good
    • Family with young children
    • Executive King Suite
    • Stayed 1 night
    • Submitted via mobile

    The free breakfast could have been better.

    Nice big room,very clean and staff was very accommodating to our needs.

    Stayed in January 2024

  • Reviewed: 30 October 2023

    8.0
    lovely town, lovely stay\
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Extra Floor Space
    • Stayed 2 nights

    great,

    Stayed in October 2023

  • Reviewed: 30 October 2023

    7.0
    Nice property for a one night stay.
    • Leisure trip
    • Group
    • Queen Studio - Disability Access
    • Stayed 1 night

    Cleaning good have been better.

    Location was excellent. Older hotel which is beginning to show age but the staff makes up for any shortcoming in the property. Good breakfast.

    Stayed in October 2023

  • Reviewed: 24 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Ms. Amy is 100

    Stayed in July 2023

  • Reviewed: 24 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom

    Location handy. Breakfast good

    Stayed in June 2023

Showing 1 – 25

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