The thermostat can’t be lowered enough to make room cold enough

Spotlessly clean

Stayed in July 2025

Our TV didn’t work the entire time we were there. The staff that tried to fix it were very professional and apologetic. We just would have liked to be able to watch tv when we were relaxing in the room

Stayed in June 2025

Allison Paoli is wonderful! She is humble, warm heart and a real example of a manager who care for the customers, and the staffs. When we were there, there was a tornadoes and flood, the food truck could not make in time and her staffs could not be on time for the breakfast. She was there for customers making breakfast and did the work of the entire food & beverage team. She works hard and she can cook delicious food. She really make a positive difference and put a smile on our faces. Thank you Allison & your team, making our stay more pleasant!

Stayed in April 2025

Breakfast set up was odd.

Proximity to the Mall at Green Hills

Stayed in January 2025

Needs some updating

Location- nice staff

Stayed in December 2024

Let me say this: I am comfortable in about 1 hotel bed for every 10 where I stay. The bed here was painful for me but was a slight step up from the usual hard boards in most hotels. If I could sleep in a mattress filled with pudding, I would. I cannot imagine how other people enjoy hard mattresses, but I guess they must—or maybe they’re in every hotel because they are cheaper or last longer. For me, though, I wind up crossing hotels from my list of potential stays. One other complaint is that, arriving late at night, I needed a bottle of water. I glanced over to the pantry by the front desk and its shelves were bare. I saw two cans there and nothing else. I expected to find a free water bottle in my room, but there was none.

The lobby and bar area are attractive. I arrived in the evening and was greeted by the front desk staff in a friendly manner. My room was on the first floor and, perhaps a Wednesday/Thursday stay in early December is downtime, but I didn’t hear a single neighbor or anyone in the hallway outside my door. Checking out was quick and easy.

Stayed in December 2024

$30.00 for parking was steep for a suburban location.

We liked the proximity to Greenhills mall. The hotel was clean, and the bed was comfortable.

Stayed in November 2024

Food service needs improvement

Clean, updated, good location, quiet, comfortable and pleasant.

Stayed in July 2024

Bed pillows were not great but other than that it was exceptional.

Stayed in June 2024

Parking cost $30 extra per night.

The hotel was wonderful. Very clean and quiet.

Stayed in April 2024

Parking garage. Very hard to turn into with a full size truck

Location, quiet,

Stayed in February 2024

Loved everything.

Convince, great quit street, staff is always amazing! Food is always surprisingly good.

Stayed in March 2024

Checking in was not great as I had to request a different room because the first room was not as described for the price I paid.

Breakfast was amazing and the courtyard view room was beautiful.

Stayed in February 2024

N/A

N/A

Stayed in March 2024

No continental breakfast

Location

Stayed in January 2024

The parking fee is outrageous —$30/ night!!!

It was beautiful, and in a quaint part of town. Room was huge.

Stayed in November 2023

I had to ask for a shower cap and when I got out of the shower I realized I didn't have any body lotion. I just expect that to be offered in a hotel and did not bring any with me. I didn't notice it was missing until I needed it and that was too late. Also, the shower head with an adjustable spray was only designed for someone about 6 feet tall to be able to adjust. I am 5 '1".

Great location for Lipscomb University. I liked the secure parking. Beds, TV, WiFi, all good.

Stayed in December 2023

It rained in the night and it sounded like the water was inside the wall of our room. Had trouble sleeping. Didn't like that we had to have a key to open a door to get to the lobby ever time.

Did not have breakfast. But my soup abd sandwich was delicious.

Stayed in November 2023

The hotel had serviced the water in the hotel and when we turned on the faucet, the water was brown. I understand why it happened but it was not a good first impression. The hotel was close to the Dove Awards at Lipscomb University and that is was why I chose it. Adding $30 a day to self parking was a bit much for our group.

The room was beautiful, immaculate and with a very modern decor!

Stayed in October 2023

wonderful place but will not stay again. We were told we were given an extend check out if an hour (noon), but as my husband was bombarded by housekeeping twice (once while in the shower and she used her key trying to get in AFTER he just told her we had the extended checkout). the front desk then called him and told him to get out

Location was great for my purpose; the hotel is beautiful and clean!

Stayed in September 2023

shower head was TOO tall for my wife to reach. she is 5'

didn't eat there

Stayed in August 2023

One of the soap dispensers on the wall had broken off the wall before we got there and was laying on the floor

I did not eat breakfast

Stayed in July 2023

Na

Location was quite and safe.

Stayed in July 2023

On-site breakfast was more expensive than expected.

Friendly staff and comfortable room

Stayed in May 2023