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  5. Reviews of Hotel Napa Valley, an Ascend Collection Hotel

Reviews of Hotel Napa Valley, an Ascend Collection Hotel 4 stars

1556 Polk Street, Napa, CA 94559, United States

#6 of 26 hotels in Napa

Guests' Choice

Review score

Based on 221 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 29 August 2025

    9.0
    Will definitely come back again
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Great location, easy walk to some great restaurants. Convenient on-site parking. Clean, quiet, comfortable. Nice breakfast to start the day. Would stay again.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Quaint boutique hotel with easy access to Wine Train and downtown Napa restaurants.
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    All good.

    Location was excellent. Easy walk to the wine train and to restaurants in downtown Napa. Rooms and parlor entry rooms were nicely appointed in a classic way. The best surprise was the high quality of the breakfast.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    10
    Great place in Napa
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean, easy to get in and friendly service with all we expected.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    9.0
    Good Value for a short stay in Downtown Napa
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    The room was small and although there was room to walk around the bed on all sides there wasn't much more room than that. We were on the ground floor so our only view was that of a parking lot and the garbage cans outside the window. The breakfast was heat-and-serve prepared foods. California requires that hotels and residences use low flow shower heads so the water pressure in the bathroom was not adequate. Having said that the bathroom was stocked with a nice selection of towels and personal hygiene products and a nice large bathtub.

    Real Review: This appears to be an older Victorian house that has had multiple additions. The gentleman that greeted us when we arrived was friendly, professional and paid attention to our arrival needs to make sure that we were comfortable. He also remembered the names throughout this day which was an added bonus .Our queen room was a bit small. It's clear that our room and the adjoining room had at one point been one grand living room but had been subdivided to create 2 smaller apartments. Although the sleeping area was small the bathroom was large spacious and roomy. The queen bed was very comfortable and the linens and pillowcases appear to be high quality. There are two sitting rooms near the front of the hotel on the ground floor with nice windows and ample chairs for enjoying a glass of wine or conversation with the other guests. The breakfast room is downstairs and feels a bit like a European pub. The location is fantastic if you're going to be spending time in downtown Napa. The hotel itself is on a peaceful side street but it is two blocks away from the busy commercial and tourist district of hotels and restaurants and shopping and tasting centers. We were there for one night while our house in Napa was undergoing a renovation and the price was the lowest on booking.com and very affordable. I wouldn't call this a destination resort but if you just need a room for a night or two near downtown Napa at a good value it's perfectly adequate.

    Stayed in August 2025

  • Reviewed: 28 July 2025

    9.0
    Cozy and comfortable!
    • Leisure trip
    • People with friends
    • Queen Room with Spa Bath - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff was great…. Dolly and Abby made our stay very enjoyable and comfortable!

    Stayed in July 2025

  • Reviewed: 8 July 2025

    10
    Quaint place with a Victorian feel.
    • Leisure trip
    • Family with young children
    • Queen Room with Spa Bath - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were comfortable and spacious. Breakfast on both days were hot and delicious. The staff that we interacted with, were extremely courteous, pleasant and professional. The hotel was in a safe location and walking distance from downtown Napa.

    Stayed in July 2025

  • Reviewed: 30 May 2025

    9.0
    Exceptional Stay at the Napa Valley Ascend Hotel
    • Leisure trip
    • Solo traveller
    • Queen Room with Spa Bath - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    My stay was truly exceptional, largely thanks to the incredible staff. Their hospitality was outstanding, making us feel genuinely welcome from the moment we arrived. I was impressed by their ability to know everyone by name and greet us personally every time – a small but significant detail that made a huge difference. And the breakfast? Simply fantastic! Delicious, beautifully prepared, and a highlight each morning. The staff's warmth, attentiveness, and genuine care created such a comfortable and inviting atmosphere. We left feeling refreshed and eager to return!

    Stayed in May 2025

  • Reviewed: 6 May 2025

    10
    We rooms are spacious with large bathrooms
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Beautifully design with spacious rooms

    Stayed in May 2025

  • Reviewed: 5 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Nothing!

    Dolly, our point person during our stay, was lovely. She checked in at least daily to make sure we had everything we needed!

    Stayed in May 2025

  • Reviewed: 1 May 2025

    10
    It was fabulous.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not one thing.

    Dolly was amazing. Warm & welcoming. Our room was very clean and fresh. Large enough for us to be comfortable; we were not in Napa Valley to stay in our room all day!! And the quaint ambiance. I couldn't believe the place where breakfast was served!! Dolly knocked it out of the park.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    10
    Great visit.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    The location was perfect for walking our dog, and accessing restaurants and shopping options. There were delicious cookies out each day, and afternoon wine tasting with snacks. The delicious breakfast was also a nice feature to start the day.Dolly is wonderful as a host, and excels at making sure guests have a great visit.

    Stayed in April 2025

  • Reviewed: 18 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    The breakfast was great!

    Stayed in April 2025

  • Reviewed: 23 March 2025

    9.0
    Very comfortable, great location. Beautiful room and bathroom. Enjoyed our stay.
    • Leisure trip
    • Couple
    • Queen Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not sure this is something I didn't like, but without any staff on sites the place felt pretty quiet or empty.

    Quiet. Easy to get in and out. Room was beautiful and comfortable, and bathroom was good size with shower and nice spa tub for two.

    Stayed in March 2025

  • Reviewed: 19 March 2025

    10
    Cute romantic day. My boyfriend is a comedian and had a show close by that night. The location was perfect as well.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I really enjoyed staying here. Everything was clean and felt very unique compared to other hotels I’ve stayed. It was raining when we stayed and we opened the back door to the deck. It was very romantic and cute. The breakfast was amazing. I would definitely stay here again when visiting Napa.

    Cute quaint property. When I first walked into the room, it felt quite small, but after I settled in, I absolutely loved it. I felt at home with a cute little deck.

    Stayed in February 2025

  • Reviewed: 14 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Small room

    Location

    Stayed in January 2025

  • Reviewed: 10 March 2025

    10
    Had a great time. Perfect location for exploring Napa and its surroundings. Our host Dolly was very friendly and helpful
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms a bit small

    The location and decor

    Stayed in March 2025

  • Reviewed: 27 February 2025

    10
    Excellent
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Loved the cozy vibe when you walked in. Fresh baked cookies were out everyday. The bathroom was clean and spacious!

    Stayed in February 2025

  • Reviewed: 18 February 2025

    8.0
    I will be returning
    • Leisure trip
    • Couple
    • Queen Room with Spa Bath - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The spa didn’t work.

    Breakfast was great. They had pressed coffee, tea, juice, etc. service was wonderful

    Stayed in February 2025

  • Reviewed: 17 February 2025

    8.0
    Cool!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It looks nice

    We would liked Stayed at the big house!

    Stayed in February 2025

  • Reviewed: 17 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Likec everything

    Booking

    Stayed in January 2025

  • Reviewed: 9 February 2025

    10
    Charming, exceptionally clean amd comfortable and great location to walk downtown
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Exceptionally clean, comfortable and charming with a beautiful breakfast! Dolly was very kind and communication was excellent . Walkable to many places. Easy check in!

    Stayed in February 2025

  • Reviewed: 8 February 2025

    9.0
    Cozy stay and a good location.
    • Leisure trip
    • Couple
    • Queen Room with Spa Bath - Non-Smoking
    • Stayed 1 night

    The property is a nice big Victorian home. The room we stayed in was very comfortable and clean.

    Stayed in February 2025

  • Reviewed: 3 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    location was good, comfortable beds and clean. Friendly staff. Breakfast was not the best but coffee was good.

    Stayed in February 2025

  • Reviewed: 2 January 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location

    Stayed in December 2024

Showing 1 – 25

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