Reviews of MOXY NYC Times Square 4 stars
485 7th Avenue, New York, NY 10018, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
Breakfast
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewVery central, very clean.
Breakfast wasn’t great, very limited selection and if not down before 8am no fruit left
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewChilled vibe
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReally enjoyed our stay. Great location, great hotel. The only thing I didn’t like was there was no fridge. But it won’t deter me from coming back next time I visit NYC. Enjoyed the candy treats in the lobby as well!!
Just the fridge in the room
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewOur stay at Moxy was extremely disappointing and far below expectations. The breakfast was unhealthy, poor, repetitive, and served in small portions out of boxes, more like a school trip than a hotel experience. The common areas were uncomfortably cold due to the air conditioning, creating an unwelcoming atmosphere. On one occasion, towels were not replaced at all. After calling reception twice, we were told that no one would bring us clean towels, leaving us unable even to wash properly. The next day, the room was not cleaned and again we were left with dirty towels. To make matters worse, at 1:30 a.m. one night, the fire alarm went off. All guests were forced to go outside, but there was no staff member present to provide any explanation or reassurance. Overall, the service and treatment were unacceptable. For a brand like Moxy, this level of hospitality is shocking and does not meet even the most basic standards. The photos of the hotel are misleading, and the rooftop is nothing like what is advertised – unattractive and with no views at all
Hello Ana, Thanks for taking the time to share your comments about our hotel. We are very sorry your stay was not the pleasant experience you deserve. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We want to apologize that there were some oversights in preparing your room. This has been shared with our Style team to ensure it does not get repeated. We can only imagine your frustration, and we are grateful for your patience. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We appreciate all of your feedback. We would love to have you back whenever your travels bring you back to the area. Best, Alex Brown, Hotel Manager
Hello Ana, Thanks for taking the time to share your comments about our hotel. We are very sorry your stay was not the pleasant experience you deserve. We regret any disappointment you had with our breakfast and that it did not meet your exp… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation was amazing and staff was super helpful and pleasant. Rooftop bar was very cool get the Moira Rose it was delicious.
A/C worked when it felt like it I think it needs an overhaul and a small quibble was the lighting which was horrible, very unflattering. But overall a lovely property.
Hey Lisa, Thanks for the stellar review of Moxy NYC Times Square. It is great to hear how much you enjoyed your stay. We especially loved the compliments for our clean Moxy and fantastic location. We especially loved all the kind remarks about our incredible Crew. However, We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we sincerely apologize. We now consider you part of our family, and we would love to welcome you back soon! Best, Alex Brown, Hotel Manager
Hey Lisa, Thanks for the stellar review of Moxy NYC Times Square. It is great to hear how much you enjoyed your stay. We especially loved the compliments for our clean Moxy and fantastic location. We especially loved all the kind remarks ab… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThere was hardly any breakfast options available inspite of paying for it !
Size of the room, breakfast options
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe modern concept, and the staff.
Hey Paola, Thanks for the stellar review and for pointing out all the details that make us stand out here at Moxy NYC Times Square. We especially liked how you mentioned our fantastic hotel and friendly Crew. It was a true pleasure hosting your visit, and we would love for you to come back soon. Best, Alex Brown, Hotel Manager
Hey Paola, Thanks for the stellar review and for pointing out all the details that make us stand out here at Moxy NYC Times Square. We especially liked how you mentioned our fantastic hotel and friendly Crew. It was a true pleasure hosting … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood location..just right distance from Times Square
Coffee carafes were empty early morning -big disappointment
Hi Colleen, Thanks for leaving such great comments. We wholeheartedly appreciate you highlighting how much you enjoyed our clean Moxy and having an amazing time with us! However, we apologize that you felt we were lacking in some areas. Thanks again for taking the time to share your impressions, and we would love to host you again soon at Moxy NYC Times Square! Best, Alex Brown, Hotel Manager
Hi Colleen, Thanks for leaving such great comments. We wholeheartedly appreciate you highlighting how much you enjoyed our clean Moxy and having an amazing time with us! However, we apologize that you felt we were lacking in some areas. Tha… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood location
Coffee carafes all were empty as well as creamers- was looking forward to the morning Java!
Hi Colleen, Thanks for the thoughtful review of Moxy NYC Times Square. We enjoyed reading your comments, and we appreciate your attention to detail, especially our fab location and modern amenities. However, we are sorry for not meeting all of your expectations; we value your insights regarding the things you would change. We hope you will come back soon! Best, Alex Brown, Hotel Manager
Hi Colleen, Thanks for the thoughtful review of Moxy NYC Times Square. We enjoyed reading your comments, and we appreciate your attention to detail, especially our fab location and modern amenities. However, we are sorry for not meeting all… Show more
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewPosition , bars , lobby . Nice atmosphere and lights .
Room a bit small
Hey Gianluca, We are thrilled to hear how much you enjoyed your time with us! It's great to know that our amazing location and fun vibe contributed to your experience. We are grateful for this great rating and praise! We love that you noticed all the things that make our hotel special. All of us here at Moxy NYC Times Square want to say thanks for giving our hotel such a rave review. You are part of the Moxy family now, so come back soon! Best, Alex Brown, Hotel Manager
Hey Gianluca, We are thrilled to hear how much you enjoyed your time with us! It's great to know that our amazing location and fun vibe contributed to your experience. We are grateful for this great rating and praise! We love that you n… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewStaff were all lovely and everything was clean and nicely presented
Breakfast was not great could improve
Hi Barry, We are thrilled that you loved everything about your time with us - thanks for this great review! It is always nice to hear how much our guests enjoyed our attentive Crew. It was also a delight reading that our fantastic location worked out perfectly for you. That said, we regret that our complimentary breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience. Thanks again, and we look forward to many more visits with you here at Moxy NYC Times Square. Best, Alex Brown Hotel Manager
Hi Barry, We are thrilled that you loved everything about your time with us - thanks for this great review! It is always nice to hear how much our guests enjoyed our attentive Crew. It was also a delight reading that our fantastic location … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI specifically wanted to write in English. The facility offers a breakfast of fruit juice, a muffin, and an oatmeal bar.
There is a lot of noise in the rooms, unfortunately both the street noise from outside and the conversations in the corridor can be heard.
Hello Ceren, We want every guest to get a good night’s rest; therefore, we truly regret this was not your experience. We're sorry for the inconvenience caused to you due to the noise disturbances you experienced. Please know in the future, we are available around the clock to help make you as comfortable as possible. Thanks for taking the time to write a review, and we hope you will give us another try on your next visit to the area. Best, Alex Brown Hotel Manager
Hello Ceren, We want every guest to get a good night’s rest; therefore, we truly regret this was not your experience. We're sorry for the inconvenience caused to you due to the noise disturbances you experienced. Please know in the futu… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewPerfect location if you’re aiming to be close to Broadway, Central Park, high street shops and generally around the Midtown area. Comfortable rooms, very clean hotel, cool vibe with music playing everywhere - capturing the area vibe. Nice details in the room to make the stay easier.
There’s no breakfast available but we had a $20 credit / day to buy pastries from the 2nd floor cafeteria. The pastries were pricey though, and the credit was enough to buy 1-2 pastries only. Not provided water bottles too, you’re charged $7.99 per bottle if you use the ones provided at the room. There’s no mini-fridge.
Hi Konstantinos, We are thrilled that you loved everything about your time with us - thanks for this great review! It is always nice to hear how much our guests enjoyed our hip vibe and immaculate rooms. It was also a delight reading our fantastic location worked out perfectly for you. That said, we regret to learn our in-room amenities didn't meet your expectations and that you were disappointed with the benefits offered with our destination fee. We value your feedback, as we appreciate knowing what would have enhanced your time with us. Thanks again, and we look forward to many more visits with you here at Moxy NYC Times Square. Best, Alex Brown Hotel Manager
Hi Konstantinos, We are thrilled that you loved everything about your time with us - thanks for this great review! It is always nice to hear how much our guests enjoyed our hip vibe and immaculate rooms. It was also a delight reading our fa… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewLocation, follow up call from the management regarding the reported issue
There was bugs that bit me and made the short stays unbearable
Hello Sarvenaz, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Best, Alex Brown, Hotel Manager
Hello Sarvenaz, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our … Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hotel was a 3-minute walk to Times Square but still quiet enough away from the hustle and bustle and walking distance to many other attractions. The beds were comfortable, and the room was very clean. They stored our bags before check-in and after check-out so we could go exploring.
I feel the room was quite small for the price, and the open concept wardrobe meant we only had hooks along the wall to hang clothes off. This, coupled with nowhere to store suitcases besides the floor, made it feel even smaller. Breakfast was also mostly sugary snacks like cakes, muffins, and even the cereal bars had 24% sugar per bar. Oranges and bananas (which they run out of if you arrive later in the breakfast period) were the only nod to healthy food options.
Hi Temi, Thanks for the kind review! It is so great to hear how much you enjoyed our design-driven rooms and fab location. However, we regret not meeting all of your expectations. We appreciate your feedback on our complimentary breakfast; we are always grateful to learn from our guests what would have enhanced their experience. Your feedback is much valued as we are constantly striving to enhance our guest experience on all levels. All of us here hope to see you again soon! Best, Alex Brown, Hotel Manager
Hi Temi, Thanks for the kind review! It is so great to hear how much you enjoyed our design-driven rooms and fab location. However, we regret not meeting all of your expectations. We appreciate your feedback on our complimentary breakfast; … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFun and Happening Hotel
Nothing
Hey Soraya, We are thrilled to hear how much you enjoyed your time with us! It's great to know that our amazing location and fun vibe played a part in your experience. We are grateful for this great rating and praise! We love that you noticed all the things that make our hotel special. All of us here at Moxy NYC Times Square want to say thanks for giving our hotel such a rave review. You are part of the Moxy family now, so come back soon! Best, Alex Brown, Hotel Manager
Hey Soraya, We are thrilled to hear how much you enjoyed your time with us! It's great to know that our amazing location and fun vibe played a part in your experience. We are grateful for this great rating and praise! We love that you n… Show more