Reviews of SureStay Plus Hotel by Best Western Niagara Falls East 3 stars

Beds are super comfy, nice blankets. Decent area, buy some fast food and only 12 minutes from Niagra Falls State Park. We felt safe.

We were on the second floor and the whole floor was extremely hot. We had the AC on in our room but it was still warm. Also, the mini fridge worked but was not plugged in and had mold in it.

The water in the taps smelled bad, sheets had red spots and bath tub plug was out of the drain.

Staff was friendly and the price was right for the room.

The location left much to be desired.

The staff were so kind and accommodating to any request. They were very grateful for our business and we were thankful for their service.

The cleanliness. The towels, the sheets and the bathroom of the room were not as clean. In the bathroom the toilet, shower and sink were as clean as I’d expect. I unfortunately saw a small roach in the bathroom on my last night but I didn’t make a big fuss about it. The elevator had a bad smell.

Staff were nice. Breakfast was decent. Pet friendly, I loved. Location perfect. Beds comfy enough.

The room was kind of musty, damp.....maybe it was air conditioner filter, not sure. Also, would be nice to have coffee in lobby

The exceptional warmth of staff members Mainly the one & only. Sangetta she should teach hospitality.😊can't say enough other than she deserves pay increase & vacation w/pay simply the best👍🏽she's a real gem Appreciate linen change daily & clean Was nice & quite

Room size very tight , no toilet top

Cleanliness and super friendly staff (which is becoming rare even in hospitality)

Rooms are small. Stayed in double queen bed room but hardly had a space to open my suitcase and move around. No drawers Or shelf in the bathroom and no potatoes in breakfast Or no changes to it. Breakfast room gets crowded and had to eat standing for some time

Air condition worked well / staff seemed nice

Trash never picked up outside / key dies not work for side entrance to hotel / smell in room , no fresh smell/ could not just turn on TV and watch tv , had to fish around just to finally figure it out / no plugs on each side of bed / could not get the WiFi to work for cell phones /

Location is okay breakfast is so so

I see bugs in the room including a spider. Not spacious and not worth for money

Hotel is close to attractions

Cleanliness, breakfast, comfort of bed

Refrigerator and microwave in room

Not very clean, stains on the wall, loose showerhead. Walls are paper thin, we could hear the neighbors plug in appliances in wall sockets. Not enough space to put two suitcases down in the room.

Had two rooms and both had significant hair and dirt in the showers.

I was in awe, did not expect that the place is pretty much new, clean and located in a quiet area.

Nothng I guess.

Comfortable bed

Bad location. Only one member of the staff out of 4 different people was nice and helpful. The others acted like we were bothering them when asked a question.

Location to the Falls

The sofa is not convenient