Got our orders wrong a few times due to bad english

The Beach was nice Food was nice

Stayed in August 2025

The shower in the room was broken. The air conditioning was too loud. For the money that we paid the room did not meet my expectations.

It was a lot of fun. Proximity to the beach. Great night live lots of things happening.

Stayed in July 2025

There was a ongoing renovation on the hotel. The kids Club was closed during all our stay. On the day our arrival, the restaurant was closed for dinner. In the firepit, only drinks were being served. On the second day, it was raining, windy and cold, but breakfast was served only outdoors anyway, with no option to sitting indoor.

Stayed in June 2025

Check-in was a mess. Person didn’t know what was going on or even where our room was! Paid for an extra day so we could check in earlier. As we were rushing to a wedding. Front desk had no idea of this. Room was 10-12 minutes from Check-in. Was no car to take us up to our room. So we had to schlep up many stairs to high room. Bellman and manager helped with luggage. Room was 85 degrees. My husband had called the day before to tell them all our details and timing but no-one told housekeeping. So we arrived at a boiling suite and got ready in sweltering heat. Took several hours to cool down . Assistant Manager begrudgingly helped with ac as the temp gauge was not working. Kept going up. For almost $2000 a day, the ac issue and his attitude was surprising and very disappointing- he was in such a rush to leave- didn’t really care about the problem. We also asked for an umbrella for our patio as it was really hot, but couldn’t get one. Plus, outdoor pool wasn’t open -staff told us the permit was delayed. Also surprising for summer. Besides housekeeping which was responsive and courteous, service was like a 2-star hotel or what you’d get at a motel. Went for wedding brunch at the Montauk Yacht Club. As we were leaving and about to call a cab, one of their staff asked us where we were going, and spontaneously offered to drive us back to Guerney. Now that’s service!

Spacious suite; lovely view of ocean Housekeeping - very helpful

Stayed in June 2025

It’s too expensive for what it is.

The location is wonderful, the rooms are big and comfy, the staff is responsive.

Stayed in May 2025

You can't go from your room to restaurant, spa,outdoor pool or indoor pool without going outside. Whilst this may be no issue in the summer at this time of year it was cold outside. Went to indoor pool, has to go there dressed, change to swimsuit, and change back at indoor pool. When I was returning it had started raining. Front desk gave me an umbrella (also supplied to each room). I have a walking disability but had zero accommodation. To go to the restaurant I has to walk a distance downstairs. On the way back I had to trek upstairs. Parking forced me to trek upstairs after I parked. Very steep hills to negotiate. VERY steep hills.I was in a 600 number room. You have to do stairs. Place is not handicapped friendly. If you have walking issues do not stay here. Restaurant is way overpriced. I had the haddock and the portion was barely enough to make a sandwich. Wine was terribly over priced. Didnt order a side as they said it included fingerling potatoes. I got 3 potatoes about as big as my thumb. That's compared to Manhattan prices. They gave you a bottle of Prosecco in your room that was horrible. Only good if you have no taste buds and only want to get drunk. If they spent $5 more it could have been decent. I would have appreciated if they didn't give me that bottle. I went to bar by fireplace. Bartender had to look up recipe for Manhattan. It was half a drink. Maybe 4 shots of liquor. Charged me $22. I ordered the same from a waiter and it cost $20 for 3 times the drink. I wouldn't stay there again unless, They have nore accommodation for handicapped. They gave decent portions in the restaurants. They standardized they drink prices. Not a good experience.

The staff are great. Rooms are very clean.

Stayed in November 2024

Doesn’t have bathtub in the bathroom

It’s facing towards the ocean as the beach

Stayed in June 2024

I blame it on summer just beginning but lots of quirks that need to be worked out. Wait times on requests too long given the rate paid. First world issues so not the end of the world. Otherwise no real complaints.

You’re paying for location and beach access. Great food. Nice and quiet at night.

Stayed in June 2024

Noisy busy

Staff was wonderful

Stayed in May 2024

Club atmosphere at the beach and in the lobby in the evening made it unpleasant for hotel guests who paid to stay at a very nice hotel.

Beautiful facility

Stayed in May 2024

Room was not refurbished before season opening (dirt on walls). Decoration was plain. Service poor. Most of the rooms located behind the tall main building blocking the view to the ocean and in fact in front of the parking lot (catastrophic architectural lay out). We chose Gurney’s Montauk so that we could take advantage of the beach club and relax there but the beach club was under construction without notice. Why pay for Gurney’s then, and not stay in a more value for money property? The parking is complimentary but it is valet so you have to tip every time, which comes more expensive. We ran out of petty cash to tip the valet parking service (in Europe we use credit and don’t carry all that cash), so we offered the reception credit in exchange for cash. They couldn’t do that (like, for example, they offered in Mercer hotel NY) and told us to use the cash dispenser which was OUT OF ORDER. One time, we came back to the room at 16:00 and it was not serviced yet. And i could go on forever. It was clean, though…

Access to the beach (but the beach club was mot ready and there were construction workers and machines so we couldn’t take benefit). Oats & raisin cookie at cafe…

Stayed in May 2024

Hotel is spread over multiple buildings, which is not ideal in bad weather or without a car Sauna and steam room weren't hot enough, though spa area looked great Food choices not great for families with younger children, but may have been good for couples. Town is car ride away - located some distance out of the small town of Montauk

Beach views, pool, hotel grounds, beach

Stayed in April 2024

The decor seems a little cold and it would have been nice to see a carpet / rug in the lounges.

The views and staff were absolutely amazing.

Stayed in February 2024

The igloo experience was a huge disappointment especially after being so expensive and not being able to get out “booking fee” back when we wanted to use indoor restaurant instead even though the waitress was extremely annoyed that she had to serve us in the igloo so i don’t know why we had to go in there instead of switch to indoor restaurant. After the heater in igloo not working in the slightest bit and gave off zero heat. Was literally cold to the touch, we just ordered appetizers and drinks and the had to proceed to go into the indoor restaurant anyway and actually have dinner. Once we said the heat wasn’t working and we preferred to be inside we should have been given back our igloo booking fee or whatever fee you called it and we Could have stayed inside. There was not one other igloo occupied or anytime waiting for one so that was a turn off that was not an option for us. We sent a fortune there on igloo, restaurant and one bedroom suite. Not sure i would return due to that. It was a turn off for my entire party.

The woman at the front desk checking us in was a sweetheart and very helpful. When we realized our room was on the complete opposite side of property and we would have to drive in the snow to get to dinner in hotel she very nicely accommodated us to a closer room of same value. She was sweet. I wish i knew her name

Stayed in January 2024

check in, room not as nice as wanted. safe in room didnt work? bed not as comfortable as remembered in past as was time share owner for over 25 yrs in spa, showers not working well, unable to locate help to find robes and slippers heated bench not working

location/beach

Stayed in December 2023

The staff at the restaurant was not well trained. So many mistakes at breakfast. high price of stay, food, $8 cups of coffee, this was overpriced for a staff that did not seem well trained or happy to be there.

Room, location, view, beach, spa.

Stayed in November 2023

Dining option is not great, but it is good

Amazing staff. And I heard from them that they’re treated with much respect.

Stayed in September 2023

Service was terrible

Location

Stayed in September 2023

Beach, restaurants, fire pit and location were superb.

Loved the hotel and facilities themselves, the room was very small indeed for $1440 a night

Stayed in August 2023

Swimming pool was closed until 2 pm on Sunday , AC IN A ROOM DIDNT WORK

Night entertainment, beach and restaurant

Stayed in August 2023

Beach was incredible! Location was stunning.

Stayed in May 2023

the rate was not reflective of what I expected. check-in was delayed, we couldn’t use the hot tubs, there were ants in our bathroom, our room was not serviced during our stay.

beautiful location and amenities

Stayed in April 2023

services-relatively poor for a resort of this kind

location

Stayed in February 2023

The first night we spent in an oceanview room, which was right above the main parking lot, somewhat noisy, with very limited view of the ocean. In our opinion, these room do not justify a stay at the hotel (and the price), despite all the good things above.

Overall, our experience at the hotel was fantastic. We spent 3 night in total, 2 in an oceanfront room and 1 in an ocean view room. The Oceanfront rooms (we stayed at the 3 story building on the east side) were absolutely fantastic. Great views of the ocean, beach access, quiet, clean and comfortable bed and room. We had a great relaxing time in this room and it was well worth the price. We had great runs and walks on the beach which is miles long ini each direction. The fitness center was clean, spacious and functional. We had some nice dinners and lunches (some good vegan and gluten free options too) at the restaurants and around the fire pit at night (Thanks Rafael - you're the best). Overall the staff at the hotel was nice, and professional and help accomodate us when necessary.

Stayed in December 2022