851 W Genesee St, Skaneateles, NY 13152, United States
#2 of 8 hotels in Skaneateles
Guests' ChoiceBased on 57 hotel reviews
9.5Cleanliness
9.8
Comfort
9.7
Location
9.5
Facilities
9.8
Staff
9.6
Value for money
8.5
Free WiFi
9.2
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Showing 1 – 25
Reviewed: 26 June 2025
Craig
United StatesIf I'm being really picky, the wine pours were a bit on the scant side, but the selection and prices were absolutely terrific so maybe it was a fair value for the price. That's about all I could think of. We are going to be back here many times again in the future for sure!
The property stuns from the first moment. Just absolutely gorgeous inside and out and with nods to history and nature that are so tasteful. Literally every person working on the staff, from the front desk to the spa treated us like we were the most important person they talked to that day, and believe me that is a rarity. We ate a late lunch and breakfast at the hotel and the food was prepared in a very elevated way and really quite a surprisingly good value for the price in a place this nice. I had a massage in the spa and everything from the employees to the spa area to the massage and masseuse were top-tier. The location is also amazing, with super easy walking access to the town, where a slew of cute shops and restaurants awaits. Oh and the room really knocked our socks off, just beautiful details from top to bottom.
Stayed in June 2025
Reviewed: 20 June 2025
Susan
United StatesBeauitful and serene a wonderful escape. Fantastic food, service and staff. Rooms are a bit dark and dated … could use a brighter fresher look.
Stayed in June 2025
Reviewed: 21 April 2025
Andrea
United StatesNothing. It was perfect.
It was an amazing, relaxing, luxurious experience. Staff went above and beyond to ensure we had a perfect experience.
Stayed in April 2025
Reviewed: 31 December 2024
Kimberly
United StatesBreakfast was very good. Excellent choices.
Stayed in December 2024
Reviewed: 27 December 2024
Ellen
United StatesThe bed was too soft and caused me back pain. We will be back
The staff is phenomenal. I had misunderstood and failed to have a dinner reservation on Christmas Eve. The kitchen was talking no more orders. The front desk called around and found no place with food. The food and beverage manager got usa delicious Simple meal.
Stayed in December 2024
Reviewed: 11 December 2024
Elizabeth
United StatesThe grounds were spectacular and the spa and staff were exceptional! We will definitely be back!
Stayed in December 2024
Reviewed: 19 October 2024
Tracy
United StatesWe preordered room service for a specific time and it arrived 30 minutes late. We were told they were short staffed.
The room was beautiful ! I also enjoyed the outdoor hot tub.
Stayed in October 2024
Reviewed: 16 September 2024
Joseph
United StatesFood was average.
Excellent staff. Extremely friendly. Beautiful grounds. Close to the lake
Stayed in September 2024
Reviewed: 7 September 2024
Elsa
United StatesNo negatives! If I could change one thing, it would be to keep the Aqua Terrace open 1-2 hours later.
My husband and I went for our 10th anniversary, and it was lovely. Two nights felt like the right amount for us. The facility is really perfect -- beautiful and very well cared for, with every amenity, but also very comfortable. Everything is easy and restful. All of the staff that we encountered went above and beyond to take care of us and make our visit special.
Stayed in September 2024
Reviewed: 15 August 2024
Robert
United StatesIt was perfect
Lovely
Stayed in August 2024
Reviewed: 19 July 2024
Yelena
United StatesVery expensive.
Gorgeous grounds, clean big rooms, nice comfortable beds, good spa. Pricey, restaurant is ok quality, otherwise is a nice place for a romantic getaway!
Stayed in July 2024
Reviewed: 3 July 2024
Karen
United StatesNothing
The property was absolutely beautiful. It looked exactly like Giverney! The grounds are so beautifully kept. The room was large and comfortable. We had the art of living spa treatment and it was beyond our expectations Becca and Jessica just terrific! The food for breakfast, lunch and dinner for all excellent! And the restaurant staff was friendly, welcoming, and knowledgeable.
Stayed in June 2024
Reviewed: 18 April 2024
Melissa
United StatesNothing
Excellent aqua terrace and relaxation room. Ability to make frequent use of amenities. Incredibly responsive staff. Softest robes!
Stayed in April 2024
Reviewed: 10 April 2024
Kyle
United StatesNothing. Oh, yes, too many email reminders for every event and requests for reviews.
Lovely soothing ambiance with rooms (and also bungalows) wrapping around a pond and manicured garden that are said to resemble the ones Monet painted. Cozy place in your elegant grandmother's style, plush pillows and drapes, pretty rugs, spa quality toiletries, fireplace in the rooms. Great service with positive vibes, soothing music, and fragrances everywhere. Very good yoga and fitness classes, nice sauna, steam and fun outdoor hot tub. Good restaurant too, plus very convenient to the town's many eateries.
Stayed in April 2024
Reviewed: 22 January 2024
Jessica
United StatesWe would have appreciated knowing however that it was a prix fixe dinner since we were dining with our two children and the meal was very expensive. We would have preferred more options especially since our dinner plan was to dine in house both Christmas Eve and Christmas Day.
Our Christmas Eve meal was one to remember and compliments to the chef. We loved the ambiance of the dining room and sitting next to the fire place.
Stayed in December 2023
Reviewed: 17 January 2024
Heneka
United StatesGreat spa, amazing calming vibes throughout the property.
Stayed in January 2024
Reviewed: 31 December 2023
Douglas
United StatesIf we were comped!!
It’s a magical place
Stayed in December 2023
Reviewed: 9 December 2023
Danielle
United Statesn/a
beautifully lit, warm, cozy, comfortable
Stayed in December 2023
Reviewed: 16 September 2023
Maier
United StatesNot that I am a big TV watcher but tvNp was not very good. Channel play over each other. The whole thing made no sense. Restaurant menu needs a rework.
Absolutely beautiful grounds. Looks like a Monet painting. Staff is excellent.
Stayed in September 2023
Reviewed: 24 July 2023
J
United StatesThe toilet paper. Cheap stuff, not in keeping with the luxury feel of the property
Stayed in July 2023
Reviewed: 29 June 2023
Cynthia
United StatesIt was super expensive. I understand, given the setting....etc.
Beautiful setting....loved it!
Stayed in June 2023
Reviewed: 4 May 2023
Gary
United StatesHeating system was very loud. Kept waking me up at night
Excellent dining on site. Spa was excellent. Waiters, bartenders, and room service were sll great.
Stayed in April 2023
Reviewed: 27 March 2023
James
United StatesPlace is showing a little wear and tear
Spa and dining
Stayed in March 2023
Reviewed: 21 February 2023
Brenda
United StatesFood was fabulous and the spa an added treat....whether visiting the area or just looking for a local retreat this place was perfect.
Stayed in February 2023
Showing 1 – 25
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