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Reviews of Quality Inn 3 stars

170 Eastbrook Road, Smoketown, PA 17576, United States

#3 of 3 hotels in Smoketown

Guests' Choice

Review score

Based on 587 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.1

  • Location

    8.5

  • Facilities

    6.9

  • Staff

    7.6

  • Value for money

    7.5

  • Free WiFi

    5.3

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Showing 1 – 25

  • Reviewed: 18 August 2025

    8.0
    We would definitely stay here again.
    • Leisure trip
    • Couple
    • Standard Room J
    • Stayed 2 nights

    Only complaint was the toilet was a bit slow and finicky to flush.

    Breakfast, pool and updates were wonderful.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    7.0
    Acceptable but not great
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Shower was not working properly. Fixed next day after complaining. Mediocre breakfast offerings

    Location . Comfortable mattress and bedding.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Room J
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom is a bit tiny.

    The staff is very friendly. The continental breakfast was good. The location is good.

    Stayed in August 2025

  • Reviewed: 13 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room J
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was Xtra small like a small closet

    It was newly updated looking

    Stayed in July 2025

  • Reviewed: 28 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 2 nights

    breakfast choices could have been better. no muffins, danish...better choices for people on the go.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    6.0
    This Motel is mediocre at best. Very expensive for what you get. Try to avoid.
    • Leisure trip
    • Group
    • King Room - Non Smoking
    • Stayed 2 nights

    Breakfast was mediocre at best. Only hot item was Waffles. We ended up going out for breakfast. I would not even call what was there "Continental" . The rooms were a good size, however the bathrooms were extremely small. We had 4 rooms in our group. Only one shower had a decent showerhead. Two out of the 4 rooms the TV's didnt work. Dont expect any housekeeping the rooms were not touched the next day. We had to share towels. The rooms could have been cleaner. Dont try to call the front desk on the phone they dont answer.

    The Location is good. Thats about it. It is sad we stayed there many years ago and it was much better

    Stayed in June 2025

  • Reviewed: 2 June 2025

    6.0
    Will stay here again
    • Leisure trip
    • Solo traveller
    • Standard Room J
    • Stayed 3 nights

    Checkout desk could not answer questions -did not speak English..

    Shower safety

    Stayed in June 2025

  • Reviewed: 22 May 2025

    8.0
    Staff left a lot to be desired
    • Leisure trip
    • Couple
    • Standard Room J
    • Stayed 3 nights
    • Submitted via mobile

    Front office staff didn't speak English. It was very hard to check in or check out. They were rude when they did try to converse with you. You couldn't get them to come to the front desk even after ringing bell several times.

    Rooms were clean and newly renovated.

    Stayed in May 2025

  • Reviewed: 20 May 2025

    8.0
    Fulfilling
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom could of been cleaned a little more

    The view was amazing

    Stayed in May 2025

  • Reviewed: 7 May 2025

    7.0
    Just okay.
    • Leisure trip
    • Couple
    • Standard Room J
    • Stayed 2 nights
    • Submitted via mobile

    Poor selection or should I say 'no selection'. 1/2 n 1/2 was sour. Honestly, this was embrassing.

    The breakfast was the worse I've ever seen in all my travels.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room J
    • Stayed 2 nights
    • Submitted via mobile

    Did not like it since it was a short stay we just stuck with it

    It was very dirty

    Stayed in May 2025

  • Reviewed: 3 March 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Noisy street

    Staff pleasant and helpful. Room updated and clean. Good location to my activity and meal options. Heating AC unit noisy, but luckily wasn't a necessity during my stay. Unfortunately on a busy street with truck travel. Not something facility can control.

    Stayed in March 2025

  • Reviewed: 22 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room J
    • Stayed 1 night
    • Submitted via mobile

    Our sheets were stained. It looked like grease that they couldn't clean from the sheets. There was a previous guest's hair in the shower. There was very little water pressure for the shower. The breakfast was all carbs, bagel,toast, and waffle, so we ate breakfast at a Cracker Barrel about a mile away. I probably won't stay here again.

    The employee at the front desk, when we checked in, was very kind and helpful. The price was reasonable. The bed was comfortable enough for the price. It had a mini fridge and microwave in the room.

    Stayed in February 2025

  • Reviewed: 15 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The locks in the rooms were terrible, and we could not get into the room. The bathroom felt like it locked us in.We couldn't figure out how to get out of it. It couldn't find anyone to help us. The breakfast did not have much as it was advertised.. Some of the things we were told we would receive were not given, such as a crib in the room and coffee maker that was supposed to be a keurig

    The location was great and the place looked nice.The renovations were good.. The room seemed clean

    Stayed in January 2025

  • Reviewed: 30 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Even though I booked on booking they charged me an extra 50 which I didn't know about till I got there

    The rooms were amazing

    Stayed in January 2025

  • Reviewed: 9 December 2024

    6.0
    A short visit only!
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was very bare. Needs to be better. I wouldn't call that a continental breakfast. If all u need is juice, coffee, cereal and a waffle, then you will be satisfied. I expected a lil more. I've stayed at other Quality Inns before.

    I liked the location and the price

    Stayed in December 2024

  • Reviewed: 4 December 2024

    7.0
    I had a great stay.
    • Leisure trip
    • Family with young children
    • Standard Room J
    • Stayed 1 night
    • Submitted via mobile

    Location was around many shopping areas

    The room was nice. My son loved the room

    Stayed in November 2024

  • Reviewed: 26 November 2024

    8.0
    I enjoyed staying here. The room and location were welcoming.
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    It would have been nice to have a hair dryer in the room and make sure everything in the bathroom area was dusted properly.

    I liked how the room was redone and had a very modern look. It was worth the price that I paid, which was $80.00 with taxes and fees.

    Stayed in November 2024

  • Reviewed: 25 November 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room J
    • Stayed 1 night
    • Submitted via mobile

    Stairs but no elevator. Older style from outside, so poor curb appeal. Inside was nicely remodeled and clean.

    Great location. Excellent price. Great in room lighting. Loved the pasture views and horses. Loved the back of hotel view of creek with ducks. Great setting

    Stayed in November 2024

  • Reviewed: 22 November 2024

    8.0
    it was very good, would stay there again.
    • Leisure trip
    • Group
    • Standard Room J
    • Stayed 3 nights

    The room only had enough towels for 2 people and it was late when we arrived so we did not pursue getting more at that time, there were 3 of us. Main disappointment was the breakfast options were slim and closed at 9AM, which we felt were way too early to cease. Other patrons were also complaining about the food options.

    pleasant staff , room was clean, check in and check out was efficient.

    Stayed in November 2024

  • Reviewed: 18 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room J
    • Stayed 2 nights
    • Submitted via mobile

    There was dirt in the bathroom and cobwebs by the sink. The breakfast left a lot to he desired. I feel I paid too much.

    Overall, the room was quiet and comfortable.

    Stayed in November 2024

  • Reviewed: 17 November 2024

    8.0
    Good for the price paid.
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The tv had streaming services and the internet did not work very well. It would play for a short time, the freeze. The bed was somewhat comfortable, but the pillows were not plush at all.

    Breakfast was fine. Room was very clean.

    Stayed in November 2024

  • Reviewed: 5 November 2024

    7.0
    Nice stay and enjoyed shows
    • Leisure trip
    • Couple
    • Standard Room J
    • Stayed 2 nights
    • Submitted via mobile

    Room needs better beds and pillows and towels and tp. Room walls needs painted. Offers breakfast but ran out of banana and pastries not happy about it

    Liked the location close to things and roads

    Stayed in November 2024

  • Reviewed: 4 November 2024

    8.0
    We will stay here again!!
    • Leisure trip
    • Couple
    • Standard Room J
    • Stayed 2 nights

    The bathroom sink faucet is one I would never pick to purchase since it splashes on you when using it and the shower doesn't have much water pressure, but other than that, the room was very nice and clean.

    The location is very convenient to the attractions in Lancaster and the scenery is beautiful. It was nice and quiet surrounding.

    Stayed in November 2024

Showing 1 – 25

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