Reviews of Comfort Inn & Suites Middletown - Franklin 3 stars

Hello Cj, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and the comfort of the beds. However, we are truly sorry to hear about the cleanliness issues you encountered during your stay, including the condition of the comforter and the elevator. Your comments regarding the cigarette odor are also concerning, and we take them seriously as we strive to provide a pleasant environment for all our guests. We value your input and will work diligently to address these matters. Thank you for helping us improve. Warm Regards, Guest Relations Manager Comfort Inn & Suites Middletown - Franklin

Hello Cj, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and the comfort of the beds. However, we are truly sorry to hear about the cleanliness issues you encountered during your… Show more

Hi Tammy, Thank you for your thoughtful review and for highlighting our friendly and helpful staff, as well as our prime location and comfort. We're glad to hear that you enjoyed those aspects of your stay. We appreciate your feedback regarding cleanliness and the swimming pool; we take these matters seriously and will address them with our team to ensure a better experience for future guests. Your insights on the bed rating and facilities are also valuable to us as we strive to improve. Thank you for choosing Comfort Inn & Suites Middletown - Franklin. We hope to have the opportunity to welcome you back in the future. Warm Regards, Guest Relations Manager Comfort Inn & Suites Middletown - Franklin

Hi Tammy, Thank you for your thoughtful review and for highlighting our friendly and helpful staff, as well as our prime location and comfort. We're glad to hear that you enjoyed those aspects of your stay. We appreciate your feedback … Show more

Dear Kelly, Thank you for taking the time to share your feedback. We appreciate your ratings across various categories, including our staff, cleanliness, location, facilities, comfort, and value for money. It's great to hear that you found our location convenient for your needs. We understand that there are areas where we can improve, particularly with the bed comfort, and we sincerely appreciate your input. Your comments are invaluable as we strive to enhance our guests' experiences. We hope to welcome you back in the future and provide you with an even better stay. Warm Regards, Guest Relations Manager Comfort Inn & Suites Middletown - Franklin

Dear Kelly, Thank you for taking the time to share your feedback. We appreciate your ratings across various categories, including our staff, cleanliness, location, facilities, comfort, and value for money. It's great to hear that you f… Show more

Dear Brandi, Thank you so much for your outstanding 10-star review! We are thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our staff to be helpful and attentive, and that you appreciated the cleanliness and modernity of our hotel. We’re glad you liked the awesome breakfast and enjoyed the pool as well. We sincerely apologize for the air conditioning issue you experienced, but we're pleased that our manager was able to assist you. Your feedback is invaluable to us, and we hope to welcome you back for another fantastic stay in the future! Warm Regards, Guest Relations Manager Comfort Inn & Suites Middletown - Franklin

Dear Brandi, Thank you so much for your outstanding 10-star review! We are thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our staff to be helpful and attentive, and that you appreciated the c… Show more

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your thoughts on our staff and cleanliness, and we are glad to hear you enjoyed our prime location. However, we understand that our facilities and comfort did not meet your expectations, and we take this feedback seriously. Your insights help us identify areas for improvement, and we will work diligently to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. Warm Regards, Guest Relations Manager Comfort Inn & Suites Middletown - Franklin

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your thoughts on our staff and cleanliness, and we are glad to hear you enjoyed our prime location. However, we understand that our facilities and comf… Show more

Hi Michael! We’re thrilled to hear your family had such a great time and that the breakfast and pool were highlights for the kids. It's always rewarding to know our amenities helped make your stay enjoyable. We appreciate the perfect rating and hope to welcome you again for another fun visit. Guest Relations Management

Hi Michael! We’re thrilled to hear your family had such a great time and that the breakfast and pool were highlights for the kids. It's always rewarding to know our amenities helped make your stay enjoyable. We appreciate the perfect ra… Show more

Dear Lindy, Thank you so much for your fantastic 10-star review! We are thrilled to hear that you enjoyed the best sleep of your travels on our comfortable king bed, and that you found our hotel room clean and updated. It’s wonderful to know that you appreciated our continental breakfast, especially the real eggs! Our front office staff always strives to create a welcoming atmosphere, and we're glad they made a positive impression on you. We're also pleased you found our location convenient with plenty of nearby dining options. Your feedback means a lot to us, and we hope to welcome you back for another stay soon! Warm Regards, Guest Relations Manager Comfort Inn & Suites Middletown - Franklin

Dear Lindy, Thank you so much for your fantastic 10-star review! We are thrilled to hear that you enjoyed the best sleep of your travels on our comfortable king bed, and that you found our hotel room clean and updated. It’s wonderful to kn… Show more

Hello Pape, Thank you for taking the time to share your feedback with us. We're thrilled to see that you rated our staff, cleanliness, location, and comfort so highly! It’s always our goal to provide a welcoming environment for our guests. We appreciate your comments on our facilities and value for money. Your insights regarding breakfast are also important to us; we're sorry to hear that the eggs and sausage were not up to our usual standards. We will certainly address this with our kitchen team to ensure improvements. Thank you for your valuable input, and we hope to welcome you back soon for an even better experience. Warm Regards, Guest Relations Manager Comfort Inn & Suites Middletown - Franklin

Hello Pape, Thank you for taking the time to share your feedback with us. We're thrilled to see that you rated our staff, cleanliness, location, and comfort so highly! It’s always our goal to provide a welcoming environment for our gue… Show more

Hi Brenda, Thank you for your kind words about your stay with us. We're delighted to hear that you found our property exceptionally clean and quiet, and that our team made a positive impression with their friendliness and helpful service. Our location is something many guests appreciate for its easy access to dining and shopping options. While we understand that the absence of a hot tub may have been a slight disappointment, we’re glad the other aspects of your visit met your expectations and provided a comfortable experience.

Hi Brenda, Thank you for your kind words about your stay with us. We're delighted to hear that you found our property exceptionally clean and quiet, and that our team made a positive impression with their friendliness and helpful servic… Show more

Hello Brenda! Thank you for your feedback. We're glad the location, breakfast, and friendly staff helped make your stay more enjoyable. We understand how noise from above can affect rest, and we apologize for the inconvenience. We appreciate your perspective and hope to offer a more peaceful experience next time. Guest Relations Management

Hello Brenda! Thank you for your feedback. We're glad the location, breakfast, and friendly staff helped make your stay more enjoyable. We understand how noise from above can affect rest, and we apologize for the inconvenience. We appre… Show more

Dear Mandy, Thank you for taking the time to review your stay at Comfort Inn & Suites Middletown - Franklin. It's good to hear that you found our beds comfortable and our location satisfactory. We regret to hear about your experience with the cleanliness of our property, the friendliness of our staff, and the number of towels in your room. We always aim to provide a welcoming environment and impeccable cleanliness for our guests, and we're sorry we fell short during your visit. We also appreciate your feedback on our pool and the hairdryer in your room. We will certainly look into these issues to improve the quality of our facilities. We understand your concerns about the value for your money. We strive to provide a comfortable and enjoyable stay at a reasonable price, and we will take your feedback into account. We hope you'll give us another opportunity to serve you better in the future. Warm Regards, Guest Relations Manager, Comfort Inn & Suites Middletown - Franklin.

Dear Mandy, Thank you for taking the time to review your stay at Comfort Inn & Suites Middletown - Franklin. It's good to hear that you found our beds comfortable and our location satisfactory. We regret to hear about your experie… Show more

Hi James, Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel comfortable and well-located, with convenient dining and entertainment options nearby. We appreciate your input regarding the signage and will certainly keep it in mind for future improvements. We strive to make every guest's stay as seamless as possible and are always grateful for suggestions that help us enhance the overall experience. We hope to welcome you back soon!

Hi James, Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel comfortable and well-located, with convenient dining and entertainment options nearby. We appreciate your input regarding t… Show more