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Reviews of SureStay Hotel by Best Western Christiansburg Blacksburg 2 stars

135 Ponderosa Dr, Christiansburg, 24073-6584, United States

#10 of 14 hotels in Christiansburg

Guests' Choice

Review score

Based on 209 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.4

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 28 August 2025

    7.0
    Good
    • With a pet
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    room was clean, bed was comfortable.

    Stayed in June 2025

  • Reviewed: 14 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 9 nights
    • Submitted via mobile

    The rooms were a little too small and mine didn’t come with a fridge when it advertises online that every room would come with a little fridge.

    Stayed in August 2025

  • Reviewed: 24 June 2025

    8.0
    Clean and comfortable, but !
    • Leisure trip
    • Family with young children
    • Queen Room with Mobility Accessible Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    My room was clean, but small , access to wall outlet on the night table especially hard to reach.and more outlets are needed to accommodate charging and medical machines.

    I like the location,very accessible to eateries and coffee shops, and other amenities.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet was loose, and the mirror headboard was a little creepy. The guy at the front desk assured me that "most hotels are putting mirrors behind the beds to make rooms look bigger." My wife and I are very seasoned travelers, and we have stayed in hotels in numerous states. This is the first time that I've ever had a mirror at the head of my bed. The booking called for a queen bed, and we were put in a room with a full. Overall, not very pleased.

    The room was very clean, and had everything that we needed for our stay. The location was in close proximity to restaurants and local attractions.

    Stayed in June 2025

  • Reviewed: 19 May 2025

    6.0
    Perfect for the attended-for graduation, but would not stay here longer than a couple nights. Not very comfortable.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was right out of an 80’s movie. Very old school. Not very updated. Large wall-length mirror in the room.

    Location was perfect and quiet

    Stayed in May 2025

  • Reviewed: 15 May 2025

    8.0
    Good for the price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The door on the refrigerator in the room didn’t stay closed so it wasn’t very cold.

    The room had plenty of storage and the room was clean

    Stayed in May 2025

  • Reviewed: 9 May 2025

    7.0
    Nice Place, Good Value
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    TV controller was missing from the room and the set was not manually operable - the front desk did not have a replacement for the two nights I was there. It was difficult for some guests to navigate the front doors (not handicap friendly, also difficult for people using the luggage carts on their own). Vacuuming in the hallway started before 8:30 am.

    Clean room/facilities and I appreciated the individual toiletries. Plenty of space in the lobby. Easy parking

    Stayed in May 2025

  • Reviewed: 5 May 2025

    7.0
    Overall was good value, stay ok.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Coffee machine didn’t work. Power went out.

    Clean and good location

    Stayed in May 2025

  • Reviewed: 20 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast is Fine for starting your day.

    Stayed in April 2025

  • Reviewed: 14 April 2025

    7.0
    Overall it was OK
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed
    • Stayed 2 nights

    Our room was on the 1st floor. On one of the double pane windows the outer window was broken. They didn't clean the glass it was just left there. When I told the front desk they were like, yeah we know about it. The TV speaker was blown, scratchy to the point you could not even understand what was being said. I find it hard to believe that the property was not aware of the problem.

    The room was spacious and clean. The breakfast had many choices.

    Stayed in April 2025

  • Reviewed: 3 March 2025

    8.0
    All in all, not a bad hotel for the price. We will stay agian.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No pool but that’s not a deal breaker. The breakfast could use some help, very limited but it works. The bed in 225 closest to the bathroom was broken and that made it noisy and uneven.

    Most of the staff was absolutely awesome from Shanaya and the other younger girl at the front desk to the very polite cleaning lady. The older woman at the front desk could learn some more hospitality, her face often is off putting. Smile once in awhile! The property was clean. The price was great. The location wasn’t bad for our VT campus tournament location.

    Stayed in March 2025

  • Reviewed: 18 February 2025

    8.0
    Okay stay
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Things and fragments of food from prior guest on floor and pieces of papers, wrappings under bed edges. Sounds from room next louder than expected from talking and bed movements.

    Convenient to destination

    Stayed in February 2025

  • Reviewed: 27 January 2025

    7.0
    Good. Clean. Budget friendly. Room to improve.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No pool. Lobby is small. Breakfast was bare minimum.

    Close to attractions and venues. The price was good.

    Stayed in January 2025

  • Reviewed: 19 January 2025

    8.0
    Good, could have easily been much better.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Television sound quality was terrible. Breakfast was not as good as others we have stayed at.

    Clean, staff friendly.

    Stayed in January 2025

  • Reviewed: 31 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The heater was too noisy.

    Clean and comfortable

    Stayed in December 2024

  • Reviewed: 28 October 2024

    8.0
    Great Stay for Tech Football Weekend
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Convenient to Virginia Tech, large lobby and breakfast area, easy check in and out.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    7.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in October 2024

  • Reviewed: 12 October 2024

    8.0
    Good location pleasant staff and decent breakfast.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Walk-in Shower - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The beds were extremely soft. I personally prefer a firmer bed.

    Breakfast was good with multiple options.

    Stayed in October 2024

  • Reviewed: 10 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was an issues with the elevator not coming down to the ground floor. Which made it very difficult for my sister and I due to medical issues

    There was good choices for breakfast.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was very clean and comfortable. Loved the options on tv, never had that many choices before. Staff was extremely nice and helpful. Disappointed that there was no microwave in room. Love heating leftovers. Bathroom door wouldn’t close properly.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    8.0
    Good stay, good value
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Room was very near:close to internal stairs, door to stairs would be open/closed through night making noise.

    Location excellent for getting to/from VT. Plenty of activities/restaurants in area.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    8.0
    Would come back but make sure privacy sign is out
    • Leisure trip
    • Group
    • Queen Room with Mobility Accessible Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    That morning a cleaning lady came by and we explained we would be checking out by 11 and then she came by 2 more times to ask so we felt rushed to leave. Bathroom and shower floor is also very slick

    Overall very good place go stay

    Stayed in August 2024

  • Reviewed: 27 August 2024

    6.0
    overall, decent but pricey bc of the time of year
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    ac unit was so loud it woke us up every time it kicked on all night

    cleanliness and location

    Stayed in August 2024

  • Reviewed: 25 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A modern smart tv would be very nice!!!

    The split area of the beds

    Stayed in August 2024

Showing 1 – 25

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