Reviews of Quality Inn & Suites Maggie Valley - Cherokee Area 2 stars

Location

Need a little better breakfast like the quality inn in Cherokee

The staff was excellent and nice to talk with. The breakfast was good and had good variety. The beds were also comfy.

The cable TV was awful it only had three channels that worked well and the rest were static and cut in and out. The faucet in the shower would squeal when you turned it on until you messed with it enough to get it to stop. Also sometimes I the room we were in the toilet would get stuck on and you would have to mess with it to get it to stop flowing like it should.

Elevator broken

Location

Breakfast

I am 83 and have a problem with stairs. I selected this facility because of the elevator. When we checked in on Tuesday September 26th. We were told that the elevator was not in service and that we could not be placed on the first floor. The desk agent was unapologetic regarding this issue. May attempt to contact Mr. Patel were not successful as he did not answer his phone or reply to my voice messages. If you need the elevator, be sure it's operational. I will rethink using BOOKING.COM., as the payment was charged to my card three days before my arrival. Many other places were available!!

Good price and good location.

Musty smell in the room.

The hotel was nice, very clean and quiet. Not a lot to do near by so we had to travel a solid 40 minutes to get somewhere but overall, decent.

Travel distance to the fun.

That there was a pool an breakfast wasn't to bad

We arrived checked an went to our room an it had a very strong mold smell. The office man showed us another room in the first floor an it smelt like mold as well. He showed us a 3rd room in the 2nd floor an it was very clean no strong smell. But it was there.

Pleasant staff. Comfortable bed plenty of comfortable pillows. Generally clean room.

Our room had an extremely strong musty odor and it made for an uncomfortable stay. The front desk attendant said it was due to a recent carpet cleaning; however the plywood veneer room furniture showed signs of edge delamination and blistering, indicating comfort longer term exposure to high humidity.

Very clean and comfortable

Bathroom shower was hard to keep water contained

Very easy to get in and out of. Not a lot of traffic.

The elevator was broken. Ice machine on the 2nd floor broken. Bathroom needed to be swept and mopped. Pool area needs attention. Light and ventilation.

The beddswere not comfortable

I liked that the room seemed clean as well as the hotel itself.

The room has a pungent scent of mold/mildew. The pool roof leaked in a few places when it rained, the pool lights didn't work, and only one light was on for the entire pool area after dark. Vending machine didn't work on 2nd floor as well as the ice machine. Elevator didn't work either.

Convenient location

Room needs to be updated