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Reviews of Garner Hotel Gonzales by IHG 3 stars

2019 Water Street, Gonzales, 78629, United States

#6 of 10 hotels in Gonzales

Guests' Choice

Review score

Based on 92 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    7.8

  • Facilities

    6.7

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 14 November 2024

    7.0
    Rather than the toilet halfway working everything else went great.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The toilet half way worked.

    All the staff was friendly

    Stayed in November 2024

  • Reviewed: 21 October 2024

    5.0
    It was ok. But the roach did me in.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I saw a roach in my room and we had to move rooms because lights didn’t work in first and bed was too hard.

    It looked nice

    Stayed in October 2024

  • Reviewed: 21 October 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dirty, clogged sink, very poor breakfast

    Stayed in October 2024

  • Reviewed: 23 September 2024

    7.0
    Convenient location and comfortable atmosphere made for a good night sleep.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not refreshed - we checked twice.

    Comfortable, clean and quiet.

    Stayed in September 2024

  • Reviewed: 10 July 2024

    5.0
    Passable
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Disability Access - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Funk smell in second room moved to, 1st room issued toilet was clogged up. 2nd room had a smell and was not as cool as 1st room. Pillows were too small and hard I understand short staff but front desk clerk went above and beyond to accommodate all customers.

    Comfy beds

    Stayed in July 2024

  • Reviewed: 1 July 2024

    6.0
    Staff needs to pay more attention to the cleanliness of the rooms before guests go in.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The bathroom has dead bugs in the floor and there was no toilet paper holder and no toilet paper when we got there. There were towels but no wash cloths and there was a dirty towel in the floor of the bathroom.

    N/A

    Stayed in June 2024

  • Reviewed: 3 June 2024

    7.0
    It was over all a great stay and they tried their best to accommodate us.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Every time we go something is always missing or broken in our room. The first time the plumbing in our bathroom was messed up. The second time we were missing a refrigerator and the blow dryer.

    It’s the cleanest hotel in Gonzales

    Stayed in April 2024

  • Reviewed: 30 May 2024

    6.0
    Ok
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room with Two Queen Beds - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not enough check in help. Handicap bathroom made for wheelchair but no cabinet to put toiletries. Inconvenient plug for cpap machine. Bright lights over bed rest of room and bath dark

    Nothing stood out

    Stayed in May 2024

  • Reviewed: 28 May 2024

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    This last time I didn't have a fridge or a hair dryer in my room. They were both missing.

    We enjoy staying here most of the time. When there is a problem they usually try to accommodate us.

    Stayed in May 2024

  • Reviewed: 18 April 2024

    7.0
    Decent stay, not the best or the worst
    • Leisure trip
    • People with friends
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hotel wasn’t very clean but nothing to prevent me from staying again. There was a dirty towel in the room and the toilet paper was empty. Ice machine on 3rd didn’t work, worked well for what we needed but it is just a decent place

    Close to the festival we attended. Price was fair.

    Stayed in April 2024

  • Reviewed: 5 November 2023

    7.0
    Cheap hotel - hard to expect any luxury
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    Keys everyday need to be reprogrammed.

    I've seen breakfast - don't take it.

    Stayed in October 2023

  • Reviewed: 19 September 2023

    7.0
    Alarms at 4 am
    • Business trip
    • Couple
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Alarms

    Staff

    Stayed in September 2023

  • Reviewed: 22 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Concerned about a missing air conditioner in the eating / lobby area leaving an open vented area to the outside environment entering. Dirty furniture.

    Friendly staff.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    6.0
    It served its purpose as a place to shower and sleep for a week
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Our room was 86 degrees every night when we would get to the hotel..it was very hot outside and the a/c could not keep up..the elevator broke the last morning we were there and we had to carry our stuff down from the third floor after taking it to the opposite end of the hall because the door was broken and you couldn't use the stairs..

    The breakfast was questionable. One morning the cook set the fire alarms off while we were in the lobby

    Stayed in June 2023

  • Reviewed: 21 August 2025

    10
    I will definitely be back and will recommend your hotel.
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I really didn't dislike anything. I will make a suggestion on putting a pool in the back by the patio. That is the only thing that I can say thos place needs. Customer service on point rooms super clean and fresh. Location perfect 👌.

    I lie the fact that they had breakfast. And I liked the room period. It as so comfortable and peaceful.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    1.0
    Very poor
    • People with friends
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The elevator was out toilet wasn’t working Ac was broken

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No lamps. Lighting in the room was too harsh.

    Stayed in August 2025

  • Reviewed: 31 May 2025

    9.0
    Enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Shower drain needs work in room 102, and no towel racks.

    Staff was great and very helpful.

    Stayed in May 2025

  • Reviewed: 18 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Mobility Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No

    Stayed in March 2025

  • Reviewed: 17 April 2025

    2.0
    Not Good...At All.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    They were finishing up a remodel on the hotel. Boxes all over the lobby, art stack all over the check-in counter, no breakfast even though it was advertised at booking and the serving area looked to be complete, exterior garbage cans were overflowing all 3 nights we were there. The room...floor hadn't been cleaned, tissue holder was empty, only soap provided was a bottle of hand soap, towels were stained, dust on furniture, no coffee maker, a/c was loud, our key stopped working several times. The hotel was booked and we had to park in a fire zone while others had to park in the grass. Overall, not a good experience.

    The location is good.

    Stayed in April 2025

  • Reviewed: 17 April 2025

    2.0
    Bad
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There were not enough towels. There was no breakfast, just waffles alone. There were no coffee cups or coffee stirrers. Staff went and bought some after the second day of our stay. The staff was friendly but didn’t really care if we didn’t have the things we needed.

    Stayed in April 2025

  • Reviewed: 23 March 2025

    10
    Safe
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The lack of breakfast options and no sugar for coffee but we understood they are renovating so low on options

    Even though they were renovating they still stayed as accomodating as possible.

    Stayed in March 2025

  • Reviewed: 5 February 2025

    3.0
    Will not be going again.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night

    I was only given one big towel and a bunch of small towels, no remote in the room, no trash can, the curtains had weird stains on them, the pillows were super clumpy, and breakfast was very basic and limited. Not much to offer. The microwave made a weird, loud noise.

    The lady upfront at night was very friendly and energetic.

    Stayed in January 2025

  • Reviewed: 6 January 2025

    1.0
    Very poor, we won’t be back.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were filthy dirty. We were told the bed would be a queen and it was actually smaller. I called to make sure there was a continental breakfast and was told there was. When I asked what was on it (I need gluten free options) I was told that there would be eggs. Neither morning of our stay was there eggs or anything else I could eat available although that was the primary reason we picked the Sonesta.

    Its location was near the area we wanted to see.

    Stayed in January 2025

Showing 1 – 25

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