Commentaires sur l'établissement Organic Beach Retreat

This is one of the most challenging guest experiences we have ever encountered at our retreat. We have taken this comment very seriously and have done a thorough investigation of this event. Please see below our findings: After the guests' arrival, our staff was told by our guest from France that "you must not be an American because you are not fat; and also you have no food in your grocery stores." Our staff was nearly in tears, but still extended the warmest welcome to the guests with complete professionalism and courtesy. We provide basic cooking pots, pans, a cooktop, a microwave, an Airfryer, a coffee machine, dishes, bowls, mugs, cups, utensils, organic coffee/freshly local roasted coffee, organic agave, organic Himalayan sea salt and pepper, high quality pure shampoo, conditioner, body wash, body lotion, luxury high quality pure cotton beddings, etc. We refresh our rooms with pure essential oils. We are proud to offer amenities that are higher quality than most hotels. We do not have a front desk, as we are a very small private boutique retreat with only 6 units. However, we do have staff onsite everyday and we are only a phone call away. We do not change beddings or clean the rooms everyday, but guests can make requests if needed. If there is a need for additional toilet paper or any other supplies, it is only a phone call away and one of the staff would bring them to our guest quickly. As for kitchen wipes, there are multiple kitchen towels, wash clothes, as well as paper towels provided. If a different type of wipe is desired, we are only a phone call away and we would have been glad to try to understand the guests' need for a different type of wipe. Our staff clean the windows routinely. We are a direct oceanfront retreat, the sea air brings a salty residue, especially in the mornings before the sun burns it away. Our record shows that as soon as the guest requested the sliding glass doors to be cleaned (which was already cleaned - as that was one of the routine cleaning items for the cleaning staff), our staff immediately went to the unit and cleaned the sliding glass doors facing the ocean. However, the lovely sea breeze does return everyday. We have 3 BBQ grills in the outdoor courtyard free for guests to use. As we are a tropical oceanfront retreat, the natural environment is a part of our existence. Again, as our record shows, our staff jumped up to clean off the spiderwebs as soon as the guests mentioned the issue. As for no more hot water in the evening, we did have some struggle right after Hurricane Ian and Nicole which affected our hot water pump in November. The pump was replaced and the hot water temperature was adjusted appropriately. We regret that we were not aware of the lack of hot water in the evenings in the unit. We would have gladly checked it and made adjustments if necessary. We are very sorry that you had to wait for the next day. If you asked one of our onsite staff or called us, we would have addressed it immediately. Our retreat is not brand new construction. It has been a hidden gem that is adored by many guests that return to us year after year. It is not a brand new modern facility, it is a lovely quaint home away from home for guests that are looking for a peaceful, quiet and organically spirited place on the ocean. We, the Organic Beach Retreat Team, have discussed at length about this unique guest experience with our lovely guests from France. We feel that we have given our utmost understanding, tolerance, care and professionalism, as warm hearted Americans in welcoming and taking care of our overseas guests. We regret that we were not up to par for our French guests. We appreciate the comments and we will take them as inspiration for our continued growth.

This is one of the most challenging guest experiences we have ever encountered at our retreat. We have taken this comment very seriously and have done a thorough investigation of this event. Please see below our findings: After the guest… Voir plus