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  5. Reviews of McMenamins Crystal Hotel

Reviews of McMenamins Crystal Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

303 SW 12th Ave, Portland, OR 97205, United States

#29 of 139 hotels in Portland

Guests' Choice

Review Score

Based on 201 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.2

  • Free Wifi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 7, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The carpet in the room felt oily and was hard packed. Left a film on my feet and shoes

    The restaurant is always great

    Stayed in June 2025

  • Reviewed: July 3, 2025

    8.0
    Distinctly Portland vibe
    • Leisure trip
    • Solo traveler
    • Queen Room with Shared Bathroom
    • Stayed 1 night

    I think this hotel is doing a commendable job, especially given the housing crisis in Portland. However, there are a couple of things that could be improved: Towel Sanitation – I’m not asking for brand-new towels, but it would be great if the existing ones could be sanitized more thoroughly, perhaps with bleach occasionally, to help eliminate lingering smells. AC Cleaning – I understand that cleaning the air conditioning system can be costly, but the moldy odor coming from the unit affected my first impression when entering the room. That said, I really like this hotel and look forward to trying the soaking pool on my next visit!

    It is located alongside Burnside, the main street in downtown. I also liked the quirky, charming, and distinctly Portland vibe of this hotel. The receptionists are also very kind.

    Stayed in June 2025

  • Reviewed: May 5, 2025

    9.0
    My wife and I had a comfortable night’s sleep as well as a very tasty breakfast at Hal’s Cafe.
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Fun & funky rooms with comfortable queen-sized rooms.

    Stayed in May 2025

  • Reviewed: January 29, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Loved the Location. The soaking pool is amazing.

    Stayed in January 2025

  • Reviewed: December 6, 2024

    9.0
    Unique hotel with a great location
    • Leisure trip
    • Family with young children
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful and unique interior

    Stayed in November 2024

  • Reviewed: December 3, 2024

    8.0
    Enjoyable stay. Reasonable price. Historical part of Portland.. Was worth the price.
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    There was a bit of street noise, and Some noise from other Guests nearby. The building was over 100 years ago so it’s to be expected.

    Front Desk staff was very nice, Friendly. also had a great time at the hot tub, and was open plenty late. Enjoyed the free coffee and the little lobby area upon check out.

    Stayed in December 2024

  • Reviewed: October 22, 2024

    7.0
    Small but well appointed rooms and shared bathrooms were very clean and fresh. It was convienient!
    • Leisure trip
    • Family with young children
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The room was small but amenable but there was a definite musty smell that seemed to be covered up wish some sort of heavy air freshener. It caused us to find a way to open the window a bit by putting a travel size shampoo bottle under the bottom of the window. Nice thing was we could get the old windows to open.

    Breakfast and staff were original and delightful with enjoyable background music and l9vely landscaped patio to watch the many passersby and birds.

    Stayed in October 2024

  • Reviewed: October 14, 2024

    9.0
    fantastic downtown Portland spot
    • Leisure trip
    • Family with young children
    • Queen Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    rooms are small. not a lot of close by green space if you do have a dog with you. parking in the nearby garages is expensive.

    incredible location and gorgeous historic hotel. the hot pool is an exceptional spot to meet people and relax. the bars in the hotel are awesome.

    Stayed in October 2024

  • Reviewed: September 9, 2024

    9.0
    The hotel was cool and cozy, nearby food was delicious, soaking pool was divine; would return!
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Would have liked a small fridge in the room for left overs. But, definitely not a deal breaker. WiFi isn’t great, but good enough to listen to an audiobook to fall asleep.

    The hotel vibe is interesting and fun, as is the surrounding blocks. The location was perfect for walking to good food and not too far to walk to the Portland Market. Parking garage was close and reasonably priced. The soaking pool in the hotel was absolutely fabulous and open late. The shared bathroom was clean and always available.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    7.0
    Would definitely stay again!
    • Leisure trip
    • Group
    • Queen Room with Shared Bathroom
    • Stayed 1 night

    It's part of the charm of the hotel, since it's an older building, but I'm not a fan of the shared bathroom.

    the soaking pool was amazing!

    Stayed in September 2024

  • Reviewed: August 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Shared Bathroom
    • Stayed 1 night

    The bed it was rock hard lumpy and felt like it was leaning so I though I was going to fall out

    The feel of the hotel, was welcoming staff friendly. I liked our room and for being on the small side of a hotel room it had everything we needed.

    Stayed in August 2024

  • Reviewed: July 31, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    I love the location, and the salt pool, and that the price is pretty much the same everytime I go.

    Stayed in July 2024

  • Reviewed: July 6, 2024

    9.0
    Great, funky hotel with great service from everyone. Can’t beat the soaking pool! Shared bathrooms w
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Floor is not level in the room- not the fault of the hotel!

    Breakfast in Hal’s was really good. Super nice to grab a beverage in the afternoon and relax in a booth. Soaking pool was awesome.

    Stayed in July 2024

  • Reviewed: May 24, 2024

    8.0
    I Would Stay Again
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    The poor lighting! I had to use my phone light to see the numers on the door. I couldn't see if someone was in the common bathroom as it was too dark to see the "vacant" on the lock. Totally unable to read in the room.

    The unexpected uniqueness. The friendly and attentive staff. How clean everything was.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    8.0
    beds comfortable.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    it was good!

    close to my event

    Stayed in May 2024

  • Reviewed: April 16, 2024

    7.0
    Quirky hotel and great location
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Communal bathrooms were very odd and I don’t think the staff smiled at all.

    The pool area was very nice and location was great.

    Stayed in March 2024

  • Reviewed: April 15, 2024

    8.0
    Quaint, cute, and fun.
    • Leisure trip
    • Family with young children
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    I had never stayed were there was a shared bathroom down the hall but after a few times of using, it wasn't bad and they were very clean so that was good.

    It's a cute place and in the middle of the activities we were headed for.

    Stayed in April 2024

  • Reviewed: March 16, 2024

    8.0
    We like the spunky vibe, photos on the walls and artwork are so much fun.
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 2 nights

    This was our 4th stay in the last 5 years. We liked our last room #305, and will request it again when we return next fall '24. I have to say that the soaking pool in the basement is our favorite. Our last day we tried your breakfast burrito, which we split because we're not big breakfast eaters and it was great.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    I would stay again (in a king suite)
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    I wasn’t super excited about communal bathrooms just due to the nature of other people (not flushing toilets and leaving water on the floor). I would recommend getting some shower sandals if you get a queen room. On our first night after we were awake for almost 20 hours our next door neighbors were sloppy drunk and they unfortunately had the “keep on knocking” room which apparently applied to our room too… They were also yelling and I think got locked out. Thankfully there were earplugs provided in the side table but I am wondering if that happens a lot.

    Historical building, restaurant was good and I loved the vibe of the hotel. When I booked I thought only queen sized rooms were available but would have booked a king suite. Very close to the venue we were attending, but did not hear the music from the other 2 nights that the ballroom had shows so my wife and I slept pretty well.

    Stayed in March 2024

  • Reviewed: December 17, 2023

    7.0
    I would come again for the location and atmosphere, but my expectations of the staff are now lower.
    • Leisure trip
    • Group
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    When we checked in, we were told that we weren’t in the system. We had pre-booked this trip weeks in advance. I felt like I was being talked down to when they asked if we were sure that we had the right hotel (when, like I said, I had planned this out weeks in advance). Furthermore, when my partner and I went to the restaurant, the staff member who served us had a very bad attitude, and he seemed annoyed that we were there, even though we were very polite and tipped well.

    The atmosphere was very cool, I loved how each room had a different theme based off artists who previously performed there.

    Stayed in December 2023

  • Reviewed: December 6, 2023

    8.0
    We love McMenamin’s and always enjoy our stays. The service in the restaurant was under par for our breakfast meal, but
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    A bit overly small. Parking was not super convenient.

    Unique and beautiful, as always. Convenient location for our needs.

    Stayed in December 2023

  • Reviewed: October 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The pool is nice

    Stayed in October 2023

  • Reviewed: October 12, 2023

    9.0
    We for sure would stay again.
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    It was a very cozy room.

    Stayed in September 2023

  • Reviewed: October 7, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 2 nights

    - I know it said that they offered two types of parking. I didn't see that it said anywhere that the parking garage had to be paid separately, I ended up parking my car where they suggested that ended up being $20+ a night and I don't know if this is new, but DT Portland is kind of on the rougher side right now, so I didn't feel safe leaving my car on the streets so paying the 20+ was the only options.

    - Its close to everything, its in the heart of Downtown Portland. I recommend the hotel because it saved us a lot of driving time.

    Stayed in October 2023

Showing 1 - 25

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