The great staff!

Stayed in September 2025

N/a

Location is great. Just a short walk to everything. Elijah mixed a mean martini! The desk clerks are so friendly and informative. Danny, the valet was super welcoming and prompt with our car and our luggage.

Stayed in August 2025

Everything

Stayed in August 2025

There was no help with our luggage during check-in. There was one employee standing inside the hotel (car valet) and he stood there and watched my child and I struggle with our heavy luggage and opening the door. This is not acceptable service for a luxury hotel. Also this hotel caters more to the older crowd.

The location is unbeatable and the beds were ultra comfortable—we had the best sleep during our multi-city trip around the South! The cookies provided during turndown were absolutely delicious and a highlight to the end of the day. Housekeeping staff were very friendly and warm!

Stayed in August 2025

Staff and location were great and nice rooftop bar.

Stayed in August 2025

The pool closed at 6:00 pm—- too early

The room Was a great size— morning coffee on w wry floor—- awesome!!

Stayed in July 2025

Bathroom sink didn't drain well.

Morning coffee and pastries on the 4th floor lobby, the rooftop bar and pool, the location, and the concierge / valet services were fantastic

Stayed in August 2025

Front deck person was non response for 2 days on our in room maintenance issues request. Once the General Manager became aware of the issues he resolved everything immediately. Thank you Gerald!

Great location

Stayed in August 2025

Our first room had basically no daylight and window was covered. Luckily we were able to change our room after the first night. Thanks to front desk!

Great location and roof top. Excellent bedding and luxury spacious bathroom. Coffee and bakery and fruit items on every floor. Unfortunately coffee was quite weak.

Stayed in July 2025

Coffee in the morning is very weak.

Breakfast is nice and convenient. Love the pool and rooftop bar! Love the rooms and the traditionally uniformed cleaning service. Staff at the front are very friendly and helpful. Valet guys are the best!

Stayed in July 2025

Location was great and the staff was amazing. Rooms were clean and beds were so comfortable. Would recommend this to anyone. Such great accommodation

Stayed in July 2025

When valet brought my car to me the inside of the car had redish clay dirt all over the inside ...

From the moment I checked in everything was perfect !the front desk was very helpful. I enjoyed the rooftop bar/pool as well. It is a lovely hotel that gives " guest " a new meaning..I was always greeted by my name. I will definitely be back..

Stayed in July 2025

Service at the pool area was not up to expectations. Waitress spent more time putting her hair up and down than waiting on customers. My wife and I waited for 20-25 minutes for her to come ask us for a menu or if we needed anything. My wife finally went to the bar to get a menu. Even after getting the menu, we sat there waiting for another 20-25 minutes for her to make a round, with no luck, so we left and went out for dinner.

Stayed in July 2025

Dinner, pool, housekeeping

Stayed in July 2025

Na

The nice room service. Thank you. The front desk. Thank you.

Stayed in July 2025

Expensive but exceptional service and staff.

Great location and service.

Stayed in July 2025

Room facing the parking deck

Rooftop pool and bar

Stayed in May 2025

I would have liked more places to sit in the lobby.

Loved the rooftop pool and bar area- it had a great breeze that helped cool us off in the summer heat. Hotel guests were also allowed to go up to the rooftop without charge to watch the fireworks for Fourth of July, with music and bar service. It was great fun! Also the coffee service being available on every floor was very handy- and it was great coffee!

Stayed in July 2025

Nothing!

It was so perfect. Great location, we walked everywhere. Room was so nice and had everything we needed. Some other reviews complained about no fridge but we had one. Turn down service each night was great. Given bottles of water twice a day. Pastries, tea, coffee, juice and fruit were set out in the hallway every morning and that was so nice. The receptionist, Theresan, was excellent. She was so kind and accommodating and gave wonderful recommendations. The pool and rooftop bar were great too!!

Stayed in July 2025

While the bed was plush and comfortable, my husband and I both thought the pillows were too soft. Had a hard time sleeping because of having to reposition the pillow several times during the night. Wished there was a refrigerator in the room. Charleston was scorching every day, and it would have been nice to have the ability to have cold drinks and snacks, such as yogurt in our room. We had warm bottles of water provided and had use of ice on the floor, but it would have been nice to have other options. This Item alone would have us change our hotel choice next time we're in the area.

All the staff from valet, desk, concierge and housekeeping were very friendly, welcoming and helpful. Hotel and our room was beautiful, with a view over the City Market. Had housekeeping and turn down service everyday. Enjoyed the coffee offered on the floor with pastries and fruit in the morning and cookies in the afternoon.

Stayed in June 2025

We really don’t have any negatives.

The location, and the concierge vibe. We were welcomed and graciously treated our entire stay.

Stayed in June 2025

Great service and rooftop bar.

Stayed in June 2025

nothing

loved it! Great staff

Stayed in June 2025

No refrigerator in the room we were in

The pool, the walkability to everything! Clean and wonderful hotel

Stayed in June 2025