The pool was closed and no one told us only when we asked . The rooms need an update it’s old. And no coffee machine in the room.

The location is the best. And the staff are very good.

Stayed in August 2025

The spa & gym facilities were relatively dated, and most of the spa facilities (e.g. hammam, saunas, etc.) are not accessible to hotel guests unless one books a treatment for an extra charge - not normal and misleading vs what is advertised on the website/Booking.com. Only the gym and an indoor pool that gets very stuffy/greenhouse during summer; also that pool needs to be restricted to adults-only, one kid around and the pool becomes a total mess with water splashes everywhere. This property is also missing a proper restaurant to give to its excellent chef more "room to play".

Stellar location in Columbus Circle right at the corner of Central Park with excellent views from both the rooms and the breakfast/dining lounge. Excellent service from the entire staff who are very knowledgable and full of little attentions for guests. Rooms are well-equipped, comfortable and a decent size for Manhattan property; in addition, the location of the hotel in the upper floors of the tower make one's stay very calm and quiet, allowing for decent sleep whilst being located in the center of the action. F&B also deserves two thumbs up as their new French chef is very talented, breakfast to dinner has been of excellent quality. Finally the therapists at the spa were are very good. Would definitely stay there again.

Stayed in July 2025

It’s expensive

Great location and services

Stayed in June 2025

The staff, in general, were very welcoming and helpful, with a special mention to Miles Gomez. He stood out for his exceptional hospitality and assistance. As someone who travels frequently, I can confidently say that Miles is one of the best front desk staff I have ever encountered.

Stayed in May 2025

Room was a bit old needs to be renovated Though the room was not clean! Sheet were stained, bathroom and loo were not clean No coffee machine Our luggage were sent to a different room and took them 2 hours to bring them to our room. Staff was very nice and helpful they tried to help us and make it up for the inconveniences

Excellent location, staff friendly and helpful.

Stayed in March 2025

Swimming pool surrounds not as luxurious as they should be at this price. Sauna too cool. Carpet in bedroom tired. No real lounge fir residents ( only coffee bar/restaurant- always crowded)

Location good ; staff very helpful

Stayed in December 2024

NA

Didn’t have breakfast

Stayed in December 2024

Amazing views, large rooms

Stayed in September 2024

High price in this summer

Everything they have.

Stayed in August 2024

Wait for elevator. Two different set of elevators to take.

Excellent staff. Great service. Very courteous. Food is good. Spa is wonderful.

Stayed in August 2024

Nil

This place is amazing! Everything is thoughtful and the staff are so attentive. The kids robe and toys are a beautiful touch.

Stayed in May 2024

every thing

Stayed in May 2024

Long wait for breakfast

Great location and amazing central park view

Stayed in May 2024

The only suggestion is, for what you’re paying for the room, it would have been well worth it if the furniture and decor would be updated.

Location was wonderful, staff was amazing and extremely pleasant. The room looked a little dated though. You couldn’t ask for a better location, right on Columbus Circle. I would return.

Stayed in May 2024

It looks very outdated, needs to be renovated asap!

Great location and love that they could install a bidet in the WC

Stayed in April 2024

The restaurant could be better, namely the time you wait to order and to sign the check.

The location is good and the facilities are modern and comfortable. In general the staff is nice and efficient.

Stayed in January 2024

N/A

Great location. Extremely clean, beautiful!

Stayed in January 2024

Nothing

Excellent staff and outstanding location

Stayed in December 2023

Denise in In-Room dining was rude and abrupt but Marisa and the rest of the staff were pleasant and very helpful.

Attention to detail and response time. We requested a kettle, not supplied in room and received it in double quick time. The quality of the food and presentation was brilliant. loved the cookies and milk.

Stayed in November 2023

My stay at the Mandarin Oriental New York was nothing short of exceptional. From the moment I stepped into the hotel, I was enveloped in an atmosphere of elegance and luxury. The modern, stylish design of the lobby and common areas immediately set the tone for a top-tier experience. The room I stayed in was a haven of comfort and sophistication. The panoramic views of the city skyline were simply breathtaking, and the room itself was impeccably designed. The bed was sumptuously comfortable, and the linens and furnishings were of the highest quality, ensuring a restful night's sleep. The bathroom was spacious and featured a deep soaking tub, a separate shower, and was stocked with luxurious amenities. Service at the Mandarin Oriental New York was impeccable. The staff was attentive and went above and beyond to cater to every need, providing personalized recommendations and ensuring a seamless experience. Dining at Asiate, the hotel's restaurant, was a true delight. The cuisine was exquisite, and the ambiance was refined, with stunning views of Central Park and the city adding to the overall experience. The hotel's location, right at Columbus Circle, was perfect for exploring Central Park and enjoying easy access to some of the city's finest shopping and cultural attractions. In summary, the Mandarin Oriental New York offers a world-class experience that seamlessly blends luxury, impeccable service, and a prime location. It's a place where every detail is meticulously considered, making for an unforgettable stay in the heart of the city. I highly recommend this hotel to anyone seeking a truly indulgent and memorable experience.

Stayed in November 2023

Turndown service came at 9PM each night…way too late…Second night the attendant entered without knocking while we were sleeping. Not good! Service in the restaurant was spotty. Server delivered half our drinks and went to open the presented wine bottle and didn’t return for 20 minutes. He was finding champagne for another customer delaying out toast! Sort of inexcusable??

Expensive food across the board. Location by marathon ideal.

Stayed in November 2023

Rather basic amenities in the room

Location

Stayed in October 2023

All the waitress was great, really helpful during our stay in Mandarin Oriental NY.

Stayed in August 2023

Lack of menu variety. Menu very expensive

Location fantastic . Concierge very helpful & knowledgeable

Stayed in September 2023