I wish that there was complimentary coffee available in the room. Also, there was no fan in the bathroom which caused it to get very warm after using the shower.

The bed and linens were very comfortable. I liked the music/ lounge venue on property as well. The tram was also convenient.

Stayed in August 2025

We booked King rooms...three of them and we got rooms with two queens.

The rooms were large and clean. Staff very nice.

Stayed in August 2025

Staff was oerfect. Mariana who helped us for the check in and out and we have a kid and she did late check out for us. She was amazing, the resort itself is perfect for the family and the hotel was very clean and the only thing I was not ahappy was the restiurant, there was not too many options for food.

Stayed in September 2025

It was basically impossible to get help, they seem to have really cut back on staff. There's a virtual check-in process to skip the line but then there's no one to help you find your room; we had to traipse back and forth across the hotel for around half an hour before we found it. The pool hours (9-6) are also far too short. I would have liked to have an early morning swim, and given the rates they charge it seems like the amenities should be more available.

Comfortable rooms, great location. The pool complex is exceptional, with a lazy river and wave pool - that was the main reason we stayed here.

Stayed in September 2025

Casino is a disappointment. Very spread out with no atmosphere. You end up at adjoining casinos for a better time. You have to pay to use the fridge in your room i think that needs to change its ridiculous.

Pools are great. Room was very spacious.

Stayed in July 2025

Arrival process is disjointed. Lack of instructions regarding where to go when arriving, parking ,etc., set us off on a bad foot. Would have liked pre-arrival instructions and directions (e//g "Arriving by car? Pull in here to register then you can move to self-parking"). Also didn't appreciate being overcharged for a float for the lazy river. Casino area is dark and smells.

The pool area is great. Border Grill is excellent. Room is comfortable with a good-sized bathroom for a family.

Stayed in August 2025

Ok

Ok

Stayed in June 2025

Pools could of been more open-I guess because there wasn't enough guests they didn't want to staff the pools-well then you should of given us $150 in food credits like we were promised-we never received anything and were charged for some items in the first room mini bar which we didn't purchase-the fridge was broken; I'm fighting them on it now

We were first given a room in the back with a view of the tarmac and nothing worked-the phone didn't work, the shower didn't work, the lights didn't work and the mini fridge was broken with plastic pieces on the floor-I called and they moved us immediately-service was great

Stayed in August 2025

Nasty paper towel over bathroom alarm. It was removed but made me question cleanliness. And surprised we weren’t moved asap while confirming no issue with alarm.

Location and design. Beautiful and luxurious

Stayed in August 2025

Rude workers. Mainly in the customer service sector.

Stayed in August 2025

Great location, loved the view to Vegas strip.🥰

Stayed in August 2025

The hallways smelled a little smokey, but for the most part all was decent.

The Room was nice and comfortable bed!

Stayed in August 2025

N/A

The hotel was very clean and had a lot to do. The staff was very helpful and friendly.

Stayed in August 2025

They charge for use refrigerators

Fancy

Stayed in August 2025

Smoking indoors is a bit prehistoric

Well connected

Stayed in June 2025

Pool closes too early, opens too late. The online check in process doesn’t work.

Good restaurants and I enjoyed the live music!

Stayed in August 2025

Casino barely had any table games open, rude dealer

Rooms was big and great value. Huge bathroom! Staff was mainly friendly and helpful.

Stayed in August 2025

The pool was down for maintenance. Actually, "I was looking forward to the wave pool" but I never got the chance to swim in the wave pool; it was down due to maintenance (Very Disappointed). Other than that, I would definitely visit the HOTEL again.

the room was comfortble and very clean.

Stayed in August 2025

Need more shade options at the pool that you don't have to pay extra for!!! And less expensive food and drink options. Access to affordable transportation that can take you further up the strip or midtown or the historic area. Taxis shouldn't be the only option.

great pool and the room was big and nice and there were a lot of food and entertainment options. It was great to have a tram that took you a little bit up the strip.

Stayed in July 2025

Pay for parking

Stayed in August 2025

Not enough staff at the desk, so check-in/out procedure can easily take over 30 minutes :-(

Nice place, great location.

Stayed in July 2025

The hotel is at the beginning of the strip, meaning a lot of travel time if you would like to go somewhere. The pool has no shadow, parasols can be rented, but are very expensive.

We were in the “W” tower which seems to be more luxurious. The room was great and clean. The hotel is “big” like every hotel on the strip.

Stayed in July 2025

It's not easy to access to the center of city.

The room condition was great and very quiet.

Stayed in August 2025

Terrible check-in. Long lines poorly staffed. Took 15 minutes with clerk and the charge for each was messed up. One room was not ready but was unable to get from keys at kiosk and was told to wait in line which was twice as long as before. Tiring after a long drive.

Received free upgrade and the room was fantastic.

Stayed in August 2025