Location

My tv was to small

Stayed in September 2025

I thought I reserved a 2 bed room when i show up to the room it was only 1 bed!

Stayed in September 2025

That there was no breakfast or any staff around

It was very clean, quite and super easy to find.

Stayed in August 2025

The Manager's Attitude. The staff was very polite the day before our stay. I called and scheduled a late check-in, for their front desk closes at 9pm. The person told me that they would go ahead and change my credit card and leave me a key in one of their late check in boxes, and give me the box number and password. Around 8:30pm the day of our stay. I received a pretty nasty call from the manager demanding I call her back as soon as possible because they were closing in 30 minutes. I had to pull over to call her and she was fairly rude and wanted to know what time we would be there. I explained to her that I had called the day before and scheduled a late check-in. She very gruffly said, well it's not noted in your file. And proceeded to angrily tell me all the details again and that I should have been there by 9pm, if I was going to book at her location. I apologize to her. I said I couldn't help that, the information had not been noted, for I had called. The next morning the lady at the desk was very helpful. However, trust me if I cannot be there before 9 p.m. I will probably never book at that location again. I also have another issue. All their websites say that they allow pets, and serve breakfast. There was no breakfast available and Very clearly when talking to them they do not allow any pets. Another words false advertisement.

The room was nice.

Stayed in July 2025

There was no breakfast as we had been led to believe. The pool was not in operation and the workout facilities were locked up.

We liked the room we stayed in.

Stayed in June 2025

Rates were little high

Kitchen

Stayed in July 2025

Disappointed pool was closed, also that no breakfast is offered. Pillows are small and flat. Refrigerator needs deodorizer

Staff were friendly and helpful..Room was clean and comfortable. Water pressure in shower was awesome!!

Stayed in June 2025

They stopped serving breakfast in March 2025 and I wasn’t aware of that. I originally chose them from my experience with them in 2024 and now that they don’t do breakfast any longer I will not be staying there next year. Their keycards are always getting demagnetized so you have to go to the office and ask them to reprogram the keys. Most of the front desk staff were courtesy but they did have a few that could use training on how to interact with customers without negative attitude.

Housekeeping did a great job cleaning the room twice a week during our stay.

Stayed in July 2025

It would be nice to have some kind of grab and go breakfast.

Very comfortable bed and the room was very clean and organized. There is several good places to eat within walking distance.

Stayed in June 2025

The rooms were clean, the staff was very friendly. The only problem was that my door to my room was hard to open and close. She informed me that they had just put down new trim, but the trim they got was too thick.

Stayed in June 2025

The shower did not work in our room.

we did not eat any breakfast at the hotel. we drove thru at McD.

Stayed in June 2025

Clean, well located, great price x benefits.

Stayed in May 2025

I’m not a fan of the bath but I like to take baths. We brought a fan to keep the room quiet while sleeping but it wasn’t to nosy

The beds are comfortable, the rooms get cool, and it’s a great deal for the price. I try to stay here when I come to Bentley

Stayed in May 2025

Breakfast or continental breakfast would have been nice.

There was no breakfast

Stayed in June 2025

Had trouble w/ the toilet. I accidently dropped my ring down the sink. There were no stopper/grate. I had to fish out my ring.

Was not available, even though it was advertised as being available.

Stayed in June 2025

Could be updated. The air conditioning unit was a little noisy.

The night clerk, Felicia, was awesome. She went out of her way to be helpful and friendly. The bed and the pillows were very comfortable. It was very clean. (And I am very picky about cleanliness) We would definitely stay there again.

Stayed in June 2025

No major complaints. Tub was a little too slippery and I was nervous that I would fall in the shower. Could use some minor repairs/upgrades, but nothing major.

There were no issues with my stay other than someone on my floor was obviously smoking pot. The smell smacked me in the face as soon as I opened the door to my room. That wasn’t the fault of the hotel though. I was traveling by myself, so it was a perfectly good hotel for just me. If I was with my family, I would still consider it, although I have a special needs son and a pool is typically necessary for us due to that. Otherwise, for the price, I have no complaints and would recommend it for someone that doesn’t need or care about all the bells and whistles. I’m a pretty basic person, so it was perfect for me. It’s basically a little apartment, as the bed was in a separate room with it’s own door.

Stayed in May 2025

No breakfast was served and the pool is not going to be opened! Also, for about an hour or so, we had to listen to a continuous alarm during a storm also resulting in us having to walk up to the 4th floor due to the elevator not working. I’m a heart patient and that wore me out!

Everyone was nice and the property was clean

Stayed in May 2025

Set air conditioning as low as it could go and fan on high, but still, did not cool room satisfactorily.

Great location. Clean room and comfortable bed. Professional staff.

Stayed in May 2025

The friendly staff and cleanliness.

Stayed in May 2025

The coffee provided in our room wasn't strong (could see through the coffee to the bottom of the cup). Stronger coffee would be a great idea! :-)

Nice hotel with friendly, accommodating staff and good value.

Stayed in May 2025

All was good but no body wash shampoo just baby bodal

Stayed in May 2025

Someone’s dog barking on the parking lot for over a hour in the middle of the night.

I asked for early check in, they said they would do their best…… well they did and we were able to check in early! I truly appreciated that so much

Stayed in May 2025

Easy location. The place was quiet and spacious. The staff were really nice. The room was very clean.

Stayed in May 2025