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Reviews of Highlander Mountain House 4 stars

270 Main Street, Highlands, NC 28741, United States

#14 of 16 hotels in Highlands

Guests' Choice

Review score

Based on 34 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.8

  • Location

    9.7

  • Facilities

    8.0

  • Staff

    9.4

  • Value for money

    7.7

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 16 June 2025

    9.0
    It was very satisfying.
    • Leisure trip
    • Solo traveller
    • Main House Deluxe King 4
    • Stayed 1 night
    • Submitted via mobile

    I couldn’t get the window shades to work. I feel like the snack bar items offered in the room should have been complimentary considering the cost.

    No breakfast served. Location was excellent.

    Stayed in June 2025

  • Reviewed: 14 May 2025

    9.0
    Lovely
    • Leisure trip
    • Couple
    • Bunkhouse Standard King
    • Stayed 1 night
    • Submitted via mobile

    I liked the wood burning fireplace in the hotel lobby

    Stayed in May 2025

  • Reviewed: 5 November 2024

    7.0
    Over priced and disappointed.
    • Leisure trip
    • Couple
    • Bunkhouse Standard King
    • Stayed 3 nights
    • Submitted via mobile

    I follow HMH on Instagram and was excited to spend the extra money in booking a place that had such unique and beautiful perspective in decorating, I was very disappointed that our room did not look like any pictures that they advertise. It felt like the room we had was thrown together with the last couple “leftover” pieces of other rooms. I should have saved the money and booked else where.

    Property was clean and centrally located to everything in town.

    Stayed in November 2024

  • Reviewed: 9 August 2024

    9.0
    It was a beautiful place! We came for the Mike Cooley solo show which was fantastic!
    • Leisure trip
    • People with friends
    • Main House Deluxe King 2,3
    • Stayed 2 nights
    • Submitted via mobile

    My reservation was somehow overbooked so I had to take a smaller size room. This was my only complaint. I was unaware of this until checking in. I feel this issue should’ve been addressed sooner.

    Front desk staff was super friendly! Owner was also very nice.

    Stayed in July 2024

  • Reviewed: 28 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Bunkhouse Standard King
    • Stayed 2 nights
    • Submitted via mobile

    The staff are great and get you whatever you need. We had a minor leak from the upstairs bathroom but all was taken care of. My only down grade was the bed, way way to soft. Wish the resturant was open but everywhere seemed to be closed on Mondays thru Wednesday.

    Stayed in July 2024

  • Reviewed: 5 November 2023

    9.0
    Cozy and comfortable, staff were exceptionally friendly. Rated a 9 not 10because tavern was closed
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Patio
    • Stayed 1 night
    • Submitted via mobile

    Tavern was closed during our stay

    Very clean and comfortable, staff went above and beyond

    Stayed in November 2023

  • Reviewed: 1 March 2023

    8.0
    Would stay again only if we were guaranteed a much larger room,
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Balcony
    • Stayed 2 nights

    The room was tiny, tiny, tiny. Extremely difficult to get around be to walk from door to bathroom or balcony.

    Breakfast was just coffee and muffins.,

    Stayed in February 2023

  • Reviewed: 13 January 2023

    8.0
    lovely 1 night stay off season
    • Business trip
    • Solo traveller
    • Bunkhouse Standard Queen Balcony
    • Stayed 1 night
    • Submitted via mobile

    bar and restaurant both closed on Monday evening

    beautiful hotel, we’ll appointed

    Stayed in January 2023

  • Reviewed: 21 July 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Bunkhouse Standard Queen Patio
    • Stayed 1 night
    • Submitted via mobile

    My room was in a separate building

    I would rather had been in the main hotel

    Stayed in June 2025

  • Reviewed: 3 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Balcony
    • Stayed 1 night
    • Submitted via mobile

    It's like staying in a piece of history with the convenience being downtown. You can walk & shop without getting in your car.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    10
    Definitely worth it!
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Patio
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The property was beautiful and we could walk to eat or shop!

    Stayed in June 2025

  • Reviewed: 9 September 2024

    10
    We had a wonderful stay!
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The bed was a bit uncomfortable.

    It was charming! The attached restaurant/bar was fantastic!

    Stayed in September 2024

  • Reviewed: 2 September 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Bunkhouse Standard King
    • Stayed 2 nights
    • Submitted via mobile

    Closed bar, restaurant and fireplace during our stay. Was not aware closed Monday and Tuesday until Sunday night when we wanted a glass of wine and sit by fireplace. The info provided at check in did not mention it. WiFi was not good in room.

    Great location

    Stayed in August 2024

  • Reviewed: 22 August 2024

    10
    Definitely would stay here again
    • Leisure trip
    • Couple
    • Bunkhouse Standard King
    • Stayed 1 night

    none

    Excellent location

    Stayed in July 2024

  • Reviewed: 10 March 2024

    10
    We had an incredible time. We will be back!
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Balcony
    • Stayed 2 nights
    • Submitted via mobile

    We loved the cozy vibe of the bar and restaurant and hanging out by the fire.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    6.0
    Cold
    • Leisure trip
    • Solo traveller
    • Bunkhouse Standard Queen Patio
    • Stayed 2 nights
    • Submitted via mobile

    No heat in my room

    Live music at brunch

    Stayed in February 2024

  • Reviewed: 31 December 2023

    1.0
    Freezing in Highlands
    • Leisure trip
    • Couple
    • Bunkhouse Standard King
    • Stayed 2 nights

    We did not get a room inside the inn, we were placed in the bunkhouse. There was no insulation just a room heater, the bathroom was freezing, the temperature outside was 22F. there is no vending machine nor ice machine. The door had an inch opening at the bottom sill and the frigid air was blowing through all night. It was very small and no place to put our suit case. Unless you know your TV passwords, you cannot access anything on television. It was very uncomfortable with the cold air coming in through the leaking windows and the door. Apparently this is where they put guests with pets, so a dog was barking in the room next door at night.

    The bar was nice

    Stayed in December 2023

  • Reviewed: 3 October 2023

    6.0
    Lovely place. VERY nice staff
    • Leisure trip
    • Solo traveller
    • Bunkhouse Standard Queen Patio
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Stayed in October 2023

  • Reviewed: 31 August 2023

    10
    Short but lovely
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Balcony
    • Stayed 1 night
    • Submitted via mobile

    No elevator for handicap accessibily

    Perfect location

    Stayed in August 2023

  • Reviewed: 19 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Patio
    • Stayed 1 night
    • Submitted via mobile

    Only had coffee and muffins but was good

    Stayed in May 2023

  • Reviewed: 13 February 2023

    5.0
    Loved the location but hated the room. Great town!
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Our bedroom (we had queen room) and our friends’ room (they had king room) were so small we could hardly move around in them. Not having pictures of the rooms on your website should have been a clue to us. We were not in the main house and our room had very loud old heater that kept us up.

    The main house is beautiful, restaurant was good and bar cozy the first night. Second night there was a possibility of snow. No fire in bar fireplace because bartender didn’t want people hanging out. She wanted to go home. Restaurant closed for breakfast, due to possible snow. Weather was not bad and other restaurants in town were open.

    Stayed in February 2023

  • Reviewed: 24 December 2022

    3.0
    Accommodations were poor and not what we had booked. Wanted nice B&B and ended up in a bunk house!
    • Leisure trip
    • Couple
    • Bunkhouse Standard King
    • Stayed 1 night

    We booked a king size room in a historic B&B style home and were stuck in a tiny room in the "bunk house", which was outside the main house and at the end of the parking lot. The nite was cold and rainy, which added to our "displeasure" of having a room you had to walk outside to get to, if you wanted to get to the lounge, restaurant, etc. The bed was small and had no support, probably the most uncomfortable bed we've slept in. We had no idea prior to arrival that we were placed into the bunk house and our booked room was not available. they were out of king size rooms. Parking lot too small. We were in town for a holiday play at the Playhouse, which ended around 8:30p, headed back to the restaurant in the main house and were told they stopped taking food orders at 8:30p. We asked if we could just get a snack or something simple but she came back and said no, that they couldn't accommodate us. We got there before 9p and shortly after 8:30p.

    Location on Main Street.

    Stayed in December 2022

  • Reviewed: 24 September 2022

    7.0
    Think twice visiting this place
    • Leisure trip
    • Couple
    • Bunkhouse Standard King
    • Stayed 3 nights
    • Submitted via mobile

    The size of room - extremely small for the value was disappointing! No coffee makers in the rooms Poor services ! 🫢This happened three days in a row- I’m There was a kitchen “ malfunction “ Hilarious when a group arrived to have drinks - no bartender was around - actually a very well know celebrity and his friends came - There needs to be a lot of upgrades within the year

    location- good

    Stayed in September 2022

  • Reviewed: 24 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Bunkhouse Standard Queen Patio
    • Stayed 1 night

    There are no comments available for this review

    Stayed in July 2025

Showing 1 – 25

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