The ambiance and the staff

A little oasis in the city

Stayed in September 2025

The rooms were really small for what we paid. And it was all in all very dark. Older people with vision problems may want to stay elsewhere.

The location of this hotel was pretty perfect. We could walk around the block to get on the subway. It was super cute with a great aesthetic.

Stayed in August 2025

The room is a bit small but this is the budget in New York

Good location and vibe Coffee shop at the lobby gives a good vibe Good wet amenities in the room Nice design Helpful staff

Stayed in June 2025

I love everything aspect of it. From the minute I walked in I was greet by Alex at the front desk with a smile and very attentive while I shared we wanted to leave our luggage before checking in. Alex, proactively checked us in early and we started to have a great conversation regarding their facilities, restaurants, cafes and more. Kara and Naermah were the nicest one when we were checking out. Engaging in our next trip conversation and sharing great places to visit.

Stayed in August 2025

Nothing

We had a super return visit to Made - after a family visit from Ireland last year. The staff were excellent, so friendly and kind. Nothing was an issue and all members of staff we met around the hotel were so helpful. We were thrilled to receive a room upgrade & bottle of bubbles as return guests. We look forward to coming back soon!

Stayed in August 2025

Nice but small room.

Nice boutique hotel, great location on Manhattan. Breakfast was offered in the coffee shop.

Stayed in June 2025

Lots of external noise from music venue across the road.

Location, nice room with balcony

Stayed in July 2025

Not a single thing was bad!

It was our first time to New York and it was made perfect just on the hotel alone. The location, the ambiance, everything!

Stayed in August 2025

Everything was great. No complaints

The vibes were just right. I loved the atmosphere.

Stayed in August 2025

The hotel is really a great place to stay! Nice rooms, great staff and perfect location

Stayed in August 2025

Only issue was one elevator was out of order during our stay. That meant waits coming and going. Should not be a problem for future guests

Great location in Midtown. Up to date facilities

Stayed in July 2025

Very friendly staff, very welcoming and accommodating when I arrived! The little touches such as welcome drinks, umbrellas for the rain and delicious coffee in the lobby made for a luxurious stay. The lobby was comfortable to work from and the bar had great late bites

Stayed in July 2025

Nothing. It was great

Great location. Modern

Stayed in June 2025

One of the two elevators was not working. Had a long wait to get an elevator during busy times of day.

Excellent location for concerts at Madison Square Garden. Easy to get to the theater district.

Stayed in July 2025

Friendly staff, good vibe

Stayed in July 2025

The bathroom door needs to be looked at - I fully closed it whilst having a shower and found myself stuck in there. We prised it open in the end, but it needs a more substantial handle! Also, the signage on the outside of the building could be clearer.

The hotel was aesthetically pleasing and the staff were really friendly - when we checked in we'd just missed the complimentary wine period, but were given some anyway, which was a lovely surprise after a long journey! The bed was super comfortable and the complimentary toiletries in the room were lush.

Stayed in June 2025

Nothing, this is one of the best hotel experiences I’ve had.

This hotel is incredible! The location is excellent, less than a ten-minute walk from Penn Station. The rooms are stylish, not your standard cookie-cutter hotel look. They are gorgeous with very comfortable beds and luxurious showers. They were also quiet and had a good view. The staff was wonderful, we were celebrating a birthday and they left a nice note and a sweet treat for the birthday girl, which was so incredibly thoughtful. They were also very accommodating. We arrived early to drop off our bags, but they let us check into one room early which gave us a chance to freshen up before heading out on the town. We also requested to have the rooms on the same floor, and they gave us neighboring rooms - above and beyond!

Stayed in June 2025

everything were perfect

The location is unbeatable—just steps from the city’s most iconic attractions. The space is impeccably clean, and the service is top-notch. A special shoutout to Nihed, whose warmth and attentiveness truly made the experience unforgettable

Stayed in June 2025

The lady at the bar was very unfriendly and clearly didn’t like her job 😂 The free house wine included was great though so…!

Great location

Stayed in May 2025

Outside patio used by others when supposedly for guests only. Tatty , eg cigarette butts in plant pots. On at least four occasions, Good Behaviour bar/lobby bar given over to private events!

Very friendly staff. Great location. Very good breakfasts. Super comfortable bed.

Stayed in June 2025

Incredibly well located, there is a subway station very close by so easy to get around the city. Very close to the Empire State Building too. Free wine & coffee provided each day, which was a great touch. Staff were very attentive, we requested an extra pillow and it was delivered to our room in less than 5 mins.

Stayed in May 2025

The hotel is well located with less than a ten min walk to Penn station. There are some nice restaurants and grocery/drug stores nearby for supplies. The wifi worked well. The shower pressure is excellent. The hotel extended our check out by two hours which helped us get everything sorted before our trip to the airport. The bed is very comfortable but on a platform about two feet off the floor instead of a traditional bed frame. This was fine for us as a couple in our early 40s but might not suit an older person or anyone who has difficulty getting on/off low surfaces.

Stayed in June 2025

Location was PERFECT! So close to major attractions. The staff were all super friendly and helpful. Free tea and coffee was much appreciated as well.

Stayed in May 2025

The lounge was incredibly crowded at all times - we couldn't find seats for all three of us to gather. I also wish there was a more substantive option for breakfast or coffee in the room.

The room itself was nice - comfy bed, clean, strong wifi. The location is also great - close to Penn Station and accessible to the subway, and close to restaurants - making it easy to get around.

Stayed in April 2025