Wasn’t made aware that there were currently works ongoing on ground floor

Stayed in August 2025

The maintenance going on, it was noted to be when booking this renovation that the hotel would be going through a complete remodel. In addition our soaps were completely out the day we checked in.

I loved the grab and go breakfast. But of course also the views from our room were absolutely unbeatable.

Stayed in August 2025

Limited meal options in the hotel but there are places to eat around, I just like room service after a long trip

Location-good places to shop around, lots of subway stops and buses even the tourist buses. Staff at the entrance, very friendly and helpful. Very fast and efficient lift, room had a great view of WTC and the Hudson, and the amenities were really to my taste, fast check in and checkout. Nice lounge area.

Stayed in August 2025

Under renovation - coffe shop poor - no refill shower gel! Will be awesome when done but they can do better until all completed

Stayed in September 2025

The window was dirty by the AC on the outside obstructing an entire panel view the whole stay

We had a different setup than the picture but it was an incredible view, bed could be more comfortable and AC could work better but 10/10

Stayed in August 2025

Only minor was that After the second day we received no face towels anymore

Very clean and nice interior

Stayed in August 2025

The front lobby downstairs, it’s feels crowded although I know the time during visits was under construction. But the price I paid I think still expensive. Also the bathroom was not properly cleaned there’s some foul smell of like clothing or towel that was not fully dry and stay on the restroom. Even though, we asked them to cleaned the smells stay.

The room it self we are on 42nd floor and we got to see the view of New York.

Stayed in June 2025

Nothing Just the housekeeping trying to enter in the room at 9am

Really close to the subway and you can easily go everywhere in NYc The view of the room was amazing

Stayed in August 2025

Having to take 2 lifts to get to the room was a pain. Thé view of the a/c units outside our window. Staff were a bit moody

Great location

Stayed in August 2025

Breakfast bar - grab and go - wasn’t good. Being asked to “tip” for the breakfast service is just unacceptable. How can you “tip” someone for solely taking your money! The entrance to the hotel was surprising. I can only presume this was due to renovation.

Location was great and the staff very hospitable and friendly.

Stayed in July 2025

Currently ongoing renovation

Unbeatable views and convenient downtown location. Easy access to subway station. Steps away from shopping and great food choices .

Stayed in July 2025

Kamer op de 30ste verdieping, a room with a view!

Stayed in August 2025

Nothing! Everything was excellent.

An excellent stay. Wonderful hotel and staff. Right next to the 9/11 Memorial.

Stayed in August 2025

The only thing we didn’t like was the deposit required at check-in: we paid $600, and they don’t return it at check-out but only after 30 days. We didn’t know this, and it’s something to always keep in mind when traveling in the United States.

We stayed 11 nights as a family of three in a junior suite on the 30th floor—an experience in itself. Coming back in the evening to sunsets over the city and waking up with the sun rising over the skyline was simply unforgettable. The suite gave us plenty of space, with a large bathroom, and the view was incredible: overlooking the Freedom Tower, the Hudson River, and on the other side Tribeca. The staff was impressively quick to respond, even to three or four requests right after our arrival (extra pillows, extra towels, or late morning cleaning). We were honestly surprised by the rate we got and the overall quality of the hotel, which doesn’t have a restaurant or a breakfast area, but if you want, they’ll arrange it and deliver it straight to your room. The reception is located on the 3rd floor (they’re currently renovating the first three floors, which will be ready soon), but it didn’t cause any inconvenience at all. The only thing we didn’t like was the deposit required at check-in: we paid $600, and they don’t return it at check-out but only after 30 days. We didn’t know this, and it’s something to always keep in mind when traveling in the United States. I highly recommend this hotel and will definitely return, especially for the value for money—I couldn’t find anything better in the months leading up to our stay. Plus, the location is absolutely outstanding. Highly recommended.

Stayed in August 2025

Renovations. Homeless people at the entrance. Street vendors at the entrance. Trash buildup overnight at the corner of Church and Fulton.

Location. Walk to all World Trade Center attractions. Many subway stations, providing quick access to any part of the city. Views from hotel room were spectacular.

Stayed in August 2025

Construction at ground level

Ñice rooms and great location but elevators were slow

Stayed in August 2025

No breakfast

Location

Stayed in August 2025

I have asked to check out at 1pm which was agreed and noted by the from desk. The reason, I had a very important zoom conference that I was a key note speaker at. And on the day of the check out the cleaning lady was banging the door at 11am while I was speaking at the conference, and when I politely responded that my check out time was at 1pm and that I am on very important zoom conference, she did not even care. She continues insisting that I should leave the room, despite me explaining several time. She even said she did not care and that’s not her fault that no one told her about the check out time. It’s was horrible. The rudeness and the absolute zero hospitality and customer respect. Disappointed

Location, new refurbished rooms

Stayed in August 2025

We had included Breakfast but we didn’t know what was included because everything was charged for the room and we were not sure if is some limit or value we allow to have No one was able to explain to us

Room was very clean and comfortable

Stayed in July 2025

The lobby is still in progress and restaurant yet to appear, but these were minor dislikes. Overall an excellent hotel.

The M Social is newly refurbished, in an excellent downtown location and has good sized rooms. Also the optional view of the Hudson river is an inexpensive extra.

Stayed in August 2025

AC unit is too loud

The view and service is perfect

Stayed in August 2025

nothing

location and the room was “huge” for NYC

Stayed in August 2025

The front desk women was rude to me when I spoke to her about late checkout. I had infant with me. However when I met other guest there late checkout was accommodated without extra charge.

Location luxury

Stayed in August 2025

A/C in bedroom of our junior suite wouldn’t cool the room down. The sitting room did have cool air.

Great location with amazing views! Large rooms! Good places to eat nearby. Across from the 9/11 Museum and the Oculus and Freedom Tower.

Stayed in July 2025