Reviews of Holiday Inn Lumberton by IHG 3 stars

Had a Denny’s and it was around different stores

Everything from my check-in to my check-out

Well...there was a bug in my room but I only saw the one bug..

Wonderful place

The location is great. The beds are very comfortable. The facilities are nice.

The only issue was our room wasn't made up on Friday. That may have been a communication issue between us and the staff. Definitely not a deal breaker.

Did not eat the breakfast. We wanted an early start

Zero

The things got completely messed up the booking. They changed the dates on the confirmation. They sent us, but never changed it. And they sent it to him in so half it and refused, come let us stay away that night. It's a full refund should have already been sent. welcome.com. Has an email to do that? That correctly, we were not able to stay there that night, that's the. Refunds that have already been sent now. We have to fight for the. Refund, booking dot com is complete.Unable to book a single thing, right even after a forty five minute conversation with your customer service person in england. She told us it would be done right? When we arrived at the hotel, they said, yes, we can see the reservation, but it's for 5 nights from now. So they would not honor the reservation. We even woke up the manager and discuss it with him.And dan said there was nothing he could do. And we had to go pay for another night at a better hotel locally. Very sad, my family had to be put through that for over two hours of stress. What should have been a great finish to a great family vacation was ruined. Temporarily, by booking.com so much stress, a very simple error that nobody could fix. I'm believable with all the modern technology I had to tell a plane they couldn't pack the booking.com, booking.com, said they fixed it but never did, and would not do anything else about it while we were there waiting in line. Eleven o'clock at night. I have asked for a refund. The manager Dan or Dave, whatever his name is has asked. I sent an email stating that he did not allow us to stay there and still no refunding from booking.com. So yes, I have to take more stress and more pain i* t** a**, just to get a refund back where you guys screw it up. And of course, nobody's reached out, let's say, sorry, that's you. It's a terrible customer service and you did not do your business correctly and yet, I still have to spend more time getting my refund.

All good

N/A

We stayed just for one night as we traveled. The front desk staff where very helpful and friendly. There is a Dennys attached to this location which is very convenient. There were also other local food chains and convenient stores nearby.

Closeness to the road

Staff attitudes

The staff went above and beyond to get us in a room

The booking dates got messed up, and it took almost 2 hours to get it fixed, I still don't know if I'm getting charged for multiple nights even though I only stayed the one.