Reviews of Country Inn & Suites by Radisson, London, KY 3 stars
2035 West Highway 192, London, KY 40741, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewRoom was comfortable
Breakfast Saturday wasn’t the greatest. It wasn’t stocked very well. Sunday was better. It is hard to get in and out of the hotel. That is not necessarily their fault
Dear Guest, Thank you for your review. We are glad to hear you had a comfortable stay and enjoyed your room. Your comments about breakfast variety and access to the property are appreciated and will be taken into consideration for improvements. It is great to know Sunday breakfast was better, and we look forward to welcoming you back for an even better experience. Sincerely, Heidi Neff General Manager Country Inn & Suites by Radisson, London, KY gm@cislondonky.com 606-878-9900
Dear Guest, Thank you for your review. We are glad to hear you had a comfortable stay and enjoyed your room. Your comments about breakfast variety and access to the property are appreciated and will be taken into consideration for improvem… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThis hotel is located directly off of I-75 and has an abundance of stores and restaurants nearby. The free breakfast tasted good, and there was a decent amount of options. The staff at the hotel were very nice.
The rooms are very warm, dry, and stuffy. The bathroom is extremely small and there is no room for comfort.
Dear Brandon, Thank you for sharing your feedback. We are glad you enjoyed the convenient location, nearby restaurants, and free breakfast, and that our staff made a positive impression. We appreciate your notes regarding the room temperature and bathroom size and will use them to continue improving guest comfort. We look forward to your next visit. Sincerely, Hotel Manager
Dear Brandon, Thank you for sharing your feedback. We are glad you enjoyed the convenient location, nearby restaurants, and free breakfast, and that our staff made a positive impression. We appreciate your notes regarding the room temperat… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBreakfast was decent, but the cleanliness of the eating area was rather poor.
We had to move to 4 different rooms before they found us a clean room to stay in. First 2 rooms had stains on the bedding and stuff all over the floors along with some dead bugs. Third room the manager walked thru with me, and could see it was also dirty. Only reason I agreed to stay was because they couldn't guarantee me a refund for my stay since I booked thru booking.com.
Dear Guest, Thank you for sharing your experience. We regret the challenges you faced with cleanliness and the inconvenience of changing multiple rooms. Your comments about the bedding, floors, and dining area will be reviewed with our team to ensure higher standards are met. We appreciate your feedback as it guides us toward improving future stays. Sincerely, Hotel Manager
Dear Guest, Thank you for sharing your experience. We regret the challenges you faced with cleanliness and the inconvenience of changing multiple rooms. Your comments about the bedding, floors, and dining area will be reviewed with our tea… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation and price (which was appropriate for the class of hotel, see below) were the only positive things we could come up with.
The bed was horrible. Both my wife and I would fall to the middle of the bed due to the mattress (or lack thereof). The lobby room where our family wanted to play cards had the A/C broken, so it was extra warm in the room. The outside had piles of cigarette butts on the ground while the girl at the desk was on her phone. I let her know there was a pile of butts out there. At the breakfast, the waffle batter dispenser was broken so no waffles. There was no one attending the breakfast items, what little there was there. Kids running around the hotel everywhere. Many smokers hanging out right outside the front door. Do I need to go on???
Dear Jeffrey, Thank you for your detailed feedback. While we are glad you found value in the location and rate, we are very concerned about the issues you described with the bed, lobby air conditioning, cleanliness outside, and the breakfast service. This is not the impression we want to leave with our guests. Your comments will be shared with our team to focus on immediate improvements for a more comfortable and welcoming stay. We hope to have the chance to better serve you in the future. Sincerely, Hotel Manager
Dear Jeffrey, Thank you for your detailed feedback. While we are glad you found value in the location and rate, we are very concerned about the issues you described with the bed, lobby air conditioning, cleanliness outside, and the breakf… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location was great. Room set up was great.
DIRTY..NASTY...dead bugs in the tub..pulled the sheets down to the end of the bed to get in bed and the sheets were dirty with stains of pee and OTHER fluids. Clearly visible. Grose!! I told the girl at the desk she just said sorry. Like it was no big deal. DONT STAY HERE. Photos don't do it justice..trust me nasty.
Dear Guest, Thank you for sharing your experience. We are very concerned to hear about the condition of your room and the response you received from the front desk. Cleanliness and proper service are priorities, and your comments will be addressed with our housekeeping and staff teams for immediate attention. Guest feedback like yours is important in guiding improvements to ensure a more comfortable and reliable stay. Sincerely, Hotel Manager
Dear Guest, Thank you for sharing your experience. We are very concerned to hear about the condition of your room and the response you received from the front desk. Cleanliness and proper service are priorities, and your comments will be a… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewNo towel bars. Had to hang wet towels over shower bar. It could have been a lot cleaner.
Dear Linda, Thank you for sharing your experience. We appreciate your feedback regarding cleanliness and the absence of towel bars in the room. Your comments highlight areas where we need to focus on making improvements to better meet guest expectations. We value your input and will work toward creating a more comfortable stay in the future. Sincerely, Hotel Manager
Dear Linda, Thank you for sharing your experience. We appreciate your feedback regarding cleanliness and the absence of towel bars in the room. Your comments highlight areas where we need to focus on making improvements to better meet gue… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNone
Not worth of paying over $160. Poor customers service, room was filthy awful breakfast. It's NOT Radisson quality.
Dear Sheldon, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness and maintenance of your room. Your comments about the bathtub and sink have been noted, and we will address these concerns with our housekeeping team to ensure improvements are made. We strive to provide a quality experience for all our guests, and it's clear we fell short during your visit. Your feedback regarding customer service and breakfast is also appreciated, as it helps us identify areas for growth. We hope you will consider giving us another chance in the future to provide you with the stay you expected. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Sheldon, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness and maintenance of your room. Your comments about the bathtu… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNice breakfast, fun pool & large room.
The property was older and needed a little tlc.
Dear Bonnie, Thank you for taking the time to share your thoughts with us. We’re glad to hear that you enjoyed our nice breakfast, fun pool, and spacious room. Your feedback regarding our staff, cleanliness, location, facilities, comfort, and value for money is greatly appreciated, as it helps us identify areas for improvement. We acknowledge your comments about the property needing a little TLC, and we are committed to enhancing our guests' experiences. Your insights are invaluable to us, and we hope to welcome you back for an even better stay in the future. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Bonnie, Thank you for taking the time to share your thoughts with us. We’re glad to hear that you enjoyed our nice breakfast, fun pool, and spacious room. Your feedback regarding our staff, cleanliness, location, facilities, comfort… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewIt looked it had mold in the shower
Dear Debbie, Thank you for taking the time to share your feedback. We're thrilled to hear that you found our staff, cleanliness, location, comfort, and value for money to your satisfaction. However, we sincerely apologize for the concerns you raised regarding the facilities, particularly the issue with mold in the shower. Your comments are important to us, and we will address this matter with our maintenance team to ensure a better experience for future guests. We appreciate your insights and hope to welcome you back for an improved stay. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Debbie, Thank you for taking the time to share your feedback. We're thrilled to hear that you found our staff, cleanliness, location, comfort, and value for money to your satisfaction. However, we sincerely apologize for the conce… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewStaff super friendly. Rooms clean
Outside was very dirty. Patio furniture was dirty and ripped up. Trash on the ground
Dear Sizemore, Thank you for taking the time to share your thoughts about your recent stay with us. We’re thrilled to hear that you found our staff to be super friendly and that your room met your cleanliness expectations. However, we sincerely apologize for the condition of the outdoor areas, including the patio furniture and the trash. Your feedback is invaluable, and we will certainly address these issues to enhance the experience for future guests. We appreciate your insights and hope to welcome you back for a more enjoyable stay. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Sizemore, Thank you for taking the time to share your thoughts about your recent stay with us. We’re thrilled to hear that you found our staff to be super friendly and that your room met your cleanliness expectations. However, we si… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewIt was close to the expressway
My room was handicapped accessible. I didn’t Request that and I am not handicapped. I did arrive later in the evening. I did book it weeks in advance. I wanted to take a shower and a shower not in a tiled room with a shower curtain like I was at summer camp. The shower looked very worn and not something I felt safe stepping my bare feet in. I didn’t bring shower shoes. I did go up to the front desk to speak of my displeasure, and the hotel was completely booked, and there was nothing that they could do even though I had booked weeks in advance and not requested that type of room.
Dear Kristen, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and the pleasant service you received during your stay. However, I sincerely apologize for the discomfort you experienced with the bathroom facilities and the room assignment. Your concerns regarding cleanliness and the condition of the shower have been noted, and we will address them with our maintenance team to ensure improvements are made. We understand how important it is to feel comfortable after a long journey, and we’re sorry we fell short in this regard. Your feedback is invaluable in helping us enhance our guest experience. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Kristen, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and the pleasant service you received during your stay. However, I sincerely apologize for the discomfort you experie… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewFood was great
Room 307 air didn't work well, not cool enough. King bed bottom sheet would not stay on...old an no elastic. Ice maker on 3rd floor not working, had to go to 1st floor for ice.
Hello Schild, Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you found our staff to be a highlight of your stay and that you enjoyed the food. We appreciate your comments regarding the cleanliness and comfort of your room, as well as the issues you encountered with the air conditioning and bedding. Your insights are invaluable, and we will certainly address these concerns with our team to enhance our guests' experiences. We also apologize for the inconvenience with the ice maker; we understand how important these amenities are for a comfortable stay. We hope to welcome you back in the future for an even better experience. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Hello Schild, Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you found our staff to be a highlight of your stay and that you enjoyed the food. We appreciate your comments regarding the cleanlines… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewNice bed.
Dear Susan, Thank you so much for your wonderful 10-star review! We are thrilled to hear that you enjoyed your stay with us and that our staff, cleanliness, location, facilities, comfort, and value met your expectations. It warms our hearts to know that your daughter chose our hotel for such a special occasion. We're glad you found the bed comfortable, as a good night's sleep is so important. We look forward to welcoming you back for another memorable experience! Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Susan, Thank you so much for your wonderful 10-star review! We are thrilled to hear that you enjoyed your stay with us and that our staff, cleanliness, location, facilities, comfort, and value met your expectations. It warms our heart… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewComfortable and staff nice
Clean up was a challenge for custodial staff. I think they were doing their best but i guess some guests were not helping the cause.
Dear Sandra, Thank you for taking the time to share your thoughts with us! We’re thrilled to hear that you found our staff to be nice and that you enjoyed the comfort of your bed during your stay. We appreciate your feedback regarding cleanliness and understand that maintaining high standards can be challenging, especially with busy guests. Your comments will certainly help us focus on areas where we can improve. We’re glad to know that you will choose to stay with us again on your next visit, and we look forward to welcoming you back! Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Sandra, Thank you for taking the time to share your thoughts with us! We’re thrilled to hear that you found our staff to be nice and that you enjoyed the comfort of your bed during your stay. We appreciate your feedback regarding clea… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewHonest, the room we received wasn't as advertised on the booking website.. wrong pictures with the wrong description. We just dealt with it.
Wasn't the room we wanted for our family of four. We also didn't get have but half a roll of toilet paper.. no extra blankets or pillows were available for the sofa bed. I had to clean the tables and stuff off since they were still dirty.. you should've seen my lysol wipes and hiw unclean things were. Lack of light in the room. Beds were very uncomfortable, I sank in way too much and I'm not a heavy person I weigh 170. Ac unit was rattling and was loud. Tv's didn't work correctly either. We also didn't receive enough towels for our room there was four of us and I placed that in the booking.
Hi Megan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discrepancies you experienced regarding the room description and the overall cleanliness. It’s concerning to hear that the accommodations did not meet your expectations, especially for your family. We appreciate your honesty about the issues with the beds, air conditioning, and the lack of supplies in your room. Your comments are invaluable as we strive to improve our services and facilities. We hope you might consider giving us another chance in the future to provide you with a better experience. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Hi Megan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discrepancies you experienced regarding the room description and the overall cleanliness. It’s concerning to hear that the accommodation… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe staff was very welcoming and helpful. Rooms were clean and well stocked
It was difficult to get to because of construction and the hotel below but up a gate to block anyone from getting through to them.
Dear Christina, Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our staff welcoming and helpful, and that you enjoyed our breakfast and facilities. Cleanliness is a top priority for us, so it's great to know that you appreciated the well-stocked rooms. We understand that accessing the hotel was challenging due to construction, and we appreciate your patience during this time. Your insights are valuable to us as we continually strive to enhance our guests' experiences. We hope to welcome you back soon for another enjoyable stay! Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Christina, Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our staff welcoming and helpful, and that you enjoyed our breakfast and facilities. Cleanliness is a top priority for … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewRight off the interstate
Floor was visibly dirty in the room upon check in. Housekeeper did not speak english so had to get someone else. They handed me a broom and dust pan and waited while I cleaned the floor. Light bulb was out in one of the 2 lamps. The air conditioner made a horrible sound all night long so was unable to sleep well.
Dear Tamara, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient, but we sincerely apologize for the cleanliness issues and the discomfort you experienced during your visit. Your comments about the housekeeping service and the maintenance of the air conditioner are concerning, and we appreciate you bringing them to our attention. We strive to provide a comfortable and welcoming environment for all our guests, and your experience does not reflect our standards. We will address these issues with our team to ensure improvements are made. Thank you again for your valuable feedback. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Tamara, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient, but we sincerely apologize for the cleanliness issues and the discomfort y… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewStaff was very friendly. Location was great. Bed was comfortable.
Bathrooms were pretty dirty. Mold in the shower. Pizza box underneath the sink stand that attracted ants all in the room. Needs a thorough cleaning.
Dear Guest, Thank you for taking the time to share your feedback. We are thrilled to hear that you found our staff friendly and enjoyed our great location, as well as the comfort of our beds. However, we sincerely apologize for the cleanliness issues you encountered in your bathroom and the room. Your comments regarding the mold and the pizza box have been noted, and we take them very seriously as we strive to maintain high standards for our guests. We appreciate your insights, as they help us improve our services. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Dear Guest, Thank you for taking the time to share your feedback. We are thrilled to hear that you found our staff friendly and enjoyed our great location, as well as the comfort of our beds. However, we sincerely apologize for the cleanli… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewOk location,
It wasn’t very clean. Stains on the bed covers dirt in the floor and the tv was so complicated to figure out had to ask the woman at the front desk
Hello Kenneth, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff and the recognition of our cleanliness efforts, though we regret that your experience did not meet your expectations in several areas. We apologize for the cleanliness issues you encountered with the bed covers and the floor, as well as the difficulties you faced with the TV. Your comments regarding our facilities and comfort have been noted, and we will use this information to make necessary improvements. We strive for a better experience for all our guests and hope you will consider staying with us again in the future. Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, London, KY
Hello Kenneth, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff and the recognition of our cleanliness efforts, though we regret that your experience did not meet your expect… Show more