2725 North Black Canyon Highway, Encanto, Phoenix, 85009, United States
#138 of 144 hotels in Phoenix
Guests' ChoiceBased on 1041 hotel reviews
4.2Cleanliness
5.1
Comfort
5.3
Location
5.3
Facilities
4.9
Staff
5.6
Value for money
5.3
Free WiFi
5.8
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End of dialog contentReviewed: 21 July 2025
Begay
United StatesThe floors inside the room were like bumpy and you could tell it was from water damage. The tv didnt work and was stuck on one channel. The area outside the motel lacked cleanliness.
The property was clean and didnt smell a type of way and it was an easy check in
Stayed in June 2025
Reviewed: 10 May 2025
Henry
United StatesI didn't like the fact that the advertisement was deceptive it did not state on booking.com either from the hotel or from booking most likely probably from the hotel if there was absolutely no TV working and no internet and the remote control that they gave you was from a completely different TV very bad service and miserable stay on that part
I like the fact that it was very spacious inside almost looked like a suite only thing that it didn't have was a stove
Stayed in May 2025
Reviewed: 8 May 2025
Rivera
United StatesI’ve stayed there plenty of times so I Am aware of the area and the kind of people who roam around there but this time for not to even be a televisión available and when I called the lobby and there was no answer so i walk down there just to be told most rooms don’t have functioning tvs… i even asked for just a remote and wasn’t able to even get that. I was upset, uncomfortable and bored so i left
Stayed in May 2025
Reviewed: 11 March 2025
Jose
United StatesDirty bathroom and prostitutes in parking lot
Stayed in March 2025
Reviewed: 10 March 2025
Maria
United StatesTo many homeless and they tried breaking into my car… the hallways smell like pee not what I expected
Stayed in March 2025
Reviewed: 5 March 2025
Eden
United StatesI asked for non smoking room and she gave us smoking room. It stinks so bad and gave me allergies.
Nothing. Ran down motel
Stayed in March 2025
Reviewed: 17 February 2025
Stroud
United StatesGet a pool
I like the fact that everything was close by
Stayed in February 2025
Reviewed: 13 February 2025
Thomas
United StatesMiss the shower amenities, staff was lackadaisical and uninterested in clientele. Asked for late check out, told noon no longer, and charged for 2nd night after agreeing to an hour later check out. Clerk could provide no receipts for either day and it was a business trip where receipts were needed.
Close proximity to my meetings, price
Stayed in February 2025
Reviewed: 22 January 2025
Mercedes
United StatesThe beds were hard, the tub felt like it was going to fall, it was wobbly and dirty. The TV didn't work too well. The sink was dirty.
Wasn't happy at all.
Stayed in January 2025
Reviewed: 21 January 2025
De
United StatesThere were dog paw prints on the bed sheets and fur on the blanket so it’s safe to assume that nothing was changed or washed. I read on reviews that the tv didn’t work and that was an issue i had. Fortunately enough I’m a little tech savvy so i was able to find the issue and fix myself. The hdmi port was in the wrong port or the port just wasn’t functioning so once i switched it, the tv channels popped up.
They let me check in a few hours early.
Stayed in December 2024
Reviewed: 20 January 2025
William
United StatesToo much activity around the area
Stayed in January 2025
Reviewed: 9 January 2025
Thomas
United StatesNothing
They're in the process have remodeling but the rooms were really nice and comfortable
Stayed in December 2024
Reviewed: 27 December 2024
Snyder
United StatesThe bathtub was not clean and had toilet paper in it. The doors were all scratched. The was not any hot water for the shower it barely got like warm. The refrigerator leaked water on the floor as well. One of the lights by the bed was out too
The location and mostly clean and relatively quiet
Stayed in December 2024
Reviewed: 20 December 2024
Richard
United StatesInterior of room needs painted. Parking lot trashy. No breakfast.
Comfortable Beds
Stayed in December 2024
Reviewed: 13 December 2024
Jesus
United StatesI saw a couple of cockroaches
Stayed in December 2024
Reviewed: 20 November 2024
Briar
United StatesThere were illicit activities in the parking lot but luckily my car wasn’t broken into
The room was clean enough
Stayed in November 2024
Reviewed: 11 November 2024
Pam
United Statesit had roaches in both arms we stayed in...they put us in one room but had roaches and they moved us to another room, and it had roaches too....needs fumigation
beds and room was clean...
Stayed in November 2024
Reviewed: 7 November 2024
Joseph
United StatesThe room was nothing like the pictures. The bed was in the middle of an otherwise empty room. No chair or desk in the room. No fridge or microwave or anything that is supposedly included. One of the outlets on one of the end tables didn’t have power. It felt like the room was hastily remodeled just before being listed. Listing said there’s WiFi, but there is none.
It was a good location
Stayed in November 2024
Reviewed: 27 October 2024
Kawayne
United StatesOutside was noise and room smelled of weed
I like the location
Stayed in October 2024
Reviewed: 12 August 2024
Joy
United StatesWas in a scary environment
Had a place to sleep
Stayed in August 2024
Reviewed: 23 July 2024
Gabrielle
BrazilI arrived and the room was terrible, very durty smell smoke. And the place is not good to stay.
Stayed in June 2024
Reviewed: 16 July 2024
Julia
United States1st room ac was broken, then 2nd room did not get the wifi signal when it clearly states that there is free wifi in every room. Staff didn't know one thing from another, and never followed through with what they said they would do.
Price was ok at best, and there was free breakfast every morning.
Stayed in July 2024
Reviewed: 15 July 2024
Rajnikant
United StatesTV remote broken
Location and price
Stayed in July 2024
Reviewed: 30 June 2024
Jacqueline80
United StatesNo refrigerator, lots of people yelling cussing talking all hours of the day. TV had no signal, wifi was not working.
The beds, ac worked,
Stayed in June 2024
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