7625 East Ben White Boulevard, Austin, TX 78741, United States
#167 of 214 hotels in Austin
Guests' ChoiceBased on 789 hotel reviews
7.1Cleanliness
7.7
Comfort
7.7
Location
8.4
Facilities
7.2
Staff
8.1
Value for money
7.6
Free Wifi
8.1
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End of dialog contentReviewed: August 30, 2025
George
United StatesIt needed some maintenance all over. And the elevator was old and sketchy.
The room was cool. I liked the two separate rooms it had, very spacious
Stayed in August 2025
Reviewed: August 19, 2025
Christopher
United StatesI booked the hotel with a pool. The pool was broken and I was told that it has been broken for months. If I would have known that the pool was broken I would have booked somewhere else. The website should let people know if hotel’s facilities are not available. Also the elevators felt like they were going to brake every time we got on them. The free breakfast was not good with powder eggs, greasy sausage, and rotten apples.
The staff were nice.
Stayed in August 2025
Reviewed: August 11, 2025
Fiona-wexford
IrelandNo noise insulation at all it seemed. Disturbed by lots of noise bot outside and inside despite asking friends the quietest room possible at reservation. Pool looked unmaintained. Windows really need replacing!
Location very good . Close to the airport with shuttle bus pick up -they collected us quite quickly once we called. Staff friendly
Stayed in August 2025
Reviewed: July 29, 2025
Anna
United StatesI literally tried to call and message the hotel the same moment I booked, asking if they offered shuttle transport at 12am- no one ever answered. I tried to cancel and get a refund- no response. Finally ended up having to stay there and spend 25 extra dollars on an uber to get to a hotel that was supposed to be at the airport. Everything was misleading and getting in touch with anyone was impossible.
Clean, very nice staff
Stayed in July 2025
Reviewed: July 20, 2025
Geolivie11
GreeceThe staff at reception was very rude and passive-aggressive
Stayed in June 2025
Reviewed: July 1, 2025
Mayra
United StatesElevators didn’t work, seems it needs to be refurbished as carpets were old & dirty. Musty smell
Spacious rooms, friendly staff
Stayed in June 2025
Reviewed: June 30, 2025
Sofia
United StatesThe elevator and the stairs closest to our room towards the end of the hallway were “out or order” and the ice machine on the 3rd floor didn’t work and the pool was closed due to not being cleaned/green.
It was clean and the staff was friendly.
Stayed in June 2025
Reviewed: June 24, 2025
Danell
United StatesWe didn't like two things about the breakfast. They need to change the waffle mix to another brand or they not mixing it right. It would have been good if they had bacon as a second meat option i don't eat sausage patties. The hotel needs a little interior maintenance. The ceiling in the hallways. We had a little area on the ceiling in the room that needed painting. The elevator was hot.
The price was reasonable. The staff was very helpful and nice. The housekeepers works really hard at this property it's clean. At this property the water stays hot if you're a person that takes longer showers.
Stayed in June 2025
Reviewed: June 23, 2025
Arol
QatarVery basic breakfast
The place was clean and all facilities were functional Location terrific close to the airport and a Danny’s Restaurant
Stayed in June 2025
Reviewed: May 30, 2025
Jasmine
United StatesThe pool was out of service no where was that stated on the reservation
Convenient,easy booking
Stayed in May 2025
Reviewed: May 27, 2025
Mario
United StatesI stayed in room 217 and I have done it in the same room several times and the carpet is broken, it is in bad condition, the TV does not work, the internet, I let them know so they could help me, the maintenance man said it was normal for the internet not to work well.
The location is great, as are the facilities.
Stayed in May 2025
Reviewed: May 21, 2025
Larry
United StatesNo swimming pool Sanna, the workout room is locked
The Staff wasvery nice and friendly
Stayed in May 2025
Reviewed: May 21, 2025
Gladys
United StatesThe shuttle was broken down and couldn’t take me to the airport, had to find alternate accommodation.
Location
Stayed in May 2025
Reviewed: May 19, 2025
Thomas
United StatesSwimming pool closed during very hot time of year in Texas
SUPER friendly and extremely helpful staff!!
Stayed in May 2025
Reviewed: May 12, 2025
Hewitt
United Statesbreakfast
the staff
Stayed in May 2025
Reviewed: May 12, 2025
Hewitt
United Statesthe breakfast sucked
The staff was amazing and I do mean amazing customer service, people orientated, respectful, friendly
Stayed in May 2025
Reviewed: May 7, 2025
Sharon
United StatesMaintenance in the room on the tub. They HAD TO HAVE KNOWN before we got there that the tub faucet was broken. Either that or the tub couldn’t have been cleaned with water! You couldn’t turn it on and the faucet handle fell off. Had to had key cards made 3 times and change to a second room.
Liked location, cleanliness, breakfast,
Stayed in May 2025
Reviewed: April 28, 2025
Rodriguez
United StatesOnly thing was the bed very uncomfortable
Everything was good staff room
Stayed in April 2025
Reviewed: April 17, 2025
Kilbey
United StatesNot updated, very dark lobby
It was inexpensive
Stayed in March 2025
Reviewed: April 5, 2025
Marco
United Statesshower needs work
staff went out and beyond to set my room before I got tgere
Stayed in April 2025
Reviewed: March 20, 2025
Barika
United StatesThe cleanliness was just fair . They should atleast clean the rooms every other day not every third day. It is a stretch and also they should vacuum their hallways daily
The location
Stayed in March 2025
Reviewed: February 18, 2025
Samantha
ThailandThe shuttle service should start from the time the first flight start from the airport. If earlier flights no shuttle service is provided
Closer to airport.
Stayed in February 2025
Reviewed: January 16, 2025
Leticia
United StatesMy husband checked us in and I met up with him later that evening. By then he was asleep and I noticed how loud the heating unit was everytime it went on. It sounded like a jet plane taking off every 15 minutes. I would have asked for a different room otherwise.
The location was excellent and the room was comfortable and clean. The staff was friendly.
Stayed in January 2025
Reviewed: January 8, 2025
Lynnett
United StatesRoom was small. There seemed to be a clean water leak, near the baseboard, and possibly black mold, in the bathroom near the shower. The shuttle driver called in sick and no substitute shuttle driver was provided. Resulting in having to pay for an Uber.
Close to airport The front desk staff was excellent.
Stayed in December 2024
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