Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Minnesota hotel reviews
  4. Bloomington hotel reviews
  5. Reviews of Holiday Inn Express & Suites Bloomington West by IHG

Reviews of Holiday Inn Express & Suites Bloomington West by IHG 3 stars

7770 Johnson Avenue South, Bloomington, MN 55435, United States

#34 of 46 hotels in Bloomington

Guests' Choice

Review score

Based on 306 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    8.0

  • Free WiFi

    9.0

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 31 August 2025

    7.0
    Good hotel with great breakfast!
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Pool area dirty Counter cracked in our room

    Loved breakfast! Across the street from Trader Joe's! The pool was great

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    We like the accommodations and location. The detours nearby are a distraction.
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    The toilets are low and for us older people, difficult sitting down and getting up - especially since there aren't any bars to grab for assistance. There isn't anywhere to put bars so higher toilets would be beneficial.

    The breakfast is very good. Need one more pancake unit. We had the unit with the extra chase which gives more space as opposed to the regular twin or double room. Easy internet set-up.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    7.0
    Nice place but would prefer to be closer to airport and mall of America.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Far from dining facilities and airport.

    Nice dinning room with outdoor patio.

    Stayed in July 2025

  • Reviewed: 6 August 2025

    7.0
    Large family, two rooms, one weekend
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pool was very small. Max cap. 30 The bathroom door didn't lock. There was a quarter as well as dirt/ crumbs on the carpet. The pull out sofa was absolutely horrible. You could feel every single spring. It was also super loud and squeaky. The lock on the room door didn't seem to work well with the keys. There was so much noise at night. Until about 2am,

    Breakfast was great. Beds and pillows were. Dove brand soaps were nice.

    Stayed in August 2025

  • Reviewed: 28 July 2025

    9.0
    Was very good stay and felt welcome
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Paying for parking

    Staff was very nice and understanding

    Stayed in July 2025

  • Reviewed: 12 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Good location

    Stayed in May 2025

  • Reviewed: 20 May 2025

    9.0
    Nice!
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and comfortable. Staff were very kind and helpful.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    9.0
    Comfortable and clean.good breakfast
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Close to hospital

    Stayed in May 2025

  • Reviewed: 30 April 2025

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very crowded weekend with many, many guests. Families with kids were coming from the pool soaking wet, carrying large inflatables, getting everyone WET on the elevator. How about posting a policy - NO INFLATABLE TOYS on the elevator? The hotel is TOO SMALL to be accommodating pool toys with so many guests on 2 elevators.

    Stayed in April 2025

  • Reviewed: 18 April 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 2 nights

    The room we made the reservation for was not theone provided, they said that's what booking.com sent to us , it wasn't a suit with separate rooms It was uncomfortable since we were two separate couples, I figured that what you get when booking with booking.com they charge for a more expensive room and you don't know what you're going to get

    Great breakfast, the place was in a good area

    Stayed in March 2025

  • Reviewed: 7 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom need remodeling. Door opens in almost hitting the toilet and blocks the bathtub, very crowded.

    Breakfast was good and various options to choose from. Juices were watered down so kinda disappointed but coffee was good.

    Stayed in April 2025

  • Reviewed: 29 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    The low toilets. As we age, it's more difficult to sit low and then to rise.

    We like the location as we arrive in the Metro area from Hwy 169 south and then use the shuttle to and from the airport.

    Stayed in February 2025

  • Reviewed: 29 March 2025

    8.0
    Frustating
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    Breakfast area inadequately staffed for the number of people staying at hotel.. Front desk staff showed little interest in problem with TV serviced, when reported around 6.30 pm on March 26. Only one channel (CNN) could be picked up, Others channels displayed " scrambled or weak signal ' message.

    Location met our needs.

    Stayed in March 2025

  • Reviewed: 11 March 2025

    8.0
    Happy with my stay!
    • Business trip
    • Solo traveller
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing comes to mind

    Everything I needed to start my day.

    Stayed in February 2025

  • Reviewed: 23 February 2025

    9.0
    The beds were comfy, the room clean, and breakfast was more than expected. A good stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    A $10 parking fee was added that didn’t seem necessary.

    It was a decent distance to the MOA and easy to find.

    Stayed in February 2025

  • Reviewed: 16 February 2025

    7.0
    Screwed over again
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They had us showing we were booked for a different day or so they said and our room we booked wasn’t available. Instead of a 2 bedroom suite for 4 adults they only had 2 king size bedrooms that they said I could have for the same price but oddly enough ended up costing me more. Also had to pay for parking which there was nothing on the app or total price I was quoted saying that. I even showed them my confirmation and total price on my app but was told pretty much tough luck

    It was quiet

    Stayed in February 2025

  • Reviewed: 12 February 2025

    8.0
    Reasonable price, great service and breakfast
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Not much. The carpeting in the hallways is due for replacement. But so what.

    The front desk woman upon checking in was great. Very helpful, cheerful and friendly. The breakfast that was included couldn’t have been better. The shuttle service was also very convenient and worked out very well.

    Stayed in January 2025

  • Reviewed: 21 January 2025

    9.0
    Very happy.
    • Leisure trip
    • Solo traveller
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Bathroom door awful tight.

    Very quiet room and fairly close to the hospital. Price was great.

    Stayed in January 2025

  • Reviewed: 3 January 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    We saw the night desk clerk outside nearly passed out. She seemed drugged and incoherent

    Stayed in December 2024

  • Reviewed: 30 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    One elevator was out of service, long wait.

    Stayed in December 2024

  • Reviewed: 27 December 2024

    8.0
    i would gladly go back to this hotel if they can get the internet thing figured out! The fact that I wasn’t able to use
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    My only complaint would be internet access!! And for me, that’s a BIG one! I tried logging onto the hotel internet, but I never could get it to work on my iPad. I always travel with my own Verizon hot spot, and even that wouldn’t work in the room. Internet access is very important for me, so it was quite annoying! I actually went home to get my AT&T hot spot and that did work slightly better, but I should not have had all those problems. I’m not sure what was going on, but I was able to log onto the hotel WiFi on my phone, but NOT my iPad! I did have slightly better luck with the AT&T service than the Verizon service, but the hotel WiFi should have worked no matter what device I was using! Maybe the hotel WiFi somehow blocked any other WiFi service? Regardless, I wasn’t even able to log onto the hotel WiFi, so that was worthless to me. I would suggest that, in this day and age, you make sure that WiFi is ALWAYS available to all the guests!

    The rooms were clean and well equipped, the front desk staff were very accommodating, the breakfast was OK…or as well as can be expected with a hotel breakfast…overall it was a fine experience.

    Stayed in December 2024

  • Reviewed: 9 December 2024

    7.0
    Decent stay. Would consider going back.. maybe
    • People with friends
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Pool had too much chlorine in it, our eyes were burning so badly all night. Pool is small for how large the hotel is. Breakfast was decent but on the bottom scale of hotel breakfast’s that I’ve had (this is my favorite part of a hotel stay). The day bed was also disgusting!!! It was soooo gross, we made a pallet on the floor instead.

    Spacious room. Accommodations were simple. Free breakfast. Heated pool.

    Stayed in December 2024

  • Reviewed: 4 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The elevators were horrible. Felt very unsafe and slow. One broke at one point and wasn’t functioning. Breakfast seemed mostly like microwaved instant food.

    My kids enjoyed the pool and included breakfast. Coffee was so good!

    Stayed in November 2024

  • Reviewed: 17 September 2024

    8.0
    If you want a good nights' sleep stay here but bring your own shower /bath gel!!!!!!!
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    The soap containers in the shower are very difficult to reach when taking a bath!!!!!!! Just put our a few small bars of soap.

    Our room on the 3rd floor was very quiet.

    Stayed in September 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: