Room waa very dusty, TV didn't work

The location is convenient, pools were good, on-site restaurants were good

Stayed in July 2025

Some facilities were lacking during our stay. For example, there was not enough toilet paper or trash bags provided. and facial tissues—an essential item—were not available. The pool area also had too few umbrellas

This was a wonderful place to stay during our vacation. Everything was comfortable and exceeded our expectations.

Stayed in August 2025

Room was dusty, hadn't been cleaned

Location is good, pools were good

Stayed in July 2025

The beds are not confortable at all

The location

Stayed in August 2025

The cleanliness of the rooms were the biggest issues. First room had mold in the shower, luckily they had another room we could change to. The bathtubs are not useable. Floors were pretty nasty and needed to be wiped down at a minimum.

The property was perfect for our family vacation. We opted for the 2 bedroom Brighton room, very spacious. Amazing staff at the embassy

Stayed in August 2025

Wasn't as clean as could've been. Rug dirty. The refrigerator wasn't clean..chair pads at dining table needed cleaning, lights wasnt working in dining room. Had to spray airfreshener entire stay. Couch in livingroom need cleaning or replaced.

Location, huge rooms and condo size.

Stayed in August 2025

The price per night was ridiculous due to the fact I didn’t get a room close to the pictures on booking.com. Our room was very outdated, the shower squeaked the whole time it was on. When we checked in, they told us they just cleaned the carpets and they were soaking wet. I expected more for $700 a night from Hilton. Besides being disappointed by the room, I would stay again ONLY if I had an updated condo.

The outside of the property was kept up and beautiful. The location was close to everything. My kids loved the waterslides! The continental breakfast was nice.

Stayed in July 2025

No house keeping and limited cleaning supplies.

We stayed in Brighton Tower. It was really nice and the negative comments about Kingston Plantation may be valid but I did not experience anything negative.

Stayed in July 2025

We spent two hours sitting in the lobby waiting for our room to be ready. No text as promised- finally went back to desk and found they forgot to text us. Minor annoyance but you need to start a stay at your property with a little better customer service.

Fabulous location. You can park your car and enjoy your vacation on foot

Stayed in June 2025

The staff was rude did not have any information. The only person that was able to help me was the concierge people are checking in staff did not have a clue what they were talking about. The manager was rude. The check-in person who checked me in stressed me out to the point that I wanted to cancel my booking and lose money. When I got ready to leave the checkout person was in confident as well.The staff was rude did not have any information. The only person that was able to help me was the concierge people are checking in staff did not have a clue what they were talking about. The manager was rude. The check-in person who checked me in stressed me out to the point that I wanted to cancel my booking and lose money. When I got ready to leave the checkout person was incompetent as well. She had me so stressed thinking I didn’t pay for my room and I know I did

The property was very nice neat very upscale and convenient

Stayed in July 2025

Furnishing outdated and dusty. Old furniture not nicely decorated.

Easily accessible.

Stayed in July 2025

Booking was misleading. Hotel checked us into a room that was already occupied.

Close to the beach

Stayed in July 2025

Room too small

The staff and location

Stayed in May 2025

We found a roach in the room. It must have came thru the balcony but thankfully maintenance came and terminated the whole suite.

The property itself is nice and very family oriented. Thankfully the manager was very accommodating after the mess Booking.com caused. I will NEVER book thru them AGAIN!

Stayed in July 2025

It wasn’t what I booked

Near the beach

Stayed in June 2025

Nice safe area!

Stayed in May 2025

The sheets were super rough and only 2 small pillows per bed were provided. The carpet had a little bit of a smell.

It was close to everything we needed. Pools were very nice and it included a kids cove.

Stayed in June 2025

N/A

All was good

Stayed in April 2025

The condos were not as clean and the beds were uncomfortable and we saw small bugs upon check in.

I love the location and friendly staff and all of the amenities that you have.

Stayed in April 2025

N/a

Restaurants on property, peaceful, good location

Stayed in April 2025

The bed was hard and very uncomfortable. It felt like a very old mattress. I woke up to a sore back every morning.

The views were awesome

Stayed in April 2025

1st room they gave us was too small for the price. We upgraded for additional fee.

I loved how peaceful the location was.

Stayed in March 2025

The water pressure in the showers weren’t strong enough and we would’ve liked the water to be hotter than what it was.

The view, the space, the layout everything was lovely.

Stayed in March 2025

$13.99 for parking everyday is horrible and I went to the Embassy restaurant on 2/15/25 about 3:30 and I was there for about 20 minutes and neither of the two females would would come and take my order!

Room was nice 👌

Stayed in February 2025