There was a concert nearby that we could easily hear through the (closed) windows. We fell asleep anyway, but just be aware that if you're sensitive to noise, you may want to book when there's not a concert in Millennium Park.

Great location! The room was very clean and comfortable, and the bed and bedding were cozy.

Stayed in September 2025

I love everything about the hotel.

Stayed in July 2025

Nothing

Location reputation of the Kimpton brand.

Stayed in May 2025

The room and the happy hour

Stayed in July 2025

The bedding was not very comfortable and felt very rough. Also the room temperature stayed around 72 degrees even though I set it to 65…

Beautiful overall ambiance! Relaxing dim lighting throughout the halls and updated tech features made the feel even more luxurious. Such great character and beautifully designed features.

Stayed in July 2025

Room was not stacked with a mini bar or pay for products, no salts, balms or bubbles for the bath - called the desk and they brought a very small salt option, isn’t really close to anything great but within a 10-15 minute walk to most places.

Hotel was in a beautiful old building, very clean, staff were fabulous, room was very comfortable and quiet

Stayed in April 2025

The particular room that I had only had a small window so the room was a little dark.

Great Loop location. Walkable.

Stayed in June 2025

The beds were comfortable, the room service was excellent and the staff friendly.

Stayed in June 2025

It’s beautiful, great location. The restaurant was 10/10. The staff members are amazing the hotel is dog friendly! I loved it

Stayed in June 2025

A little bit of a strange lay out - former office building that shares space with other uses now -rooftop restaurant wasn’t particularly interesting.

Great location- very close to Lakefront- easy Blueline to OHare! Quiet! Love Kimpton happy hour and bikes!

Stayed in June 2025

Anything

Everything is good

Stayed in May 2025

Limited amenities… The room was a bit small and had a small window. We had to call for maid service and they didn’t show up until the afternoon when we were in the room. I would like maid service to be automatic without having to ask for it.

We loved it! We liked the historic details of the hotel, the high ceilings and lots of light in the shared spaces… The Fillmore restaurant on the ground level was excellent. We really enjoyed having our coffee in the morning in the lounge space.

Stayed in May 2025

Location isn’t wonderful; there was a lot of construction noise in the morning. Also — our room layout, although a king deluxe, was odd and didn’t have a couch, comfy chair, etc. Very awkwardly laid out and not conducive to feeling cozy, though decor was very nice. Also breakfast at restaurant was very slow.

Loved the bed, bathroom, and gym facilities. Bathrobes and wonderful smelling bath supplies are consistently great at Kimpton. I also enjoy the free wine during happy hour and good coffee in morning

Stayed in April 2025

There was nothing I didn’t like.

I loved everything about my stay! Emily provided excellent customer service.

Stayed in March 2025

The carpeted stairs leading from the entrance to the check in desk might have been a little better illuminated… the first/last step was easy to trip on.

Excellent location from Union Station. We were able to walk from the station to the hotel and then to the Art Institute, the Symphony Center, and to many great restaurants. Plus, free wine happy hour, served in a very pleasant area … AND all the staff were friendly and helpful! It was our second stay at the Gray … and there will be a third!

Stayed in April 2025

Self parking in the mid $60s and valet parking for $83 per night is ridiculous.

Excellent hotel and location

Stayed in April 2025

There was nothing I did not like about this stay.

Very helpful staff. Close to anything you might want to do. Ease of valet.

Stayed in March 2025

Great respect for the architecture of the old building, quality decor, clean hotel, kind staff and kickstart coffee a nice touch

Stayed in March 2025

Good times

Stayed in March 2025

Beautiful space, tasteful design, wonderful service!

Stayed in February 2025

I never liked hidden charges, amenity charges, etc. I feel that it takes away some of the fair market competition where consumers get to choose based on the full price. However, I think it’s worth what I paid for.

I liked how well the design of the hotel was. It was very distinguished from any other hotel that I’ve been to, in a very simple way. The area was quiet that I had some of my best nights sleep. It was at a walking distance from many attractions around Chicago.

Stayed in January 2025

The staff was super friendly all the time. The room was clean and all the amenities are awesome.

Stayed in February 2025

The bed wasn't that comfortable to me and there are no closing door on the shower.

The service, the atmosphere, the professionalism, and the friendly nature of the employees.

Stayed in February 2025

The company I was with

Everything!

Stayed in February 2025