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  5. Reviews of Kimpton Santo San Antonio - Riverwalk by IHG

Reviews of Kimpton Santo San Antonio - Riverwalk by IHG 5 stars

431 South Alamo Street, San Antonio, 78205, United States

#23 of 319 hotels in San Antonio

Guests' Choice

Review score

Based on 184 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.2

  • Facilities

    9.3

  • Staff

    9.3

  • Value for money

    8.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 25 August 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Premium King Room with Tub and Walk-In Shower
    • Stayed 4 nights

    This place is absolutely stunning! Its a beautiful property in a great location and the rooms are super cozy! Room was beautiful, had a great bath and shower, comfy bed! They provided a welcome drink and it is a pet friendly property! Staff were all super friendly! Walkable location with plenty of restaurant options nearby

    Stayed in July 2025

  • Reviewed: 21 August 2025

    10
    Amazing as always
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Car access was a bit tricky, but honestly that’s just a minor detail

    Everything! Kimptons are amazing all over the world, and the breakfast in that gorgeous dining room was just incredible

    Stayed in July 2025

  • Reviewed: 8 August 2025

    8.0
    Only average wouldn’t pay that again
    • Leisure trip
    • Couple
    • Essential Room
    • Stayed 2 nights
    • Submitted via mobile

    No copy of bill Despite asking been charged double Parking bloody expensive

    Clean

    Stayed in August 2025

  • Reviewed: 2 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    With the exception of one of the bell man… the valet staff were not very customer friendly. Sorry to inconvenience you to do your job.

    Carl was the best. He checked us in and out of the hotel. Very knowledgeable of the hotel and area surrounding.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    10
    Excellent hotel, worth 5 stars.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Not so good sound insulation. I could hear sound from the hallway and people open/ close doors when I am in the room. I could also hear people taking in their room when I am asking in the hallway. Pillow is soft for me, but still comfortable.

    Nice amenities, great services, great restaurants.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Great hotel and staff

    Stayed in July 2025

  • Reviewed: 7 July 2025

    10
    Exceptional
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Everything the service, the rooms, the food

    Stayed in July 2025

  • Reviewed: 29 June 2025

    10
    Anniversary getaway
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Reservation needed for restraunt and bar

    The bed was amazing

    Stayed in June 2025

  • Reviewed: 29 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium King Room with Tub and Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    Only the fact we can't stay longer

    Everything about this hotel is great

    Stayed in June 2025

  • Reviewed: 26 June 2025

    8.0
    Beautiful hotel and great staff!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Rooftop bar reservations highly recommended for bar, as there was no availability on a Friday night when I stayed. The rooftop pool is small; recommend pool passes at the sister hotel next door. The menu at the rooftop bar (only tapas) and for in-room dining was limited. In-room dining was the same as the restaurant downstairs, and very upscale, so not a lot of casual options. No onsite parking; valet was $50/day.

    Beautiful rooms and rooftop bar. Reservations highly recommended for bar, as there was no availability on a Friday night when I stayed. The fitness facility is top-notch, with several peloton bikes and an amazing view. The hotel staff was great. Coffee bar in the morning and outdoor courtyard were very peaceful. The spa at the sister hotel across the driveway was great and pool day at that pool was awesome.

    Stayed in June 2025

  • Reviewed: 26 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Location with construction and a bit from Riverwalk but convenient to La Villita and other restaurant.

    Excellent service especially Hunter in F and B

    Stayed in June 2025

  • Reviewed: 23 June 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Premium King Room with Downtown View
    • Stayed 1 night

    NA

    Stayed in June 2025

  • Reviewed: 22 June 2025

    10
    The property is beautiful and located close to the riverwalk; the staff was super attentive and friendly.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The property was beautiful

    Stayed in June 2025

  • Reviewed: 19 June 2025

    9.0
    nice, comfortable
    • Leisure trip
    • Couple
    • Premium King Room with Tub and Walk-In Shower
    • Stayed 1 night

    Traffic and road blocks for construction

    Very nice hotel, restaurant, and bar. Super comfortable and friendly staff.

    Stayed in May 2025

  • Reviewed: 16 June 2025

    10
    The Perfect Stay
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    The hotel was very clean and modern. Beds were comfortable. Shower pressure was awesome. Anything I needed they were able to bring to my room. The coffee bar in the morning was perfect. Breakfast looked good but I did not have a chance to try it. I had dinner at the restaurant and it was great. They charge a $30/day resort fee. You can use it toward snacks, meals, or the spa.

    Stayed in June 2025

  • Reviewed: 15 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Really enjoyed the rooftop restaurant, bar, and pool with poolside service. The staff was very kind and the Aguachile was delicious.

    Stayed in June 2025

  • Reviewed: 14 June 2025

    9.0
    Great stay, close to riverwalk and trendy vibes
    • Leisure trip
    • Couple
    • Premium King Room with Downtown View
    • Stayed 7 nights
    • Submitted via mobile

    Would have liked access to a microwave for my left overs ! I don’t always eat all my food so I like to bring them home and eat later but I couldn’t here. Also to note not really family friendly more of a trendy, upscale party vibe so just a heads up if you have small kids. Other that that amazing pace to stay! Will come again!

    Great staff, everyone is kind and knowledgeable like Johnathon, Nick and Pete. Great location to riverwalk and all the restaurants and sights of San Antonio. Very clean, modern and up to date. 10th floor pool, bar and gym are great additions and make your stay feel more glamorous.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    10
    One of the top 3 hotels on the Riverwalk for 20205
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. There was nothing to not like

    Everything was absolutely more than what I expected. The hotel provided more amenities and social events than expected. Social events throughout the day were fabulous and great networking opportunities.

    Stayed in June 2025

  • Reviewed: 8 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium King Room with Downtown View
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant and bars phenomenal and the location can't be beat

    Stayed in June 2025

  • Reviewed: 3 June 2025

    9.0
    Step into a new hotel that takes your breath away - Modern flare with fantastic cuisine/drinks
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 2 nights

    > Construction work around the hotel was annoying as we could hear it from our room > Having to pay an incidental/deposit fee at check in, which I don't mind paying as long as I'm made aware before but this was not the case > The Study bar was closed during our stay

    > Fabulous room with wonderful views & the best body lotion scent > Tenfold rooftop terrace with sweeping views over San Antonio > Pool area offers a relaxing atmosphere > Best steak in town at Dean's (I recommend to sit in the courtyard as this is the place to be) > Ricotta Lemon Pancakes for breakfast were delicious > The staff was attentive & friendly > Daily discount on certain items > The hotel was not overrun with guests and on one day we had the entire pool area to ourselves and always had a table available in the bar, rooftop or restaurant

    Stayed in May 2025

  • Reviewed: 1 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Essential Room
    • Stayed 1 night
    • Submitted via mobile

    The service was great. The property was 10 months, old and impeccable.

    Stayed in May 2025

  • Reviewed: 27 May 2025

    10
    Our stay was nothing short of amazing. The staff was so welcoming and the room was wonderful. My wife and I enjoyed ever
    • Leisure trip
    • Couple
    • Premium King Room with Tub and Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful, clean extremely well maintained

    Stayed in May 2025

  • Reviewed: 14 May 2025

    10
    Will be back for sure anytime I’m in San antonio
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There is construction occurring around the hotel. That’s not the hotels fault it just was difficult navigating at this time

    Room was extremely clean, property is up to date. Restaurants were excellent

    Stayed in May 2025

  • Reviewed: 12 May 2025

    8.0
    Very good
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing to not like

    I liked everything about it

    Stayed in May 2025

Showing 1 – 25

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