Reviews of Kimpton Hotel Palomar Phoenix Cityscape by IHG 4 stars
2 East Jefferson Street, Downtown Phoenix, Phoenix, AZ 85004, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewStaff was amazing.
No microwave. No streaming 😕
Thank you for your fantastic 10/10 rating, Khristy! We’re thrilled to hear our staff made such a positive impression. We also appreciate your feedback regarding the microwave and streaming options—your comments help us understand what matters most to our guests. We look forward to welcoming you back and hope your next stay is even more seamless!
Thank you for your fantastic 10/10 rating, Khristy! We’re thrilled to hear our staff made such a positive impression. We also appreciate your feedback regarding the microwave and streaming options—your comments help us understand what m… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewFront desk person was lovely and very informative.
I didn't come across anything I didn't like.
Thank you for sharing your feedback, Carrie! We’re delighted to hear that our front desk team made such a positive impression and provided helpful information. It’s wonderful to know that everything about your stay met your expectations. We look forward to welcoming you back for another seamless stay!
Thank you for sharing your feedback, Carrie! We’re delighted to hear that our front desk team made such a positive impression and provided helpful information. It’s wonderful to know that everything about your stay met your expectations. We… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewI still don’t know what the over charge me for. I remember when hotels use to take care of you.
They will find a way to scumbag you
Thank you for taking the time to share your feedback, Matt. We’re truly sorry to hear about your concerns regarding the charges and that your experience did not meet your expectations. This is not the impression we want to leave, and we’d like the opportunity to review your bill in detail to clarify and resolve any discrepancies. Please reach out to our team directly so we can make this right. We value your business and hope to regain your trust.
Thank you for taking the time to share your feedback, Matt. We’re truly sorry to hear about your concerns regarding the charges and that your experience did not meet your expectations. This is not the impression we want to leave, and we’d l… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewExcellent Hotel. Location is perfect for staying in Phoenix. Staff is outstanding!
N/A
Dear ilndrz89, Thank you for the fantastic review! We're so glad to hear you enjoyed your stay and found our location convenient for exploring Phoenix. Your kind words about our team mean a lot—we’ll be sure to share your compliments with them. We hope to welcome you back again soon!
Dear ilndrz89, Thank you for the fantastic review! We're so glad to hear you enjoyed your stay and found our location convenient for exploring Phoenix. Your kind words about our team mean a lot—we’ll be sure to share your compliments w… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewWe loved everything about it!!!! The pool bar was amazing!! My kids loved it they even got poolside fruit!!
Thank you for this amazing review, Faith! Until next time, take care and enjoy the rest of your summer!
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewLoved the location!!! Right in the middle of everything. Also loved Eden and the pool. I’ll be back !!
Thank you for the wonderful review, Jennifer! We’re so glad you loved the central location and had a great time at Eden and the pool—two of our favorite spots, too. Can’t wait to welcome you back to the Kimpton Hotel Palomar Phoenix!
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewPerfect location to attend a ballgame at Chase Field. We were able to park the car and not use it until we left. Walked to excellent restaurants and Chase Field. The room was very comfortable and the staff super friendly in the bar(s) and the front desk!
Thank you for the great feedback, Erickson! We're thrilled you enjoyed our unbeatable location near Chase Field and were able to take full advantage of walkable dining and entertainment. It's wonderful to hear the room comfort and friendly service at the front desk and bars made your stay even better. We hope to see you back at the Kimpton Hotel Palomar Phoenix soon!
Thank you for the great feedback, Erickson! We're thrilled you enjoyed our unbeatable location near Chase Field and were able to take full advantage of walkable dining and entertainment. It's wonderful to hear the room comfort and f… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewIt was an excellent location and near our event.
Thank you, Ruth! We are so appreciative that you took the time to rate us, and we received 10s across the board. We hope you come back and visit us soon!! Cheers.
Reviewed: 21 June 2025 · Stayed in April 2025
Verified reviewThe manager was amazing! Donna tried her best to make things better! The staff was very nice!
Not Kimpton quality!!!! For being a Kimpton!!!!
Thank you for your feedback, Robert. While we're glad to hear that Donna and our team made a positive impression and worked hard to turn things around, we're sorry to learn that your experience didn’t meet the high standards you’ve come to expect from a Kimpton. We take your comments seriously and appreciate you bringing this to our attention—it helps us improve. We hope you'll consider giving us another chance in the future.
Thank you for your feedback, Robert. While we're glad to hear that Donna and our team made a positive impression and worked hard to turn things around, we're sorry to learn that your experience didn’t meet the high standards you’ve … Show more
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe location was perfect. The hotel was elegant and perfectly clean and comfortable. The rooftop pool area was very cool.
They put a pending $225 amenities charge on my card that is still, as of right now there, even though I didn't use any. I'm waiting to see if they remove it.
Dear Roger, Thank you for your kind words! We're so pleased to hear you enjoyed our prime location, the elegance and cleanliness of the hotel, and especially the terrace pool area. We do apologize for any confusion regarding the incidental hold. This standard pre-authorization is released after checkout, though the timing can vary depending on your credit card provider. Based on your note, the hold should now be released—please don't hesitate to reach out directly if you continue to see it pending. We hope to welcome you back for another great stay soon!
Dear Roger, Thank you for your kind words! We're so pleased to hear you enjoyed our prime location, the elegance and cleanliness of the hotel, and especially the terrace pool area. We do apologize for any confusion regarding the incide… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLocation, room, cleanliness, staff, food
Nothing
Cheers, Dionna - we sincerely appreciate the perfect rating. We are so glad you enjoyed your time with us, and hope we can welcome you back soon.
Reviewed: 9 June 2025 · Stayed in March 2025
Verified reviewnice pool good breakfast friendly staff
very pricy for the size of the room
Thank you for taking the time to rate us. we appreciate you choosing to stay at Kimpton Hotel Palomar. We hope we can welcome you back soon!
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewGreat hotel and space close to Chase Field (ball games) and for walking around. Liked the in/out parking access also. Pool was great! The Blue Hound a great spot and delicious food. Easy to meet up with friends and go out from there.
The music at the pool/bar was way too loud at times.
Thank you for the thoughtful feedback! We're glad you enjoyed the location, parking access, pool, and Blue Hound. We appreciate your note about the music volume and will be sure to take that into consideration. Hope to welcome you back again soon!
Thank you for the thoughtful feedback! We're glad you enjoyed the location, parking access, pool, and Blue Hound. We appreciate your note about the music volume and will be sure to take that into consideration. Hope to welcome you back … Show more
Reviewed: 3 June 2025 · Stayed in April 2025
Verified review