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Reviews of Kona Reef Resort by Latour Group This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

75-5888 Ali'i Drive, Kailua-Kona, HI 96740, United States

#32 of 164 vacation rentals in Kailua-Kona

Guests' Choice

Review Score

Based on 104 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    8.1

  • Staff

    8.2

  • Value for money

    8.1

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 26, 2024

    8.0
    Good value. Property was great and location perfect, however, cleanliness was lacking.
    • Leisure trip
    • Group
    • One-Bedroom Suite
    • Stayed 6 nights

    You can tell from walking in that the room had not been cleaned. Floors looked like they were never mopped. We bring slippers to wear indoors when we vacation and the bottom of our slippers turned black and even after washing them, they would turn black again. These slippers were only worn inside the room. The kitchen counters were not clean, neither was the sink. We wiped everything down and encountered smudges and crumbs. Bathroom was not clean. Toilet looked like no one had taken a brush to it, tub was not clean, and curtains had not been cleaned or replaced. Thankfully we bring our own disinfectant wipes and spray for situations like this.

    The space and amenities were great and the location was perfect.

    Stayed in December 2024

  • Reviewed: December 12, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    It feels quite old and needs a refresh

    Location is great, only a short stroll to the village

    Stayed in December 2024

  • Reviewed: November 24, 2024

    7.0
    Great value for money.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Floors felt a little grainy and sticky- and the frying pan was a little greasy.

    Good location. Fully equipped with washer and dryer. Full kitchen with dishwasher, tablets and dishwashing liquid!

    Stayed in November 2024

  • Reviewed: November 20, 2024

    8.0
    A few niggles like dirty floor on arrival and A/C leaking on floor but it was all rectified pretty quickly. Great po
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 14 nights
    • Submitted from a mobile device

    Our view of ocean was limited to a slice of the water, sunset viewing had to be from downstairs by the pool as opposed to from the lanai

    Close proximity to town, very competent and friendly staff.

    Stayed in November 2024

  • Reviewed: November 2, 2024

    7.0
    Good stay but rather expensive for the poor service
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    There is no assistance after office hours. No return calls.

    Good location and clean

    Stayed in October 2024

  • Reviewed: September 21, 2024

    9.0
    Good alternative to the hotel resort we stayed at.
    • Business trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 3 nights

    The condo was a little dated.

    No breakfast.

    Stayed in September 2024

  • Reviewed: September 13, 2024

    8.0
    Comfortable
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 6 nights

    Two things. There was some construction noise and we should have been notified of that. The floor did not feel clean. Could not get office person to answer phone.

    Nice view. Comfortable room. Generally clean. Close to many things. Good parking. Everything needed in kitchen. We were in B 35 and that was good room. Sofa bed was pretty comfortable. AC was good.

    Stayed in September 2024

  • Reviewed: September 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 8 nights
    • Submitted from a mobile device

    The location is perfect! Only 1 mile walk into town. Very convenient to restaurants and stores.

    Stayed in September 2024

  • Reviewed: September 2, 2024

    8.0
    Great location
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    Outdated

    Great location

    Stayed in September 2024

  • Reviewed: August 14, 2024

    9.0
    Great location right on the ocean.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing we didn't like.

    Great location. All beach gear was available to use free of charge. Excellent view of the ocean. Huge apartment with a full size fridge/ freezer. Quiet at night. Would return and highly recommend.

    Stayed in August 2024

  • Reviewed: July 24, 2024

    8.0
    Great location easy walk to bars and restaurants great sunsets and ocean views
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    A little dated but very tidy

    Nice pool & spa pool

    Stayed in July 2024

  • Reviewed: July 22, 2024

    8.0
    Loved this hotel. Great location. Clean. Just book it!!!
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Ocean View
    • Stayed 6 nights
    • Submitted from a mobile device

    Hot tub was empty for a few days of our stay.

    Location was amazing. View from patio was top notch. Pool was amazing. Loved the books in the pool area to take and read. A lot of couples having dinner outside by the pool. Just a cool vibe. Parking was great. Beds were comfy. Was clean. Front desk gal was very nice and helpful. Walkable to restaurants and shopping just down the road. A truly amazing place. Would recommend. Will be back.

    Stayed in April 2024

  • Reviewed: June 8, 2024

    9.0
    Beautiful apartment with water views
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 4 nights

    Communication was a mess. N one at reception when we arrived and when e rang contact number we were given they said they had nothing to do with the property. Rang the emergency number on the office door and got a helpful person that gave us our code. Could never work out how the TV worked, but that could just be us.

    Very large apartment (F4) with great ocean and pool views. The kitchen was well stocked with equipment and appliances. The apartment had comfortable and attractive furnishings. Close to bus services, a small beach and easy walk to shops and restaurants. A very pleasant place to stay. Great balcony for watching the sirfers.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    8.0
    Great location, clean and spectacular view
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Ocean View
    • Stayed 4 nights

    Nothing comes to mind. We felt safe and loved being able to walk to town.

    Great location. We had a one bedroom with a pullout couch bed. Since we were 3 adults it was a bit cramped. That said, we had a 1st floor walk out condo with ocean view. It was fantastic for sunsets!

    Stayed in May 2024

  • Reviewed: May 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    No towel exchange despite request.

    Location, size of apartment and the breakfasts and dinners on the terrace, few steps from the ocean. Sarah was very responsive.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 21 nights

    There were a few issues with technology,which was at a very baxic level.

    We chose it because of its proximity to the oocean. We had diffidculty changing dates because of a flight change. Booking.com was not helpful, but we were very impressed with the gracious support of all of the LATour Group staff.

    Stayed in March 2024

  • Reviewed: April 8, 2024

    9.0
    Beautiful and relaxing place to spend your holiday!
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Termites in the room made it difficult to use the stove top as the ‘mess’ was constantly dropping onto the cooking surface.

    The location was great. The room was clean and well equipped. The pool area was wonderful.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Glad we only had 3 days there.
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Termites leaving cabinet dust on counter. Uncomfortable, worn out bed. Sliding screen door broken.

    Being right on ocean

    Stayed in April 2024

  • Reviewed: March 31, 2024

    8.0
    Great Value - Ocean front within walking distance of restaurants and shopping in Kona.
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with Ocean Front View
    • Stayed 6 nights

    Room was aging a tad. Furnitiure was starting to be a bit worn, but still acceptable. Room was clean.

    Our specific room had a fantastic location - ground floor, ocean front. Waves crashing a hundred feet from our door! Doesn't get any better.

    Stayed in February 2024

  • Reviewed: March 12, 2024

    7.0
    Great location, value for money but a bit tired.
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    The appartments are old and there was work being done while we were there. The late check in was a major inconvenience with no access till after 4:00pm.

    Great location with easy walk to shops and restaurants. Good views and staff were helpful.

    Stayed in March 2024

  • Reviewed: February 15, 2024

    9.0
    Wish we booked it for a Year.
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 7 nights

    N/A

    Location

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    Overall a good stay, primarily due to location and views.
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    The showing of age of the resort. Some areas and rooms need a remodel. Also the way the elevator is setup is strange, you use it to get between floors, but still have to go up or down stairs to access a floor of rooms.

    The property is showing some age, but the location and views are top notch. This is our 2nd time staying here and would stay again primarily for those reasons. The resort has typically been a good value as well.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    8.0
    Great
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 6 nights
    • Submitted from a mobile device

    new tap in kitchen . handrail in bath tube (i am 77). also needs new none slip in bath tube.

    Pool and view were lovely always a lounger. no saving. Condo was nice .

    Stayed in January 2024

  • Reviewed: January 29, 2024

    7.0
    Decent stay. Good value for location
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 3 nights

    Our room was facing away from the ocean so not much light. Everything was very dated. Tvs didnt want to come on very often and the elecrical outlet in the bathroom had a corroded wire so it blew up my hair dryer. The maintenance guy came with in a couple hours and fixed it but the damage was already done. I was not offered any fix for ruining my hair dryer which was surprising.

    The location was great. We could just walk to downtown. Price was doable. They had a nice pool that felt like a little community because of all of the people that live there. Very friendly and they blew Conch shells at sunset. Right by a little beach and some good tidepools. Bed was comfortable and it was nice to have a kitchen.

    Stayed in January 2024

Showing 1 - 25

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