Reviews of Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint 2 stars
4940 Mustang Road, Jacksonville, FL 32216, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewNothing
I was not able to check in
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewthey accepted my dog with no issue
When I got there they upped the deposit from $50 to $100 because I had a service dog. The room was horrible there was no fridge it smelled like mold and dirty butt there was hair all over the floor crap all over the carpet there was the horrible smell of mold it was so gross it was so gross.
I am sorry you did not enjoy your stay. The service animal deposit is always $100.00, and you get that back upon checkout. I am sorry you did not like the conditions of the room. Was the front desk able to change your room?
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewFit us in on short notice and early check in, price
Horrible bed, room and hallway smelled moldy
I am sorry you did not enjoy the room did front desk offer to change your room?
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in May 2025
Verified reviewLocation
No microwave or refrigeration in room
We are happy you enjoyed your stay and we do offer rooms with microwave and fridge for no additonal charge just has to be requested.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewEverything was clean staff was extremely helpful and friendly
N/a
We are happy you enjoyed your stay and hope to see you again soon!
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewNothing the whole staff was rude and disrespectful
The staff the manager didn't care for veterans we disabled problems
You smoked in a non-smoking room and took the fire detector out which means you lose the deposit. We have photos of the day you checked out of the incident.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe attendants were polite and friendly. Also very helpful and kind with my children.
The smell was awful. The bedsheets in our original room were dirty. (They did offer another room) but the smell in each room was pretty bad.
I am sorry to hear you did not enjoy your stay I will address these issues immediatly.
Reviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewStaff was nice
Room smelled very musty and there were mold spots on the bathroom ceiling. I asked to be moved after one night in that room. While the staff was accommodating, the next room was just the same. Glad I only had two nights to deal with this hotel.
I am sorry you did not enjoy your stay I will look into this matter immediatly.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe outside is inviting but once into the room, the value wasn't what was expected
The staff
I am sorry you did not enjoy your room did front desk offer to switch rooms for you?
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified review