4940 Mustang Road, Jacksonville, FL 32216, United States
#118 of 132 hotels in Jacksonville
Guests' ChoiceBased on 288 hotel reviews
5.6Cleanliness
6.2
Comfort
6.1
Location
7.1
Facilities
5.9
Staff
6.7
Value for money
6.4
Free WiFi
5.5
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End of dialog contentReviewed: 14 July 2025
Murphy
United StatesThe staff
The outside is inviting but once into the room, the value wasn't what was expected
Stayed in July 2025
Reviewed: 5 July 2025
Margaret
United StatesNo amenities. Couldn't get a cup of coffee before 6am. All you get is a shower, bed, and a TV.
Location
Stayed in July 2025
Reviewed: 16 June 2025
Debra
United StatesCouldn't change the AC thermostat
Staff were very pleasant. Clean room with a great price.
Stayed in June 2025
Reviewed: 10 June 2025
Millicent
United Statesunfriendly staff, general area felt unsafe, guests could walk in off the street, other guests were loud in their rooms in the middle of the night, only one bar of soap is given, bedsheets were dirty and need to be replaced, no mini fridge or other amenities, no ice, no coffee in rooms, etc.
quick check in and check out and decent breakfast to-go
Stayed in June 2025
Reviewed: 18 May 2025
Cynthia
United StatesIt was dirty not only that There was dutchess and little peaces of weed in my room the AC didn't work I had to ask for them to change my room there was mold in the shower very disappointed it's not the same as the pictures at all I do not recommend
Location
Stayed in May 2025
Reviewed: 19 February 2025
Iain
United KingdomLots of homeless people hanging out around the front reception door, in the parking lot and in the local area
Pleasant property, clean, in good condition and well presented.
Stayed in February 2025
Reviewed: 16 February 2025
Daniel
United StatesThe property needs to be cleaned on the outside. It is worn in the inside (very)
Nothing
Stayed in February 2025
Reviewed: 4 December 2024
Denotra
United StatesThe room was really small and the A/C was broken it was really hot in the hallways and elevator
The coffee was good
Stayed in October 2024
Reviewed: 22 November 2024
Carol
United StatesThere was a lot of noise at times. Hopefully, the bathroom will get a makeover. The curtains need to close together all the way down, and I needed an iron and iron board.
It was near my destination, easy to locate, well lit outside, free continental breakfast and restaurants nearby.The elevator was working. The staff were knowledgeable about the area. The housekeepers were nice and kept the hotel and rooms clean and scented. The bedsheets were clean, and I slept comfortably.
Stayed in November 2024
Reviewed: 7 November 2024
Duane
United StatesThe room was basic and that's what i expected for the price. It was clean and adequate and I was happy with that.
Stayed in October 2024
Reviewed: 7 August 2024
Yavuz
TurkeyBut the lady in checkout, in the morning of August 3rd, she was really rude. I asked if I could do laundry, she treated like we are a thief or something and telling us, don't go anywhere behind the property. What am i supposed to do around the property if all i want to do laundry? Not only this, anywhere she sees us, she had a bad attitude, the way she looks at us was really rude and she never smiles. Then I understood why this place has a really low rating. She is looking at all people like they are homeless and thief but not as a guest. It was a very big and chubby lady. As I see, she speak Spanish as well. Hopefully she is not the boss. Otherwise, this beautiful and nice property will not get better. No body would tolerate someone who never smiles and have rude attitude. I am giving HIGHER RATE because the other stuff was really nice and kind.
This place has a really low rating however, the picture of the rooms and environments were really satisfied. When I arrived, I didn't expect this place to be that good and I was curious why that place has a lower rating. I checked in this place in the evening and there was a lady she was really nice and also the man at night, he was also really friendly. housekeeper people were also so cute.
Stayed in August 2024
Reviewed: 3 June 2024
Samantha
United StatesThere was no charger outlets in the room, the second shift lady was rude to my daughter and no lazy boy chair was in the room
The location and it was quite
Stayed in June 2024
Reviewed: 13 April 2024
Loreal
United StatesNothing
Everything
Stayed in April 2024
Reviewed: 4 March 2024
Ann
United StatesBreakfast was not impressive. Security latch on door was missing (room 110).
Location and price
Stayed in March 2024
Reviewed: 13 February 2024
Ivan
United StatesDoors slamming all night long. There were also people outside yelling all night. Very hard to get a good nights sleep.
Location was good and there was very little for breakfast
Stayed in February 2024
Reviewed: 30 January 2024
Vickie
United StatesThe fact that they charge a $50 service dog fee which is refundable,but shouldn't be charged at all. They only acknowledge 1 service dog per room,we have 2,so I had to pay $20 per night non-refundable pet fee for one of our dogs. That's so against the federal law.
It was ok,the breakfast could be better
Stayed in January 2024
Reviewed: 5 August 2023
Amy
United StatesNeeds updating
Very quiet and great location
Stayed in August 2023
Reviewed: 19 July 2023
Marcia
United StatesSmells in the hallway
The front desk lady was very nice and helpful.
Stayed in July 2023
Reviewed: 27 May 2023
Lori
United StatesOur room was visibly dirty. Dried ketchup on the counter and all kinds of junk on the floor. I told the front desk, and they came and wiped the counter and vacuumed, but made no offer of another room. Apparently, there is a towel shortage, so there were only 2 towels in the room for 3 of us. I had to ask for another. They gave me a towel that was designated for smoking rooms(it was fine). Breakfast was pitiful... packaged muffins, bagels, and granola bars!
Easy to get to from the interstate.
Stayed in May 2023
Reviewed: 12 March 2023
Anna
CanadaNot very clean, run down
Affordable, central location
Stayed in March 2023
Reviewed: 7 March 2023
Mandi
United StatesBathroom floor was not cleaned. Old shampoo container and macaroni noodle behind the bathroom door. The bathroom in general was not the cleanest. 😕Thankfully I bring clorox wipes with me!
Stayed in March 2023
Reviewed: 3 December 2022
Jaulicia
United StatesMY ROOM WAS FILTHY AS CRAP AND AT NIGHT ROACHS WAS EVERYWHERE
Stayed in November 2022
Reviewed: 11 August 2025
Lourdes
United StatesHorrible bed, room and hallway smelled moldy
Fit us in on short notice and early check in, price
Stayed in August 2025
Reviewed: 7 August 2025
Atuan
United StatesNo microwave or refrigeration in room
Location
Stayed in May 2025
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