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  5. Reviews of Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

Reviews of Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint 2 stars

4940 Mustang Road, Jacksonville, FL 32216, United States

#118 of 132 hotels in Jacksonville

Guests' Choice

Review score

Based on 288 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.1

  • Location

    7.1

  • Facilities

    5.9

  • Staff

    6.7

  • Value for money

    6.4

  • Free WiFi

    5.5

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Showing 1 – 25

  • Reviewed: 14 July 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The staff

    The outside is inviting but once into the room, the value wasn't what was expected

    Stayed in July 2025

  • Reviewed: 5 July 2025

    5.0
    Disappointed travler
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No amenities. Couldn't get a cup of coffee before 6am. All you get is a shower, bed, and a TV.

    Location

    Stayed in July 2025

  • Reviewed: 16 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Couldn't change the AC thermostat

    Staff were very pleasant. Clean room with a great price.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    5.0
    weird vibes, rude staff, and poor cleanliness
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    unfriendly staff, general area felt unsafe, guests could walk in off the street, other guests were loud in their rooms in the middle of the night, only one bar of soap is given, bedsheets were dirty and need to be replaced, no mini fridge or other amenities, no ice, no coffee in rooms, etc.

    quick check in and check out and decent breakfast to-go

    Stayed in June 2025

  • Reviewed: 18 May 2025

    5.0
    Passable
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    It was dirty not only that There was dutchess and little peaces of weed in my room the AC didn't work I had to ask for them to change my room there was mold in the shower very disappointed it's not the same as the pictures at all I do not recommend

    Location

    Stayed in May 2025

  • Reviewed: 19 February 2025

    7.0
    Pleasant, clean, modern, good value, but homeless people in local area
    • Leisure trip
    • People with friends
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Lots of homeless people hanging out around the front reception door, in the parking lot and in the local area

    Pleasant property, clean, in good condition and well presented.

    Stayed in February 2025

  • Reviewed: 16 February 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The property needs to be cleaned on the outside. It is worn in the inside (very)

    Nothing

    Stayed in February 2025

  • Reviewed: 4 December 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The room was really small and the A/C was broken it was really hot in the hallways and elevator

    The coffee was good

    Stayed in October 2024

  • Reviewed: 22 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    There was a lot of noise at times. Hopefully, the bathroom will get a makeover. The curtains need to close together all the way down, and I needed an iron and iron board.

    It was near my destination, easy to locate, well lit outside, free continental breakfast and restaurants nearby.The elevator was working. The staff were knowledgeable about the area. The housekeepers were nice and kept the hotel and rooms clean and scented. The bedsheets were clean, and I slept comfortably.

    Stayed in November 2024

  • Reviewed: 7 November 2024

    6.0
    A basic motel room. Breakfast was VERY basic and a little disappointing, but adequate
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    The room was basic and that's what i expected for the price. It was clean and adequate and I was happy with that.

    Stayed in October 2024

  • Reviewed: 7 August 2024

    7.0
    Better than I expected... Please tell that lady to smile a little or just quit
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    But the lady in checkout, in the morning of August 3rd, she was really rude. I asked if I could do laundry, she treated like we are a thief or something and telling us, don't go anywhere behind the property. What am i supposed to do around the property if all i want to do laundry? Not only this, anywhere she sees us, she had a bad attitude, the way she looks at us was really rude and she never smiles. Then I understood why this place has a really low rating. She is looking at all people like they are homeless and thief but not as a guest. It was a very big and chubby lady. As I see, she speak Spanish as well. Hopefully she is not the boss. Otherwise, this beautiful and nice property will not get better. No body would tolerate someone who never smiles and have rude attitude. I am giving HIGHER RATE because the other stuff was really nice and kind.

    This place has a really low rating however, the picture of the rooms and environments were really satisfied. When I arrived, I didn't expect this place to be that good and I was curious why that place has a lower rating. I checked in this place in the evening and there was a lady she was really nice and also the man at night, he was also really friendly. housekeeper people were also so cute.

    Stayed in August 2024

  • Reviewed: 3 June 2024

    7.0
    Good
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was no charger outlets in the room, the second shift lady was rude to my daughter and no lazy boy chair was in the room

    The location and it was quite

    Stayed in June 2024

  • Reviewed: 13 April 2024

    7.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in April 2024

  • Reviewed: 4 March 2024

    7.0
    Was ok for an overnight stay
    • Leisure trip
    • People with friends
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not impressive. Security latch on door was missing (room 110).

    Location and price

    Stayed in March 2024

  • Reviewed: 13 February 2024

    6.0
    Will not stay there again.
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Doors slamming all night long. There were also people outside yelling all night. Very hard to get a good nights sleep.

    Location was good and there was very little for breakfast

    Stayed in February 2024

  • Reviewed: 30 January 2024

    5.0
    It was ok
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The fact that they charge a $50 service dog fee which is refundable,but shouldn't be charged at all. They only acknowledge 1 service dog per room,we have 2,so I had to pay $20 per night non-refundable pet fee for one of our dogs. That's so against the federal law.

    It was ok,the breakfast could be better

    Stayed in January 2024

  • Reviewed: 5 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Needs updating

    Very quiet and great location

    Stayed in August 2023

  • Reviewed: 19 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Smells in the hallway

    The front desk lady was very nice and helpful.

    Stayed in July 2023

  • Reviewed: 27 May 2023

    5.0
    It was a place to sleep... the end!
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Our room was visibly dirty. Dried ketchup on the counter and all kinds of junk on the floor. I told the front desk, and they came and wiped the counter and vacuumed, but made no offer of another room. Apparently, there is a towel shortage, so there were only 2 towels in the room for 3 of us. I had to ask for another. They gave me a towel that was designated for smoking rooms(it was fine). Breakfast was pitiful... packaged muffins, bagels, and granola bars!

    Easy to get to from the interstate.

    Stayed in May 2023

  • Reviewed: 12 March 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Not very clean, run down

    Affordable, central location

    Stayed in March 2023

  • Reviewed: 7 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Bathroom floor was not cleaned. Old shampoo container and macaroni noodle behind the bathroom door. The bathroom in general was not the cleanest. 😕Thankfully I bring clorox wipes with me!

    Stayed in March 2023

  • Reviewed: 3 December 2022

    5.0
    My room was filthy I didn’t enjoy at all
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    MY ROOM WAS FILTHY AS CRAP AND AT NIGHT ROACHS WAS EVERYWHERE

    Stayed in November 2022

  • Reviewed: 11 August 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Horrible bed, room and hallway smelled moldy

    Fit us in on short notice and early check in, price

    Stayed in August 2025

  • Reviewed: 7 August 2025

    10
    Great stay.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No microwave or refrigeration in room

    Location

    Stayed in May 2025

Showing 1 – 25

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