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  5. Reviews of Island City House

Reviews of Island City House This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

411 William Street, Downtown Key West, Key West, FL 33040, United States

#8 of 52 hotels in Key West

Guests' Choice

Review Score

Based on 447 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.6

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.3

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 2, 2025

    8.0
    Rustic, charming and mistycal.
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Room could have been a tiny bit cleaner. Found female hair in the shower tub, living room carpet was wore out and the worst part was the ice container which had dirt and a cotton bud in it! Also no dedicated parking was a down side. You either have to leave your car parked the entire stay or drive for an hour around the streets every time you go out to find a stop.

    Extremely charming property. The mystical and rustic atmosphere was a vibe. Great location and AC was ice cold. Having a full kitchen was a super plus. Staff were amazing!

    Stayed in September 2025

  • Reviewed: September 2, 2025

    10
    A romantic, serene hideout in the heart of key west.
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 3 nights

    Island City House has become our favorite place to stay in Key West. The room was spacious with a kitchen and living area as well as a beautiful bedroom and bathroom with a skylight. The property is key west to the core with greenery and water features throughout. So many of our previous hotels have been bought and modernized. Please don't ever change!

    Stayed in September 2025

  • Reviewed: September 1, 2025

    10
    Third time staying here. Love it!
    • Leisure trip
    • Family with young children
    • Island City House Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Great location. Clean. We had our own porch!

    Stayed in August 2025

  • Reviewed: August 18, 2025

    10
    Can’t wait to stay there again!
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Property and room was absolutely beautiful. Bert was very friendly! ❤️

    Stayed in August 2025

  • Reviewed: August 16, 2025

    10
    Wonderful place would definitely stay there again.
    • Leisure trip
    • Family with young children
    • Arch House Two-Bedroom
    • Stayed 4 nights
    • Submitted from a mobile device

    There is no parking. Maybe could use another chair in living room area.

    Great location, walking distance to cafes and shops. Beautiful property, gardens were amazing and pool private.

    Stayed in August 2025

  • Reviewed: August 13, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Cigar House One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location.

    Stayed in August 2025

  • Reviewed: August 11, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Cigar House King
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was great! Rooms in the cigar house need a little updating. Ice machine in freezer did not work. There was a nice tray so that took care of that. But other than that everything was great!

    Proximity to everything! Very walkable.

    Stayed in August 2025

  • Reviewed: August 9, 2025

    10
    Lovely accomodation at the heart of historic old town
    • Leisure trip
    • Family with young children
    • Arch House Two-Bedroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Superb location with lovely amenities and a nice pool.

    Stayed in August 2025

  • Reviewed: August 8, 2025

    9.0
    We enjoyed our stay and will definitely return
    • Leisure trip
    • Couple
    • Queen Studio with Garden View
    • Stayed 5 nights
    • Submitted from a mobile device

    Parking was challenging at times and did get a $55 ticket. No where to charge an electric golf cart at location. That's all

    Air conditioning was nice and cold, bed was very comfortable, porch was very large, kitchen was stocked for cooking and the housekeeper was excellent.

    Stayed in July 2025

  • Reviewed: August 1, 2025

    10
    Our stay was excellent. Would definitely book again.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 5 nights

    Wifi sometimes slow. No rooms with 2 beds

    Beautiful room and gardens.

    Stayed in July 2025

  • Reviewed: July 25, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Can't complain about anything.

    We lived everything about Island City House. The location to everything is fantastic. But our room was great, the staff was so friendly and helpful. The hosts are fantastic and so nice. The tropical grounds were great. Our room was wonderful and always clean. Definitely a must stay.

    Stayed in July 2025

  • Reviewed: July 24, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    We were on third floor it was hard to bring luggage up, I would reserve the first floor if you have trouble with stairs as there isn't an elevator.

    It was a perfect location, grounds were beautiful. Room was a good size. Staff was friendly

    Stayed in July 2025

  • Reviewed: July 23, 2025

    10
    Very nice and beautiful hotel. Highly recommend!
    • Leisure trip
    • Family with young children
    • Cigar House King
    • Stayed 3 nights

    Very nice and beautiful hotel. Location was perfect! We wanted to stay at a hotel that gave us a true Key West vibe, and we feel the hotel really lived up to that expectation. Highly recommend!

    Stayed in June 2025

  • Reviewed: July 21, 2025

    10
    Great Stay
    • Leisure trip
    • Group
    • Deluxe Queen Suite
    • Stayed 2 nights

    Nothing, everthing was good

    I liked everything about the place. It's located very close to the center of the town, only about 6 mins walk to Duval Street and everything else; 4 minutes walk to the parking lot ( "Key West Parking Lot" 15/day, recommended!). The room was not too big, but just right to accommodate two people. It has stoves, a fridge, a microwave, and a coffee machine. Just perfect. They also have a resident cat, who is a cute pie, polite, and very curious. He always waited in front of the room, looking inside, and refused to come in when invited.

    Stayed in July 2025

  • Reviewed: July 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Arch House Two-Bedroom
    • Stayed 5 nights
    • Submitted from a mobile device

    So much noise at night and early morning

    Everything is walking distance

    Stayed in July 2025

  • Reviewed: July 18, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Island City House One-Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location, beautiful tropical landscaping, historic landmark.

    Stayed in July 2025

  • Reviewed: July 12, 2025

    10
    Relaxing for the whole family
    • Leisure trip
    • Family with young children
    • Island City House Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing.

    Beautifully kept. Clean. Quiet and very comfortable. Historic looking place with updated modern touches.

    Stayed in July 2025

  • Reviewed: July 10, 2025

    10
    Wonderful
    • Leisure trip
    • Family with young children
    • Cigar House King
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was great. The grounds are lush and tropical, and the greeter, "Bert" was very welcoming and made us feel at home. I have not one bad thing to say. This is a place we will always return to, with great memories. ❤

    Stayed in June 2025

  • Reviewed: July 6, 2025

    9.0
    Limited but very nice..
    • Leisure trip
    • Couple
    • Arch House Street Queen Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Parking is very limited… they really need to get a real ice machine the one they have is sad… the day I was checking out I waited to after 8 am with nobody to turn my keys and do a proper check out.

    Great location and pretty private. Great saltwater pool..

    Stayed in July 2025

  • Reviewed: July 6, 2025

    10
    10/10 will come back
    • Leisure trip
    • Couple
    • Arch House Street Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Porch swing

    Not too far from downtown

    Stayed in July 2025

  • Reviewed: July 2, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Island City House Two-Bedroom Suite
    • Stayed 3 nights

    Wonderful hotel and perfect location

    Stayed in May 2025

  • Reviewed: July 1, 2025

    10
    Had the best two days stay. Location was great and the area had great vibes.
    • Leisure trip
    • Family with young children
    • Cigar House King
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Authenticity and colonial

    Stayed in July 2025

  • Reviewed: June 29, 2025

    9.0
    Great location. Friendly and helpful staff at the from desk. We enjoyed our stay in a comfortable room.
    • Leisure trip
    • Family with young children
    • Cigar House King
    • Stayed 2 nights
    • Submitted from a mobile device

    Housekeeping left our door unlocked after cleaning the room. Luckily nothing was taken.

    Great location. Good value for money.

    Stayed in June 2025

  • Reviewed: June 26, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    I love how close this hotel was from so many restaurants and bars. The lication was clean and comfortable. Bella at the front desk was helpful.

    Stayed in June 2025

Showing 1 - 25

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