411 William Street, Downtown Key West, Key West, FL 33040, United States
#8 of 52 hotels in Key West
Guests' ChoiceBased on 447 hotel reviews
9.0Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
9.1
Staff
9.3
Value for money
8.3
Free Wifi
8.2
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End of dialog contentReviewed: September 2, 2025
Eduardo
United StatesRoom could have been a tiny bit cleaner. Found female hair in the shower tub, living room carpet was wore out and the worst part was the ice container which had dirt and a cotton bud in it! Also no dedicated parking was a down side. You either have to leave your car parked the entire stay or drive for an hour around the streets every time you go out to find a stop.
Extremely charming property. The mystical and rustic atmosphere was a vibe. Great location and AC was ice cold. Having a full kitchen was a super plus. Staff were amazing!
Stayed in September 2025
Reviewed: September 2, 2025
Natalie
United StatesIsland City House has become our favorite place to stay in Key West. The room was spacious with a kitchen and living area as well as a beautiful bedroom and bathroom with a skylight. The property is key west to the core with greenery and water features throughout. So many of our previous hotels have been bought and modernized. Please don't ever change!
Stayed in September 2025
Reviewed: September 1, 2025
Janice
United StatesGreat location. Clean. We had our own porch!
Stayed in August 2025
Reviewed: August 18, 2025
James
United StatesProperty and room was absolutely beautiful. Bert was very friendly! ❤️
Stayed in August 2025
Reviewed: August 16, 2025
Melissa
United StatesThere is no parking. Maybe could use another chair in living room area.
Great location, walking distance to cafes and shops. Beautiful property, gardens were amazing and pool private.
Stayed in August 2025
Reviewed: August 13, 2025
Anna
United StatesGreat location.
Stayed in August 2025
Reviewed: August 11, 2025
Roger
United StatesEverything was great! Rooms in the cigar house need a little updating. Ice machine in freezer did not work. There was a nice tray so that took care of that. But other than that everything was great!
Proximity to everything! Very walkable.
Stayed in August 2025
Reviewed: August 9, 2025
Nathalie
United KingdomNothing
Superb location with lovely amenities and a nice pool.
Stayed in August 2025
Reviewed: August 8, 2025
Anne
United StatesParking was challenging at times and did get a $55 ticket. No where to charge an electric golf cart at location. That's all
Air conditioning was nice and cold, bed was very comfortable, porch was very large, kitchen was stocked for cooking and the housekeeper was excellent.
Stayed in July 2025
Reviewed: August 1, 2025
Barbara
United StatesWifi sometimes slow. No rooms with 2 beds
Beautiful room and gardens.
Stayed in July 2025
Reviewed: July 25, 2025
Randy
United StatesCan't complain about anything.
We lived everything about Island City House. The location to everything is fantastic. But our room was great, the staff was so friendly and helpful. The hosts are fantastic and so nice. The tropical grounds were great. Our room was wonderful and always clean. Definitely a must stay.
Stayed in July 2025
Reviewed: July 24, 2025
Leslie
United StatesWe were on third floor it was hard to bring luggage up, I would reserve the first floor if you have trouble with stairs as there isn't an elevator.
It was a perfect location, grounds were beautiful. Room was a good size. Staff was friendly
Stayed in July 2025
Reviewed: July 23, 2025
Emelie
SwedenVery nice and beautiful hotel. Location was perfect! We wanted to stay at a hotel that gave us a true Key West vibe, and we feel the hotel really lived up to that expectation. Highly recommend!
Stayed in June 2025
Reviewed: July 21, 2025
Nadia
United StatesNothing, everthing was good
I liked everything about the place. It's located very close to the center of the town, only about 6 mins walk to Duval Street and everything else; 4 minutes walk to the parking lot ( "Key West Parking Lot" 15/day, recommended!). The room was not too big, but just right to accommodate two people. It has stoves, a fridge, a microwave, and a coffee machine. Just perfect. They also have a resident cat, who is a cute pie, polite, and very curious. He always waited in front of the room, looking inside, and refused to come in when invited.
Stayed in July 2025
Reviewed: July 21, 2025
Maria
United StatesSo much noise at night and early morning
Everything is walking distance
Stayed in July 2025
Reviewed: July 18, 2025
Jennifer
United StatesGreat location, beautiful tropical landscaping, historic landmark.
Stayed in July 2025
Reviewed: July 12, 2025
Miguel
United StatesNothing.
Beautifully kept. Clean. Quiet and very comfortable. Historic looking place with updated modern touches.
Stayed in July 2025
Reviewed: July 10, 2025
Kamy
United StatesEverything was great. The grounds are lush and tropical, and the greeter, "Bert" was very welcoming and made us feel at home. I have not one bad thing to say. This is a place we will always return to, with great memories. ❤
Stayed in June 2025
Reviewed: July 6, 2025
Joseph
United StatesParking is very limited… they really need to get a real ice machine the one they have is sad… the day I was checking out I waited to after 8 am with nobody to turn my keys and do a proper check out.
Great location and pretty private. Great saltwater pool..
Stayed in July 2025
Reviewed: July 6, 2025
Stephanie
United StatesPorch swing
Not too far from downtown
Stayed in July 2025
Reviewed: July 2, 2025
Valdís
IcelandWonderful hotel and perfect location
Stayed in May 2025
Reviewed: July 1, 2025
Derrick
United KingdomNothing
Authenticity and colonial
Stayed in July 2025
Reviewed: June 29, 2025
Georgiou
United StatesHousekeeping left our door unlocked after cleaning the room. Luckily nothing was taken.
Great location. Good value for money.
Stayed in June 2025
Reviewed: June 26, 2025
Suzelle
United StatesI love how close this hotel was from so many restaurants and bars. The lication was clean and comfortable. Bella at the front desk was helpful.
Stayed in June 2025
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