720 N Sam Houston Pkwy East, Houston, TX 77060, United States
#422 of 442 hotels in Houston
Guests' ChoiceBased on 50 hotel reviews
5.2Cleanliness
5.8
Comfort
5.4
Location
6.5
Facilities
5.7
Staff
6.3
Value for money
5.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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Showing 1 – 25
Reviewed: 17 August 2025
Mika
United StatesI wasn't able to stay do to no room the size I booked on this app saying it was and allowed me to book was available. The man seemed to be annoyed and said that always happens. He let me go see the room that was available and let's just say it was a huge NO. Not only was it too small but a cabinet door was missing. One of the burners on the lil stove was lop sided. The bathroom looked horrible. It needs a major remodel.
The price. I wasn't going to leave a review because I didn't stay here but y'all don't give me an option not to participate. Y'all keep sending these so here you go.
Stayed in July 2025
Reviewed: 21 April 2025
Jerdarian
United StatesThe price didn't match the amenities nor did housekeeping clean my room none I was there
The staff and location
Stayed in April 2025
Reviewed: 6 March 2024
Porsha
United StatesThe carpet needs to be removed out the room.
Stayed in March 2024
Reviewed: 21 January 2023
Nathan
United Statesroaches the sinks did not work the whole time I stayed which was 2 months no light bulbs in fridge or overhead stove
nothing
Stayed in November 2022
Reviewed: 7 September 2022
Presiado
United Statestoo many roaches and had trouble locking door. customer service doesn’t care and employees lack training.
affordable
Stayed in September 2022
Reviewed: 23 August 2025
Madame
United StatesThe fact that the front office always closed ,
The young lady that came to clean my room did a very good 👍 job
Stayed in July 2025
Reviewed: 12 July 2025
Aisha
United Stateseverything... i couldn't even check in the day i was supposed to so i had to find another hotel last minute even though i had this hotel reserved for a week
nothing at all
Stayed in July 2025
Reviewed: 6 May 2025
Terrin
United StatesHow I was treated by the staff. Someone entered into my room without consent. My room was out-dated and had stains as well as bullet holes in the curtains. I got locked out of my room and was unable to get my uniform for work which caused me to lose my job. I'd honestly like my 2 weeks stay refunded in full.
Stayed in April 2025
Reviewed: 19 July 2024
Brenna
United StatesTheir website isn't an accurate description, you can't check-in after 7 even though it says accommodations can be made, I booked a room with a queen and pull out sofa, then I was informed that no pull out sofas are on the premise. The man who checked in the party withheld my co-workers ID from him when he tried to go to his room. They forgot to charge us for the last night and didn't tell us until 2 hours before they closed and said if payment wasn't made then they would be kicked out of their room, payment cannot be taken over the phone or on their website with the card I used to hold the reservation. Both workers are spoke with are rude, their website has false advertising and information, this stay was nothing short of a nightmare.
Nothing.
Stayed in July 2024
Reviewed: 17 July 2024
Kisha
United StatesI booked this hotel in anemergency during hurricane beryl and they accepted my reservation without telling people that they were out of power as well. Didnt find out until we pulled up and it was shunned off like it meant nothing
Stayed in July 2024
Reviewed: 9 May 2024
Mary
United StatesThe front desk attendants
The cleaning staff was very nice
Stayed in April 2024
Reviewed: 14 March 2024
Dixon
United StatesYou had to buy your own toilet paper.they charge the same price weather you book online and I was charged a booking fee, room fee and a 50 dollar resort fet. It was a rip off
There was no breakfast
Stayed in March 2024
Reviewed: 1 February 2024
Yosef
JordanI have trouble with the tenant above my room as he kept making noise and heavy steps until 3 am in the morning although he was notified by the management but he never stopped his noise and never realized that he shares the space with others
Stayed in January 2024
Reviewed: 22 August 2023
Nikita
United StatesRoaches in the room stove did not work the entire time I was there bed was extremely hard people outside felt unsafe manager was very rude and they refused to do anything to correct the situation not even a partial refund
Nothing
Stayed in August 2023
Reviewed: 21 April 2023
Brittany
United StatesDirty
This place look like a murder scene nasty and stink
Stayed in March 2023
Reviewed: 31 March 2023
Jacob
United StatesThey wouldn’t except my emotional support animals
Stayed in March 2023
Reviewed: 21 March 2023
Yolanda
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 17 February 2023
Selena
United StatesThis was a Horrible experience. Terrible customer service, terrible upkeep of the property, false advertisement they did not return our money. We're placed out of the hotel After they did not deliver on promises of a room or service the room we were in. Do not go here it is dangerous and should be condemned. No one should be Is making reservations for this place.
Stayed in February 2023
Reviewed: 15 December 2022
Jonathan
United Statespoor management
absolutely nothing
Stayed in December 2022
Reviewed: 1 December 2022
Carlos
Mexicono comment
the location,
Stayed in November 2022
Reviewed: 12 October 2022
Brandy
United StatesRavenn is so unpleasant and one of your ßtaff members stole my phone. I wrote to corporate and the issue was unresolved.
Stayed in September 2022
Reviewed: 2 July 2025
Anonymous
United StatesHostile neighbors and drug infested
Nice rooms but bad environment
Stayed in July 2025
Reviewed: 23 December 2022
Anonymous
United StatesThey don’t allow you toilet paper or towels unless you’re there longer than 30 days for the towels and I was told to buy my own. There were also cockroaches and they were flying. I found several in my room and killed then myself. However I found four of them dead when I was checking out. I was woke up by a drunken fight in the hall at 4am and had to call someone to have something done…It went on for at least 20 minutes on a work night. I left an item in my room and was told to check back a few days later because that’s when housekeeping would be in there and my experience with housekeeping was she was rude. I was not even offered a call back about my property. Be aware, they don’t supply you with and pots, utensils or kitchen towels. To me it’s not worth the money, go to Extended Stay America instead, it’s a better deal.
There really wasn’t anything positive I could say about this property.
Stayed in December 2022
Reviewed: 3 April 2025
Jennifer
United StatesThere are no comments available for this review
Stayed in March 2025
Showing 1 – 25
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