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  5. Reviews of InTown Suites Extended Stay Houston TX - IAH Airport

Reviews of InTown Suites Extended Stay Houston TX - IAH Airport 2 stars

720 N Sam Houston Pkwy East, Houston, TX 77060, United States

#422 of 442 hotels in Houston

Guests' Choice

Review score

Based on 50 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5.4

  • Location

    6.5

  • Facilities

    5.7

  • Staff

    6.3

  • Value for money

    5.8

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Showing 1 – 25

  • Reviewed: 17 August 2025

    5.0
    Passable
    • Family with young children
    • Queen Room
    • Stayed 14 nights
    • Submitted via mobile

    I wasn't able to stay do to no room the size I booked on this app saying it was and allowed me to book was available. The man seemed to be annoyed and said that always happens. He let me go see the room that was available and let's just say it was a huge NO. Not only was it too small but a cabinet door was missing. One of the burners on the lil stove was lop sided. The bathroom looked horrible. It needs a major remodel.

    The price. I wasn't going to leave a review because I didn't stay here but y'all don't give me an option not to participate. Y'all keep sending these so here you go.

    Stayed in July 2025

  • Reviewed: 21 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 15 nights
    • Submitted via mobile

    The price didn't match the amenities nor did housekeeping clean my room none I was there

    The staff and location

    Stayed in April 2025

  • Reviewed: 6 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    The carpet needs to be removed out the room.

    Stayed in March 2024

  • Reviewed: 21 January 2023

    5.0
    very disturbing how this seems like a totally different hotel posing as an in town
    • Business trip
    • Couple
    • Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    roaches the sinks did not work the whole time I stayed which was 2 months no light bulbs in fridge or overhead stove

    nothing

    Stayed in November 2022

  • Reviewed: 7 September 2022

    4.0
    not what I was looking for.
    • Business trip
    • People with friends
    • Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    too many roaches and had trouble locking door. customer service doesn’t care and employees lack training.

    affordable

    Stayed in September 2022

  • Reviewed: 23 August 2025

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Superior Studio
    • Stayed 24 nights
    • Submitted via mobile

    The fact that the front office always closed ,

    The young lady that came to clean my room did a very good 👍 job

    Stayed in July 2025

  • Reviewed: 12 July 2025

    1.0
    i didn't stay... it was horrible
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 7 nights

    everything... i couldn't even check in the day i was supposed to so i had to find another hotel last minute even though i had this hotel reserved for a week

    nothing at all

    Stayed in July 2025

  • Reviewed: 6 May 2025

    2.0
    I had a horrible experience and I was in an old room that was not renovated.
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 7 nights

    How I was treated by the staff. Someone entered into my room without consent. My room was out-dated and had stains as well as bullet holes in the curtains. I got locked out of my room and was unable to get my uniform for work which caused me to lose my job. I'd honestly like my 2 weeks stay refunded in full.

    Stayed in April 2025

  • Reviewed: 19 July 2024

    1.0
    Terrible, will never be returning and will warn people to never stay here.
    • Business trip
    • Group
    • Studio with Sofa Bed
    • Stayed 7 nights

    Their website isn't an accurate description, you can't check-in after 7 even though it says accommodations can be made, I booked a room with a queen and pull out sofa, then I was informed that no pull out sofas are on the premise. The man who checked in the party withheld my co-workers ID from him when he tried to go to his room. They forgot to charge us for the last night and didn't tell us until 2 hours before they closed and said if payment wasn't made then they would be kicked out of their room, payment cannot be taken over the phone or on their website with the card I used to hold the reservation. Both workers are spoke with are rude, their website has false advertising and information, this stay was nothing short of a nightmare.

    Nothing.

    Stayed in July 2024

  • Reviewed: 17 July 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 7 nights

    I booked this hotel in anemergency during hurricane beryl and they accepted my reservation without telling people that they were out of power as well. Didnt find out until we pulled up and it was shunned off like it meant nothing

    Stayed in July 2024

  • Reviewed: 9 May 2024

    7.0
    Ok
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 7 nights
    • Submitted via mobile

    The front desk attendants

    The cleaning staff was very nice

    Stayed in April 2024

  • Reviewed: 14 March 2024

    1.0
    Not worth the money
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 7 nights
    • Submitted via mobile

    You had to buy your own toilet paper.they charge the same price weather you book online and I was charged a booking fee, room fee and a 50 dollar resort fet. It was a rip off

    There was no breakfast

    Stayed in March 2024

  • Reviewed: 1 February 2024

    7.0
    Good except that noisy person
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 28 nights
    • Submitted via mobile

    I have trouble with the tenant above my room as he kept making noise and heavy steps until 3 am in the morning although he was notified by the management but he never stopped his noise and never realized that he shares the space with others

    Stayed in January 2024

  • Reviewed: 22 August 2023

    1.0
    Horrible DO NOT STAY HERE
    • Solo traveller
    • Standard Studio
    • Stayed 13 nights
    • Submitted via mobile

    Roaches in the room stove did not work the entire time I was there bed was extremely hard people outside felt unsafe manager was very rude and they refused to do anything to correct the situation not even a partial refund

    Nothing

    Stayed in August 2023

  • Reviewed: 21 April 2023

    1.0
    I got my money back then rooms are filthy
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    Dirty

    This place look like a murder scene nasty and stink

    Stayed in March 2023

  • Reviewed: 31 March 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 28 nights
    • Submitted via mobile

    They wouldn’t except my emotional support animals

    Stayed in March 2023

  • Reviewed: 21 March 2023

    1.0
    • Business trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 17 February 2023

    1.0
    Should be Condemned
    • Family with young children
    • Queen Room
    • Stayed 14 nights
    • Submitted via mobile

    This was a Horrible experience. Terrible customer service, terrible upkeep of the property, false advertisement they did not return our money. We're placed out of the hotel After they did not deliver on promises of a room or service the room we were in. Do not go here it is dangerous and should be condemned. No one should be Is making reservations for this place.

    Stayed in February 2023

  • Reviewed: 15 December 2022

    1.0
    I will never stay there again
    • Couple
    • Queen Studio - Disability Access
    • Stayed 14 nights
    • Submitted via mobile

    poor management

    absolutely nothing

    Stayed in December 2022

  • Reviewed: 1 December 2022

    10
    excellent
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 19 nights

    no comment

    the location,

    Stayed in November 2022

  • Reviewed: 12 October 2022

    1.0
    I will never stay there again
    • Leisure trip
    • Solo traveller
    • Studio with Sofa Bed
    • Stayed 14 nights
    • Submitted via mobile

    Ravenn is so unpleasant and one of your ßtaff members stole my phone. I wrote to corporate and the issue was unresolved.

    Stayed in September 2022

  • Reviewed: 2 July 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 7 nights
    • Submitted via mobile

    Hostile neighbors and drug infested

    Nice rooms but bad environment

    Stayed in July 2025

  • Reviewed: 23 December 2022

    1.0
    I will not be using any of their properties in the future.
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 21 nights
    • Submitted via mobile

    They don’t allow you toilet paper or towels unless you’re there longer than 30 days for the towels and I was told to buy my own. There were also cockroaches and they were flying. I found several in my room and killed then myself. However I found four of them dead when I was checking out. I was woke up by a drunken fight in the hall at 4am and had to call someone to have something done…It went on for at least 20 minutes on a work night. I left an item in my room and was told to check back a few days later because that’s when housekeeping would be in there and my experience with housekeeping was she was rude. I was not even offered a call back about my property. Be aware, they don’t supply you with and pots, utensils or kitchen towels. To me it’s not worth the money, go to Extended Stay America instead, it’s a better deal.

    There really wasn’t anything positive I could say about this property.

    Stayed in December 2022

  • Reviewed: 3 April 2025

    6.0
    Pleasant
    • Business trip
    • Couple
    • Standard Studio
    • Stayed 9 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

Showing 1 – 25

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