Room service forgot to bring a spoon for the soup I ordered and also brought the wrong soup - I ordered mushroom and they brought chicken noodle and when I phoned down they said they had run out of mushroom go gave me that, without asking me - I suggested the tomato soup was a better vegetarian option and they brought that up and did not charge me for any soup.

I liked that it was directly at the Cleveland Clinic where I had my appointments and easy to navigate the hospital from the hotel, without even having to go outside. Excellent breakfast service at the onsite restaurant, fast, good food and delivered with a smile.

Stayed in July 2025

No complaints.

The staff were very friendly and kind. Very clean. The attachment and walkway to the hospital provides a close convenience when loved ones are there and you are not able to stay with them.

Stayed in July 2025

All were perfect. Breakfast could have been having slightly more variation. We felt since we stayed there for long period.

The location (connection by Skywalk to Cleveland Hospital). The staffs. Hotel and restaurant staffs. All were the best and so much warmth, care, concern and love. The cleanliness, the overall ambience, the space, the air, light. Everything was perfect. We cannot think of any other hotel to recommend to our friends as well as our future trips. Special thanks for Ms. Samantha for her support during our stay. Not limited to her, but also everyone else as well, whom I do not remember their names. Big thanks to all.

Stayed in April 2025

Was a little pricy

Clean and comfortable

Stayed in April 2025

The hotel is very expensive as it should be for what it provides BUT it did seem a petty bit of gouging to say that one had to pay $4 extra to have a cup of cappuccino from the machine instead of the not very good coffee from a pot which the waiter was bringing around at breakfast.

Perfectly located for our purposes. Beautiful spacious room with a great view (which included the lake) INCONCEIVABLY comfortable beds. Very helpful staff person at the desk who let us have our room when we arrived way ahead of time.

Stayed in March 2025

Construction which isn't your fault

Food excellent!

Stayed in February 2025

the tv was old and couldn’t be used for casting from the net; the guide didn’t work and there wasn’t much choice to watch. my room was supposed to have a sleeper sofa i thought but did not. the food from the cafe is sub-par. when chicken noodle soup bears no resemblance in appearance or flavor to what one sees everywhere, it needs to be changed. avocado toast should not have a schmear of gray avocado

lots of things that one just doesn’t see too much these days: the hallways are sleek, clean and beautifully lit; the rooms are large and comfortable; lighting was great, the bathroom was spacious with great counter space and very clean and well lit with a nice shaving/makeup mirror. 24 hour room service available which is great. prompt and courteous service. staff produced free bottled water constantly. the bed was quite comfortable.

Stayed in January 2025

Beautiful common spaces, connected to Cleveland Clinic without having to go outside, excellent breakfast included, clean room that was large with a great bathroom.

Stayed in December 2024

Service coordinator, Kayla available by text and addressed any concerns promptly.

Stayed in October 2024

All was good

Location

Stayed in August 2024

Accomadations were very nice

Stayed in May 2024

I asked for a receipt for my stay and when I got it it wasn’t any room rate information on it. I wasn’t able to make sure my room charges were correct. I hope everything is correct.

The location was nicely located near where I was going. Staff very helpful and friendly. Beautiful hotel.

Stayed in August 2024

They did not honor two beds in the room because I booked through a third party. My mother in law who’s older had to share a bed with my daughter. This was during g a very difficult time for our family and I was not happy.

Stayed in April 2024

Location noise hospital

Staff

Stayed in April 2024

Nothing.

The bed was great! I ned a new one - what is the make of the beds you use?

Stayed in May 2024

Everything good.

The clean lines of the public areas (quasi Japaneses aesthetic?) won me over on arrival. Actually, I was won over by the wonderful valet parker in the driveway--she set the tone for our visit. The room was spacious, supremely comfortable (two chairs for once! great beds). Dinner in the restaurant was superb. Ditto the breakfast in another restaurant.. Extremely helpful concierge who sent me up some shaving cream when I found I had forgotten mine. This is a first rate establishment.

Stayed in April 2024

Everyone was nice nothing that I didn’t like it

Very easy to be there for doctors appointments

Stayed in March 2024

Toilet was not cleaned fully, After lifting the toilet seat it appeared to be diarrhea splatter under the seat.

Room was clean. Bed was comfortable.

Stayed in March 2024

Bathroom needs a refresh.

N/A

Stayed in March 2024

I have no complaints

It worked perfect for my needs. Would choose to stay there again.

Stayed in March 2024

The rooms and the staff

The experience was very nice

Stayed in November 2023

Proximity to Cleveland Clinic; Excellent restaurant

Stayed in November 2023

TV cable wasnt working day 1

Stayed in September 2023

Price was high. But Had to stay near hospital.

Stayed in August 2023