One small complaint. There was hardly any breakfast food and no one bothered to tell us it would be more coming out! Was no fruit!

Stayed in September 2025

Very minor- the pool was supposed to be open at 10am but each day they were doing extra cleaning and it didn't open until after 11.

The staff were very friendly and wonderful! I liked the options they had for breakfast! All areas that I was in (such as the lobby, breakfast area, room ect) were all very clean!

Stayed in August 2025

Infrastructure needs to improved as well as customer service.

Good, affordable, near to the beach, shops and restaurats. Provided house cleaning services everyday upon request. Managers (Crystal) were very helpful and listened the customer request. Liked the greetings and snacks at the time of check-in

Stayed in August 2025

The beds were good, comfy for me and my daughter. The coffee machine was not cleaned and pretty dusty so I didn't use that. The bathroom had a couple of hairs, but otherwise good. We encountered a late night conversation outside our door that was resolved relatively quickly after contacting the front desk, always polite.

I absolutely enjoyed the staff first and foremost. From the phone calls beforehand (booking rescheduling) to ensure everything reflected on Affirm (payment method for the 2 night stay), Booking, and Best Western. The lady I spoke with was so kind and empathetic, also checked us in. Very kind. The beds were good, comfy for me and my daughter. Our second night was very quiet and good overall. It was a nice touch to have a text option for check out and general questions etc. Thanks for the stay!

Stayed in August 2025

Noise, in need if repair. Stair wells dirty. Chipped paint in room. In need of updating.

Staff was friendly

Stayed in August 2025

Set-up for the breakfast could be improved - people stand around waiting to get access to the toaster in the corner etc., not very efficient

A "standard" place, no surprises

Stayed in July 2025

I woke up at 2am to find little black ants on my pillows and the night stand. After that I couldn’t go back to sleep.

It was very clean and reasonably priced.

Stayed in July 2025

no elevators to move luggage

breakfast included

Stayed in July 2025

The room was overall very clean but I think the carpets need deep cleaned or replaced, because this room I stayed in made my feet dirty. However I did stay in another room and the carpets weren't like that in that room, so I don't think it's like that in every room. You might want to try wearing slippers when in the room though.

The beds are so comfortable and the room was so nice to relax in. The staff are so friendly and helpful, and the continental breakfast was much appreciated!! There is lots to choose from and the staff replenish everything pretty frequently. For the price, this is a really nice place to stay! I felt very safe and comfortable here. It's about a 20 minute drive from the beach and the aquarium, so it's in a pretty decent location! I did have to ask for a tub stopper because there wasn't one in there and I love to take baths, but the maintenance man came the next morning and fixed it! I was very pleased with how helpful the staff was.

Stayed in July 2025

I think some of the furniture could use replacing. The chair at the desk in the room was peeling, but other than that this is a very comfortable place to stay.

Such a comfortable stay! The king size bed and pillows were super comfortable. The staff are so friendly and helpful! I loved the continental breakfast so much. The staff replenished everything frequently and there was a good bit to choose from! I would definitely recommend staying here.

Stayed in July 2025

Breakfast was cold. I think the warmers just need to be set at a higher temperature.

I liked the snacks and water that I received at check-in.

Stayed in July 2025

They need updated furniture and carpet ,, little ware and tear

The staff was amazing very helpful ,, Denise went well and beyond she made sure that we had turkey sausage or no pork products for us and we greatly appreciate her for that. They have a very good breakfast options. The pool was very nice and the area is very quiet.

Stayed in July 2025

The parking lot was really tiny in the back, only one way in and out (which was not a deal breaker because you can easily access the back of the hotel through the hallway). And our room seemed to have had a lot of poorly patched holes in the bathroom and the bathroom door was really beaten up. Also the towel rack behind the toilet was falling out of the wall.

The man at the front desk very kind and welcoming, the housekeeping staff and breakfast staff were also very nice greeting us each morning. The pool was clean, the room was also very clean!

Stayed in June 2025

I'd like the room in the breakfast.

It was a nice place to stay.

Stayed in June 2025

There was a giant red sticky stain in the middle of the carpet, many dead bugs throughout the room. Possibly blood(?) on the walls near mirror

The staff was very kind

Stayed in June 2025

Parking was not good. Not enough spaces near the room.

Stayed in June 2025

My wife complained about the carpet being dirty, our son was crawling and we noticed dust on his knees and toes.

It was not that expensive.

Stayed in June 2025

Terrell was very friendly and accommodating when we checked in! I liked the text checking in with us once we entered the room. The shower head broke and maintenance was quick to fix it!

Stayed in June 2025

Breakfast is not good and sometimes many food is missing.

Room access, matress comfort

Stayed in May 2025

No public restroom in the lobby. Check in was easy. Room was clean. Heat was set on 75. A little too hot. Easily fixed.

Stayed in April 2025

Strange location.

The room was modern and clean. Staff are very friendly.

Stayed in March 2025

Guy in the next door room was on his phone for 4 hours and I could hear every word. More sound proofing please

Location was great for airport

Stayed in February 2025

Close to too many trees

Comfort of the bed

Stayed in October 2024

Not much. It is a little difficult to actually turn into the property directly due to heavy traffic and the people in the only room next to mine had their TV up loud then turned on music up loud. Like after midnight.

Set back from Main Street and very well located to my work in Lynnhaven. Staff exceptionally nice and helpful. I was given what we all thought was a quiet room…

Stayed in October 2024